Efficient in administrative, organisational and day-to-day duties. Highly competent in both face-to-face and phone interactions with customers and related organisations. Strong communicational skills, with ample experience dealing with challenging customer relations, with client satisfaction of the upmost importance.
Steadfast attitude of gaining control of stressful situations and ensuring completion of all tasks in an efficient manner.
Current and past experiences as a student have developed the ability to prioritise tasks, yet the capacity to multi-task when necessary. Works well under pressure and has a willingness for all work to be of upmost effort and quality. Strong listening skills, with the capacity to receive, understand, and apply information quickly.
Appreciates the importance of a strong work ethic, and acknowledges that success is achieved through diligence and hard work.
Work History
Administration
Air Generation Air Conditioning
2019 - Current
Personal assistant to the General Manager – preparing their paperwork, vetting inquiries and providing information on his behalf to the general public and building supervisors
Leadership assistance and guidance to office administrative staff
Preparation and checking of quotations, chasing and collation of purchase orders from estimators of various building companies
Stock control and ordering of associated products
Contacting various construction companies, including estimating teams and supervisors, regarding job bookings and specifics
Filing
Upkeep of IT service system (Servicem8)
Preparing handover paperwork ahead of scheduled jobs
Incoming and outgoing client or contractor phone calls
Other day to day duties as directed by management
Personal Trainer, Group Fitness Instructor, Gym floor staff
Aquafit Leisure Centre
2019 - 2022
Customer enquiries, including help with exercises and machinery
Contacting new and potential PT clients
Health assessments, check ins and programming for new and existing members, including compiling medical and/or injury history
Gym floor surveillance
Computerised data entry – including member engagement and PT invoicing (MyWellness and Perfect Gym)
Applying first aid and incident reports in the event of injury
Assistant to Head Coach, occasionally stepping in as Head Coach
United Performance
2019 - 2020
Strength and conditioning coach
Personal trainer
Induction of new members – having them correctly fill out Pre-Exercise Questionnaires and conducting health assessments, and compiling medical and/or injury history
I would also inform them of correct safety techniques and rules
Leading classes and one-on-one personal training – including correct instruction and supervision techniques
Maintaining customer engagement – checking in with members about their experience
Maintenance of social media accounts
Running and/or assisting social events, including CrossFit competitions involving other local gymnasiums, and social gatherings involving members
Ensuring high standard of hygiene and functionality of gym floor, bathrooms, equipment and rigs
Education
Bachelor of Laws (Graduate Entry) -
University of Wollongong
11.2025
Bachelor Of Health Science (Sports And Exercise) -
Western Sydney University
11.2018
St Patrick’s College
11.2015
Leumeah Primary School
01.2009
Skills
Fast Learner
Time Management
Team Collaboration
Verbal and written communication
Relationship Building
Administration
Organization skills
Telephone skills
Customer/Client relations
Greeting and Seating Clients
Office Administration
File Management
Typing Speed
Staff Management
Customer Service
Attention to Detail
Courteous and Professional
Leadership skills
Motivational
Client Coaching
Goal Setting Assistance
Group and individual instruction
Client Engagement
Dependable and Punctual
Workload Management
Critical Thinking
References
Josie Trojczak, General Manager at Air Generation Air Conditioning, Josie.t@mtairconditioning.com, 9618 5599
Amber Willsher, Fitness and Operations Manager at Aquafit, 02 4629 7297
Timeline
Administration
Air Generation Air Conditioning
2019 - Current
Personal Trainer, Group Fitness Instructor, Gym floor staff
Aquafit Leisure Centre
2019 - 2022
Assistant to Head Coach, occasionally stepping in as Head Coach
United Performance
2019 - 2020
Bachelor of Laws (Graduate Entry) -
University of Wollongong
Bachelor Of Health Science (Sports And Exercise) -
Self Employed Electrician at Subcontracting to various electrical and Air companies such as Direct Electrical, Bluechip Electrical, Flash Electrical, Smart Air, All Seasons Air conditioning, Arctic Cooling SolutionsSelf Employed Electrician at Subcontracting to various electrical and Air companies such as Direct Electrical, Bluechip Electrical, Flash Electrical, Smart Air, All Seasons Air conditioning, Arctic Cooling Solutions