Leah Mctaggart
Muswellbrook
Summary
Experienced hair stylist and small business owner. Strong focus on delivering high-quality results through advanced cutting, colouring, and styling techniques. Known for effective team collaboration, flexibility with changing client needs, and maintaining a welcoming salon environment. Recognized for excellent customer service, creativity, and attention to client satisfaction
Overview
22
22
years of professional experience
Work History
Self-employed Rent a Chair Sole Trader
Q Hair and Beauty
03.2016 - Current
- Enhanced client satisfaction by providing personalized hair consultations and recommending suitable styles.
- Promoted a safe work environment by adhering strictly to sanitation guidelines set out by state regulations and salon policies.
- Managed appointment scheduling efficiently, maximizing daily bookings while minimizing wait times for clientelle
- Developed strong relationships with clients through excellent communication skills, resulting in referrals and positive reviews.
- Developed loyal following of clients by providing high-quality services.
- Operating day to day aspects of a small business
Salon Owner/Operator
Self-employed
04.2009 - 09.2015
- Managed salon operations efficiently, ensuring smooth day-to-day functioning and top-quality customer experiences.
- Consistently maintained a clean, organized, and welcoming environment for clients and staff members alike.
- Ensured compliance with state regulations regarding licensing, sanitation procedures, and workplace safety guidelines.
- Increased customer retention through exceptional service and consistent follow-up communication.
- Provided financial management through preparation of bank deposits and settlement of sales, returns, and transaction reports.
- Developed strong relationships with vendors, negotiating favorable pricing for salon products and supplies.
Senior Hairstylist
Ooh La La Hair Salon
04.2003 - 04.2009
- Mentored junior hairstylists, improving their technical skills and enhancing overall team performance.
- Increased salon revenue by upselling various hair care products and services to clients during appointments.
- Enhanced client satisfaction by providing personalized hair consultations and recommending suitable hairstyles based on individual preferences.
- Developed strong relationships with clients through effective communication and understanding of their specific requirements.
- Participated in industry events to stay updated on latest trends, styles, and techniques, furthering professional development as a hairstylist.
Education
Certificate III - Hairdressing
TAFE NSW
NSW12-2007
Skills
Excellent time management
Punctual
Great customer service
Commitment to learning
Work well individually and in a team environment
Timeline
Self-employed Rent a Chair Sole Trader
Q Hair and Beauty
03.2016 - Current
Salon Owner/Operator
Self-employed
04.2009 - 09.2015
Senior Hairstylist
Ooh La La Hair Salon
04.2003 - 04.2009
Certificate III - Hairdressing
TAFE NSW
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