Summary
Overview
Work History
Education
Skills
Phone
Languages
Affiliations
Certification
References
Timeline
Generic

Leah McHugh

Perth,WA

Summary

Hello, I am Leah and i have recently moved over to Australia late November after completing University and working full time beside this, i am a dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference but as a recent graduate with excellent research, technical, and problem-solving skills. Detail-oriented i am able to learn new concepts quickly.

Further below outlines my work experience and qualifications that proudly hold, I am open to new roles and exploring a passion for something new or even something i have previously done in which case i can advance my skills.

Overview

1
1
Certification

Work History

Insurance Agent

One Call Insurance
Doncaster , United Kingdom
  • Engaged customers and provided high level of service by carefully explaining details about documents.
  • Gathered detailed information from customers prior to offering quotes or making recommendations.
  • Received underwriting approvals after accurately completing applications for insurance coverage.
  • Developed relationships with new clients through cold calling and referrals from existing customers.
  • Developed appropriate quotes based on risk information.
  • Remained current on latest industry trends by gaining comprehensive knowledge of financial and insurance products, services, and best practices.
  • Developed and implemented comprehensive insurance plans for clients according to their individual needs.
  • Negotiated contracts between insurers and insured parties in order to obtain favorable terms for both sides.
  • Researched insurance plans to find good options for clients' needs.
  • Resolved customer complaints in a timely manner to maintain high satisfaction levels.
  • Explained coverage options to potential policyholders, answering questions or concerns.
  • Maintained accurate records of all insurance transactions using computer software systems.

Support Worker

Prime life
Scunthorpe , United Kingdom
  • I previously worked as a support worker during my first and second year of university which enabled me to have work experience which helped towards my degree, this enabled me to work as a support worker for 2 years.
  • This job involved me caring and supporting vulnerable adults.
  • Consistently supporting individuals with their day to day needs.
  • Acted as role model for clients by exhibiting positive behaviors.
  • Used active listening skills and supportive diction to cultivate client rapport and open communication.
  • Helped clients develop independent living skills, such as budgeting, cooking and cleaning.
  • Provided emotional and practical support to vulnerable adults.
  • Delivered one-to-one sessions focused on developing communication skills, problem solving techniques, self-confidence building.
  • Conducted risk assessments on behalf of service users who were deemed at risk of harm or exploitation.
  • Maintained accurate records of client progress using computer systems or paper files in line with data protection regulations.
  • Reported any incidents or accidents in accordance with company policy and procedure.

Care Assistant

Hales Home Care
Scunthorpe , United Kingdom
  • Maintained clean and well-organized environment for client happiness and safety.
  • Transferred patients to and from beds, chairs or wheelchairs using principles of body mechanics and equipment such as gait belts.
  • Served meals and assisted immobile or disabled individuals with eating.
  • Reported concerns to nurse supervisor to promote optimal care.
  • Partnered with registered nurses and physiotherapists to provide care to patients.
  • Followed care plan and directions to administer medications.
  • Provided emotional support to family members during difficult times.
  • Monitored vital signs and medication use, documenting variances, and concerning responses.
  • Provided companionship to patients by talking, listening and engaging in activities such as reading or playing board games.
  • Improved patient outlook and daily living through compassionate care.
  • Monitored individuals to identify and address specific care needs.
  • Participated in team meetings to discuss resident and patient progress or any issues that may arise.
  • Helped patients during ROM exercises to maintain musculoskeletal functions and increase strength.
  • Aided with mobility and independence for disabled individuals and continually monitored safety.
  • Encouraged independence among residents and patients whenever possible.
  • Performed light housekeeping duties such as changing bed linens, dusting furniture and vacuuming carpets.
  • Laundered clothing and bedding to prevent infection.
  • Followed safe lifting and transferring techniques to transport residents.
  • Guided individuals to restroom for toileting and cared for incontinence needs.
  • Answered patient call bells promptly and responded to requests for assistance with a positive attitude.
  • Assisted clients with maintaining good personal hygiene.
  • Supported bathing, dressing and personal care needs.
  • Recorded client status progress and challenges in logbooks and reports.
  • Reported changes in patient condition to nursing staff immediately.

