Leah Meredith

• Improved employee performance by designing and implementing effective training programs
• Enhanced trainee engagement through interactive workshops and hands-on activities
• Developed customised training materials for our team, ensuring relevance to the spa
• Conducted comprehensive needs assessments to identify gaps in knowledge and skills, informing future program development monthly
• Enhanced client satisfaction by providing personalised skincare treatments and product recommendations
• Increased salon revenue through upselling additional services and retail products to clients
• Maintained a loyal clientele base by consistently delivering high-quality beauty treatments and exceptional customer service always
• Collaborated with team members to create seasonal promotions, resulting in an increase in bookings and sales
• Streamlined appointment scheduling processes, improving efficiency and reducing wait times for clients
• Conducted thorough client consultations to assess individual needs and develop customised treatment plans
• Implemented new treatment protocols, ensuring adherence to industry best practices and company standard's
• Led staff training sessions on advanced skincare techniques, elevating overall team performance and skill level
• Managed inventory control, reducing waste and minimizing stock discrepancies through regular weekly audits
• Created a welcoming environment for clients by maintaining a clean, organised, and visually appealing treatment room.
• Offered tailored aftercare advice, promoting long-lasting results for clients'' skin health and wellbeing
• Continuously expanded knowledge of industry trends and innovations through ongoing professional development opportunities using Zoom
• Resolved customer concerns or complaints promptly while maintaining professionalism which led to improved customer satisfaction ratings
• Processed payments, entering sales in register for prompt customer audit's
• Trained new staff in product knowledge and customer service audit's
• Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment
• Helped customers feel relaxed and comfortable through conversation and personal relatability

Treatments carried out

All waxing services including Henna Brows

Lash Perming

Manicure/Pedicure

Massage - Hot Stone/Relaxation massage/Full body scrubs

Facials - Hydro microdermabrasion/Electro meso therapy/Custom/Relaxation

Spray Tanning

• In the Salon i carried out all treatments including:
• Gel Nails, Gel extensions
• Shellac/gel polish hands and toes/file and polish/specialised manicures&Pedicures
• Building new toe nails for ingrown toenail patients using gel
• Nail art, using glitters paints,diamonds, foils, chromes and many more
• Lash Perming/tinting
• Eye brow waxing tinting
• Brazilian/Leg/Underarm/Arms waxing
• Spray tanning
• Make up application for all occasions
• Improved client satisfaction by providing personalised beauty treatments and consultations
• Increased salon revenue by upselling additional services and retail products to clients
• Enhanced client relationships through excellent customer service and effective communication skills
• Maintained a clean and hygienic work environment, adhering to strict sanitation guidelines for client safety
• Expanded client base by promoting the salon''s services via social media platforms and word-of-mouth referrals
• Educated clients on proper nail care maintenance, helping them extend the life of their treatments between appointments
• Streamlined appointment scheduling process, reducing wait times for walk-in clients while maintaining punctuality for scheduled appointments
• Managed inventory levels efficiently, ensuring all necessary supplies were stocked for daily operations without excess waste or expense
• Provided soothing hand massages during manicure sessions to enhance overall relaxation for clients during their visit
• Consistently received positive feedback from clients regarding my attention to detail, professionalism, and friendly demeanor during their visits
• Utilized time management skills effectively when multitasking between multiple clients, ensuring all received timely and quality service

• In the Salon i carried out all treatments including:
• Makeup with lash application working with Bridal and hen party's Shellac nails/file and polish/manicures/pedicures
• Body waxing/Facial waxing/Epilpro
• Tinting eyelashes/brows
• Swedish massage/Hot stone massage/Indian head/ Body wraps and scrubs using Dermalogica body products
• Weight loss body wrap (Mini mi) Spray tans using St.Tropez He-Shi and Crazy Angel Facials/Steam and extraction
• Microdermabrasion facials Dermalogica specialsed facials Retailing Environ and Dermalogica products to clients
• Answered phone calls and emails to schedule client appointments.
• Maintained regular client list and successfully handled walk-in customers.
• Used social media platforms to promote salon and services.
• Demonstrated thorough knowledge of all salon products and services.

• Makeup with lash application
• Shellac nails/file and polish/manicures/pedicures
• Body waxing/Facial waxing
• Tinting eyelashes/brows.