Leah McCann
Mandurah,WA
Summary
Safety-oriented and well-organized with solid experience coordinating with insurance providers, prescribers and individuals to address issues. Good relationship-building and multitasking skills. Dedicated and professional with knowledge of service, delivery and proven multitasking abilities. Committed to maintaining professional relationships. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals
Overview
15
15
years of professional experience
Work History
Domestic Assistant
Silver Chain
08.2025 - Current
- Enhanced client satisfaction by providing personalized and efficient domestic assistance services.
- Established strong relationships with clients through clear communication, understanding their needs and preferences.
- Assisted clients with daily tasks such as laundry, meal preparation, and cleaning to improve their quality of life.
- Exhibited professionalism and dedication to excellence in all aspects of domestic assistance, resulting in trust and confidence from clients.
- Participated in team meetings and staff training sessions.
- Provided emotional support and companionship to clients.
- Preserved patient safety by following safety protocols.
- Helped clients to maintain independence and quality of life.
Webster Technician/Customer Service Assistant
Baldivis Pharmacy
05.2019 - 07.2025
- Maintained clean and organized work environment to maintain customer safety.
- Built strong relationships with customers and colleagues by providing friendly and personable service.
- Responded to customer calls and emails to answer questions about products and services.
- Collaborated with other departments to guarantee customer satisfaction.
- Answered customer questions about product availability and shipment times.
- Refunded money and adjusted bills to resolve customer service or billing complaints.
- Managed incoming calls each day with utmost professionalism and knowledgeable service.
- Delivered prompt service to prioritize customer needs.
- Maintained up-to-date knowledge of product and service changes.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Responded proactively and positively to rapid change.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Sought ways to improve processes and services provided.
- Developed and updated databases to handle customer data.
Dispensary Assistant
Pharmacy 777
07.2022 - 07.2023
- Greeted customers at counter and provided excellent customer service.
- Handled inventory stock by counting inventory items, checking delivery quantities, reviewing medication expirations and ordering additional products.
- Established and maintained patient profiles, updating organizational database with current information.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Generated labels for prescriptions and maintained accurate records.
- Answered questions regarding medication instructions and usage.
- Completed cash register transactions by handling credit and cash payments using pharmacy register system.
- Input patient information into computer system for prescription orders.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
- Verified patient information to correctly dispense medications.
- Supported pharmacists with day-to-day activities and pharmacy office management functions.
- Monitored inventory levels to inform pharmacists of shortages and facilitate resupply.
- Maintained records of prescriptions filled for patients by completing pharmacy log and updating customer accounts.
Webster Technician/Customer Service Assistant
St Clair Pharmacy
08.2015 - 03.2018
- Responded to customer calls and emails to answer questions about products and services.
- Maintained up-to-date knowledge of product and service changes.
- Responded proactively and positively to rapid change.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Investigated and resolved customer inquiries and complaints quickly.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Counted and recorded medication inventory routinely to maintain medication security and control.
- Unpacked, sorted, counted, and labeled all incoming medications to keep optimum inventory levels.
Pharmacy Assistant
South Hedland Pharmacy
11.2011 - 03.2014
- Greeted customers and responded to questions with friendly, knowledgeable assistance.
- Kept pharmacy counter and related areas clean, neat and organized.
- Received incoming supplies and stocked in correct locations.
- Answered telephones and provided information about order status, store hours and pharmacy procedures.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Assisted pharmacy staff with preparing medications and filling orders.
- Updated computer system with current customer, payment and inventory information.
- Supported operations with filing, copying and faxing.
- Operated cash register and performed front counter tasks to facilitate daily operations.
- Answered customer phone calls to address questions and provide assistance with prescriptions.
- Organized client information into correct profiles while maintaining confidentiality.
- Received, processed and entered prescription orders into pharmacy databases.
- Processed incoming drug orders by checking deliveries against paperwork and updating computer system.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
- Distributed medicine and supplements from stock containers to correct packages.
- Counseled customers on medications, appropriate dosage and potential side effects.
- Implemented strong filing techniques to sort and store important documents and medical forms.
- Prepared bills for clients and submitted required paperwork to insurance companies.
Pharmacy Technician
Peel Health
01.2011 - 04.2011
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Entered and processed patients' prescriptions into internal system.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
Education
No Degree - Individual Support
AEATS
09.2024
High School Diploma -
Coodanup Community College
12.1994
Skills
- Home maintenance
- Cleaning techniques
- Cleaning and organizing
- Exceptional communicator
- Resident support
- Exceptional time management
- Customer service-focused
- Health and safety compliance
- Safety protocols
- Infection control
References
Kate Bertoli- Current Employer
0409208065
Nicole Yates- Former Employer
0412343190
Zac Wooldridge -Personal Reference
0461253424
Timeline
Domestic Assistant
Silver Chain
08.2025 - Current
Dispensary Assistant
Pharmacy 777
07.2022 - 07.2023
Webster Technician/Customer Service Assistant
Baldivis Pharmacy
05.2019 - 07.2025
Webster Technician/Customer Service Assistant
St Clair Pharmacy
08.2015 - 03.2018
Pharmacy Assistant
South Hedland Pharmacy
11.2011 - 03.2014
Pharmacy Technician
Peel Health
01.2011 - 04.2011
High School Diploma -
Coodanup Community College
No Degree - Individual Support
AEATS
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