Summary
Work History
Education
Skills
References
Timeline
Generic

Leah McKay

Glen Alpine

Summary

Efficient in administrative, organisational and day-to-day duties. Highly competent in both face-to-face and phone interactions with customers and related organisations. Strong communicational skills, with ample experience dealing with challenging customer relations, with client satisfaction of the upmost importance.

Steadfast attitude of gaining control of stressful situations and ensuring completion of all tasks in an efficient manner.


Current and past experiences as a student have developed the ability to prioritise tasks, yet the capacity to multi-task when necessary. Works well under pressure and has a willingness for all work to be of upmost effort and quality. Strong listening skills, with the capacity to receive, understand, and apply information quickly.


Appreciates the importance of a strong work ethic, and acknowledges that success is achieved through diligence and hard work.



Work History

Administration

Air Generation Air Conditioning
2019 - Current
  • Personal assistant to the General Manager – preparing their paperwork, vetting inquiries and providing information on his behalf to the general public and building supervisors
  • Leadership assistance and guidance to office administrative staff
  • Preparation and checking of quotations, chasing and collation of purchase orders from estimators of various building companies
  • Stock control and ordering of associated products
  • Contacting various construction companies, including estimating teams and supervisors, regarding job bookings and specifics
  • Filing
  • Upkeep of IT service system (Servicem8)
  • Preparing handover paperwork ahead of scheduled jobs
  • Incoming and outgoing client or contractor phone calls
  • Other day to day duties as directed by management

Personal Trainer, Group Fitness Instructor, Gym floor staff

Aquafit Leisure Centre
2019 - 2022
  • Customer enquiries, including help with exercises and machinery
  • Contacting new and potential PT clients
  • Health assessments, check ins and programming for new and existing members, including compiling medical and/or injury history
  • Gym floor surveillance
  • Computerised data entry – including member engagement and PT invoicing (MyWellness and Perfect Gym)
  • Applying first aid and incident reports in the event of injury
  • Routine cleaning of gym floors, machines, mirrors, equipment, high-touch areas, spillages
  • Maintenance of machines

Assistant to Head Coach, occasionally stepping in as Head Coach

United Performance
2019 - 2020
  • Strength and conditioning coach
  • Personal trainer
  • Induction of new members – having them correctly fill out Pre-Exercise Questionnaires and conducting health assessments, and compiling medical and/or injury history
  • I would also inform them of correct safety techniques and rules
  • Leading classes and one-on-one personal training – including correct instruction and supervision techniques
  • Maintaining customer engagement – checking in with members about their experience
  • Maintenance of social media accounts
  • Running and/or assisting social events, including CrossFit competitions involving other local gymnasiums, and social gatherings involving members
  • Ensuring high standard of hygiene and functionality of gym floor, bathrooms, equipment and rigs

Education

Bachelor of Laws (Graduate Entry) -

University of Wollongong
11.2025

Bachelor Of Health Science (Sports And Exercise) -

Western Sydney University
11.2018

St Patrick’s College
11.2015

Leumeah Primary School
01.2009

Skills

  • Fast Learner
  • Time Management
  • Team Collaboration
  • Verbal and written communication
  • Relationship Building
  • Administration
  • Organization skills
  • Telephone skills
  • Customer/Client relations
  • Greeting and Seating Clients
  • Office Administration
  • File Management
  • Typing Speed
  • Staff Management
  • Customer Service
  • Attention to Detail
  • Courteous and Professional
  • Leadership skills
  • Motivational
  • Client Coaching
  • Goal Setting Assistance
  • Group and individual instruction
  • Client Engagement
  • Dependable and Punctual
  • Workload Management
  • Critical Thinking

References

  • Josie Trojczak, General Manager at Air Generation Air Conditioning, Josie.t@mtairconditioning.com, 9618 5599
  • Amber Willsher, Fitness and Operations Manager at Aquafit, 02 4629 7297

Timeline

Administration

Air Generation Air Conditioning
2019 - Current

Personal Trainer, Group Fitness Instructor, Gym floor staff

Aquafit Leisure Centre
2019 - 2022

Assistant to Head Coach, occasionally stepping in as Head Coach

United Performance
2019 - 2020

Bachelor of Laws (Graduate Entry) -

University of Wollongong

Bachelor Of Health Science (Sports And Exercise) -

Western Sydney University

St Patrick’s College

Leumeah Primary School
Leah McKay