Leah McCrohan
Franklinford,VICTORIA
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
3
3
years of professional experience
Work History
Personal Assistant
Self Employed
07.2023 - Current
- Maintained appropriate filing of personal and professional documentation.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Answered phone calls and addressed customer questions and concerns to promote satisfaction and continued business.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Improved time management of the executive through effective prioritization and organization of tasks.
- Maintained confidentiality and discretion while handling sensitive information relevant to company operations.
- Attended meetings, took notes and tracked action items.
- Served as point of contact between clients and managerial staff.
- Coordinated events and functions with attention to detail ensuring successful execution.
- Used discretion when handling confidential information.
- Accomplished project deadlines by assisting with task completion whenever required.
- Supported executive in achieving goals by proactively anticipating needs and addressing concerns promptly.
- Updated spreadsheets and created presentations to support executives and boost team productivity.
- Maintained and organized all shared drives, documents and spreadsheets in Google Workspace.
Administrative Assistant
Unique Strategies (Frankston) Pty Ltd
11.2021 - 06.2023
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Scheduled office meetings and client appointments for staff teams.
- Created and maintained databases to track and record customer data.
- Executed record filing system to improve document organization and management.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Assisted coworkers and staff members with special tasks on daily basis.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
Education
Certificate IV - Individual Support
Box Hill TAFE
Box Hill, VICCertificate IV - Finance & Mortgage Broking
The National Finance Institute
Online11.2023
Skills
- Time Management
- Multitasking and Organization
- Customer Service
- Strong Work Ethic
- Bank Reconciliation
- Journal Entries
- Accounts Payable
- Bookkeeping
- MS Office
- Finance
- Office Administration
- Computer Skills
- File Organization
- Filing
- Customer Relations
- Documentation and Recordkeeping
- Professional Communication
- Documentation And Reporting
- Data Collection
- Client Relations
Timeline
Personal Assistant
Self Employed
07.2023 - Current
Administrative Assistant
Unique Strategies (Frankston) Pty Ltd
11.2021 - 06.2023
Certificate IV - Individual Support
Box Hill TAFE
Certificate IV - Finance & Mortgage Broking
The National Finance Institute
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