Leah Mounsey
Kings Langley
Summary
At 24 years old, I bring a unique background in Customer Service and Sales. Since joining WD-40 in April 2024, I have had the privilege of advancing to an Account Executive Sales position. Over the past 7 months, I have refined my sales skills, further enhancing my ability to contribute to WD-40's values and goals.
I am committed to leveraging my skills and experience to excel in the role of HR and Office Administration Specialist. With a passion for fostering a positive work environment and supporting organizational growth, I am eager to bring my enthusiasm and dedication to this position.
Overview
7
7
years of professional experience
Work History
Account Executive
WD-40
11.2024 - Current
- Developed and maintained relationships with key clients, enhancing customer satisfaction.
- Analyzed sales data to identify trends and areas for improvement. Collaborated with cross-functional teams to streamline account management processes, improving efficiency.
- Conducted product demonstrations and presentations to clients.
- Attended trade shows and industry events to promote products and network with potential clients.
- Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
- Fostered positive and long-lasting relationships with major clients to secure repeat business and referrals.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Attended monthly sales meetings and quarterly sales trainings.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Customer Service Representative
WD-40
04.2024 - 11.2024
- Resolved customer inquiries, ensuring prompt and accurate information delivery.
- Processed manual and Electronic Data Interchange (EDI) orders efficiently, ensuring accuracy and timely fulfillment.
- Managed customer accounts, maintaining up-to-date records and improving data accuracy.
- Trained new staff on company policies and effective customer service techniques.
- Implemented process improvements to enhance efficiency in handling customer complaints.
Customer Service and Product Support
Radcoflex Australia
03.2022 - 04.2024
- Provided professional Customer Service
- Proficient in the CRM tool SAP to provide quotations, manual order processing, producing production and purchase orders.
- Provided product support and assisted the director on work sites.
- Completed a traineeship with a Cert III in Business – Customer engagement.
- Resolved customer complaints and received continuous positive feedback.
- Built strong Rapports with Customers and maintained KPI’s and business goals.
- Completed a Cert IV- Business Leadership to help support and train new staff members.
- Managed and maintained team KPI’s.
- Maintained and had positive work relationships as I worked individually and part of a team.
- Was assigned to support in multiple areas in production, quality, sales and logistics.
Hospitality – Customer service
Holey Moley
10.2021 - 01.2022
- Provided professional customer service.
- Scheduled in activities and rostered games.
- Was assigned multiple roles such as receptionist, server and Bartender.
- Provided hospitality and customer service.
- Initiated and answered phone enquiries.
- Worked independently and part of a team.
- Assigned to open and closing shifts.
- Covid marshall
Hospitality Worker
Chatime Bubble Tea
04.2019 - 09.2021
- Worked Cash Register.
- Prepared Beverages.
- Served customers and took orders.
- Identified and resolved customer complaints.
- Improved workplace efficiency and productivity.
- Counted Till on morning and night shifts.
- Opened and closed store.
- Was appointed team leader.
- Completed Stocktakes
1st year Hairdressing Apprentice
Belcastro Hair
02.2018 - 11.2018
- Maintaining a clean and tidy salon
- Studied Tafe in the workplace.
- Served and assisted customers
- Assisted in colouring hair.
- Took part in training modules and day training.
- Blow drying.
- Cleaned and sterilized equipment
- Washing and provide head massages.
Education
Business Traineeship Certificate III - Business – Customer Engagement
Academy Green
Sydney, NSW01.2022
Cert IV - Business- Leadership
ACCM
Sydney, NSW01.2023
Skills
- Use of CRM systems such as Innatrack, SAP and WASP
- Excel and Microsoft Office
- Positive, passionate and hardworking work ethic
- Relationship building and account management
- Written and verbal communication
- Customer Service support
- Executing Sales strategies with must win battles and Business goals in mind
- Setting personal KPI's and self evaluation
- Problem-solving
- Customer relationship management
- Acquired May 2025 WWCC
- Active listening
- Task prioritization
- Relationship building
Hobbies and Interests
Building positive lasting memories, creating art and family time.
Timeline
Account Executive
WD-40
11.2024 - Current
Customer Service Representative
WD-40
04.2024 - 11.2024
Customer Service and Product Support
Radcoflex Australia
03.2022 - 04.2024
Hospitality – Customer service
Holey Moley
10.2021 - 01.2022
Hospitality Worker
Chatime Bubble Tea
04.2019 - 09.2021
1st year Hairdressing Apprentice
Belcastro Hair
02.2018 - 11.2018
Business Traineeship Certificate III - Business – Customer Engagement
Academy Green
Cert IV - Business- Leadership
ACCM
Similar Profiles
Steve SturyczSteve Sturycz
Key Account Manager - US Farm, Ag & Home at WD-40Key Account Manager - US Farm, Ag & Home at WD-40
Edwin D. DaveyEdwin D. Davey
National Accounts Sales Manager at WD-40 CompanyNational Accounts Sales Manager at WD-40 Company
Uakaera HanaviUakaera Hanavi
BARTENDER at 40/40 CLUBBARTENDER at 40/40 CLUB
Jarmanjeet SinghJarmanjeet Singh
Driver (MR) at Barlow’sDriver (MR) at Barlow’s
Heather PaskHeather Pask
Websales Clerke at Hare and ForbesWebsales Clerke at Hare and Forbes