Leah Miller
Melbourne,Australia
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. I'm Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
3
3
years of professional experience
Work History
Apprentice Hairdresser
Jenny Sampson
Melbourne, VIC
10.2021 - Current
- Assisted hairdressers with cutting, coloring and styling hair to maintain salon workflow efficiency.
- Helped get clients' hair ready for treatment by shampooing and conditioning at wash station.
- Performed basic housekeeping duties such as sweeping, taking out trash and collecting dirty linens for wash.
- Consulted with clients on current trends and offered advice on flattering cuts and styles.
- Answered questions about store policies and addressed customer concerns.
- Helped customers complete purchases, locate items and join reward programs.
- The owner has accelerated my apprenticeship tasks which allows me to conduct the same duties as Senior Management.
Mcdonalds Crew Memebr
Zacle Group
Melbourne, Victoria
01.2020 - 10.2021
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Greeted over 100 people per day.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Worked flexible hours; night, weekend, and holiday shifts.
- Used coordination and planning skills to achieve results according to schedule.
- did very well in a fast work space
Waitress
Sanctuary Lakes Hotel
Melbourne, Victoria
06.2018 - 06.2019
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Performed dining room sanitation tasks such as spill cleanup, table sterilization and removal of apparent waste or refuse.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Completed credit payments via card processing systems.
Education
No Degree -
Homestead Senior
MelbourneSkills
- Styling Suggestions
- Decision Making
- Adaptable to Changing Client Needs
- Payment Processing
- Cash Register Operation
- Employee Training
- Microsoft Office
- Desktop and Laptop Computers
- Retail services
- Retail background
- Retail display setup
- group work
Timeline
Apprentice Hairdresser
Jenny Sampson
10.2021 - Current
Mcdonalds Crew Memebr
Zacle Group
01.2020 - 10.2021
Waitress
Sanctuary Lakes Hotel
06.2018 - 06.2019
No Degree -
Homestead Senior