Support Worker

Bespoke health and social care service
Lincoln, United Kingdom
  • Acted as role model for clients by exhibiting positive behaviors.
  • Used active listening skills and supportive diction to cultivate client rapport and open communication.
  • Delivered one-to-one sessions focused on developing communication skills, problem solving techniques, self-confidence building.
  • Conducted risk assessments on behalf of service users who were deemed at risk of harm or exploitation.
  • Maintained accurate records of client progress using computer systems or paper files in line with data protection regulations.
  • Maintained and developed community relationships to support various client referrals.
  • Reported any incidents or accidents in accordance with company policy and procedure.
  • Attended regular reviews of service user's care plans to ensure the best outcomes for each individual.
  • Helped clients develop independent living skills, such as budgeting, cooking and cleaning.
  • Tracked client behaviors, daily activities, new skills, and notable incidents for documentation purposes.
  • Managed challenging behaviour from clients in a calm manner by utilising de-escalation techniques.
  • Encouraged and motivated clients to develop new coping mechanisms and techniques to drive behavior modification.
  • Provided emotional and practical support to vulnerable adults.
  • Administered medication according to company guidelines whilst monitoring its effectiveness.
  • Lifted, moved and adjusted clients to ambulate individuals for diverse needs.
  • Monitored client wellbeing and reported any changes or concerns to relevant staff members.
  • Actively encouraged service users to make decisions about their own lives where appropriate.
  • Developed positive relationships with service users and maintained professional boundaries at all times.
  • Assisted clients with personal care, such as showering and dressing.
  • Accompanied clients to medical appointments and assisted them with their daily needs.
  • Encouraged service users to participate in social activities that promoted their physical health and mental wellbeing.
  • Supported clients' social, physical and emotional needs to help integrate into local community.

Retail Customer Assistant

Asda
Lincoln, United Kingdom
  • Broke down boxes for garbage and recycling.
  • Scheduled service and changed and ordered toner to keep printers and copiers functioning.
  • Organized supplies and tracked stock levels to maintain inventory records and request reorders.
  • Collaborated with other staff members to ensure seamless operations within the store.
  • Organized merchandise on display racks according to established guidelines.
  • Answered store and merchandise questions and led customers to wanted items.
  • Performed opening, closing procedures for the store including counting money in cash drawers at start, end of shifts.
  • Operated the cash register to process customer purchases accurately and efficiently.
  • Received items and orders and checked items for quality and accuracy against documentation.
  • Processed returns, exchanges, refunds, layaways, special orders and warranties according to company policy.
  • Assisted in maintaining store appearance by stocking shelves, organizing displays, and ensuring cleanliness of the shop floor.

Education

Bachelor of Arts - Criminology

University of Lincoln
Lincoln, United Kingdom
01-2022

BTEC LEVEL 3 EXTENDED DIPLMA - Health And Social Care Level Three Extended Diplom

John Leggott College
Scunthorpe, United Kingdom
06-2019

High School Diploma -

St Bedes Catholic School
Scunthorpe, United Kingdom
06-2017

Skills

Support/ Care worker:

  • Presentation Design
  • Emotional Support
  • Life Skills Development
  • Spreadsheet Development
  • Experienced With Schizophrenia Patients
  • Mobility Assistance
  • Meal Preparation
  • Administrative Management
  • Case Documentation
  • Patient-Centered Care
  • Client Service
  • Care Plan Adherence
  • Incident Reporting
  • Behavioral Management
  • Basic Housekeeping
  • Patient Companionship

Retail:

  • POS System Operation
  • Product Merchandising
  • Inventory Tracking
  • Loss Prevention
  • Complaint Handling
  • Order Processing
  • Cash Register Operation
  • Customer Assistance
  • Complex Problem-Solving
  • Payment Processing
  • Product Knowledge
  • Retail Merchandising
  • Store Organization
  • Cash Handling
  • Honest and Dependable
  • Positive Customer Engagement
  • Friendly and Helpful
  • Team Cooperation
  • Flexible Hours

Insurance Broker:

  • Driven
  • Skilled Negotiator
  • Prospecting Skills
  • Policy Expertise
  • Complaint Handling and Resolution
  • Commission-Based Sales Experience
  • Commercial Insurance
  • Customer Advocate
  • Excellent Communication Skills

Phone

 +61 416 492 694

Languages

English
First Language

Affiliations

  • i enjoy swimming and gym classes
  • going out with my friends
  • spending time with family
  • a love for my dog Rolo

Certification

  • Full driving License
  • have a car
  • open to getting more licenses for jobs etc

References

References available upon request.

Timeline

Insurance Agent

One Call Insurance

Support Worker

Prime life

Care Assistant

Hales Home Care

Support Worker

Bespoke health and social care service

Retail Customer Assistant

Asda

Bachelor of Arts - Criminology

University of Lincoln

BTEC LEVEL 3 EXTENDED DIPLMA - Health And Social Care Level Three Extended Diplom

John Leggott College

High School Diploma -

St Bedes Catholic School

Similar Profiles

CREATE PROFILE
Leah McHugh