Summary
Overview
Work History
Education
Skills
Timeline
Generic

Leah Nania

Melbourne,VIC

Summary

Experienced custom Cake Decorator with a proven track record at Luxe Cakes by Leah, excelling in custom wedding / special occasion cake design and exceptional customer service. Known for fostering client relationships and delivering visually stunning cakes, I leverage effective communication and creative design methods to enhance customer satisfaction and loyalty with 7 years of experience in the cake industry, dedicated to creating unique and creative designs. Effective communicator, motivated and innovative with extensive knowledge of decorating techniques.

Overview

35
35
years of professional experience

Work History

Custom Cake Decorator

Luxe Cakes by Leah
03.2017 - Current
    • Designed specialty cakes for weddings, birthdays, and christenings.
    • Assisted customers with selecting suitable cake designs based on their preferences, demonstrating excellent listening skills and attention to detail.
    • Handled phone calls regarding inquiries, cancelled orders, and ordering conflicts.
    • Enhanced customer satisfaction by designing and executing visually appealing customized cake orders.
    • Developed a loyal clientele through exceptional customer service and high-quality cake decorations.
    • Adapted quickly to new tools or technology used in cake decoration processes, staying current with industry advancements and trends.
    • Verified accuracy of orders while meeting strict deadlines on producing completed products.
    • Maintained sanitary food prep station by following established safety procedures and sanitizing instructions.
    • Proactively addressed any customer concerns or complaints, demonstrating a commitment to maintaining positive relationships and ensuring overall satisfaction.
    • Kept up with trends in cake design, incorporating modern styles into bakery's offerings.

Front of House Manager/Owner

La Porchetta North Melbourne
03.1995 - 12.2024
  • Partnered with back-of-house management in order to maintain seamless communication between teams, ensuring a smooth dining experience for guests.
  • Resolved guests complaints while maintaining positive customer environment.
  • Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
  • Developed strong relationships with guests, addressing complaints promptly and ensuring a positive dining experience.
  • Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.

Custom Cake Decorator

Isher Eggless Bakeries
11.2023 - 11.2024
  • Designed specialty cakes for weddings, birthdays, and graduations.
  • Executed detailed and themed cake decorations to match specific needs of each event.
  • Created custom cake decorations for various events, leading to high client satisfaction.
  • Decorated cakes using colourful icings and piping techniques.
  • Mentored new employees on cake decorating techniques, fostering a positive work environment and promoting skill development.
  • Adapted quickly to new tools or technology used in cake decoration processes, staying current with industry advancements and trends.
  • Verified accuracy of orders while meeting strict deadlines on producing completed products.
  • Kept up with trends in cake design, incorporating modern styles into bakery's offerings.

Sales Assistant

Celebrations, Weddings and Christenings
06.2011 - 03.2014
  • Built rapport with repeat customers, fostering long-term loyalty to the brand.
  • Updated product displays regularly, keeping store appearance fresh and appealing.
  • Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
  • Developed strong rapport with customers and created positive impression of business.
  • Prioritized helping customers over completing other routine tasks in store.

Sales Assistant - Homeware Department

Country Road Group
10.1995 - 09.1997
  • Increased sales by building strong customer relationships and providing excellent service.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
  • Collaborated with team members to achieve a cohesive and efficient store environment.
  • Met and exceeded sales targets consistently, contributing to overall team success.
  • Kept up-to-date records of daily sales activities, monitoring progress towards individual goals.
  • Developed loyal customer base by providing consistent, high-quality service.

Interior Designer

G. D. Harrison & Associates
11.1993 - 08.1995
  • Designed floor plans, elevations and material boards for review and presentation.
  • Coordinated installations of fixtures, furniture, artwork ensuring proper placement alignment within each space according plan specifications.
  • Developed key client relationships, providing design solutions that met needs and budgets without compromising quality or design intent.
  • Illustrated visual concepts during client presentations through detailed plans and sketches.
  • Conducted site visits to ensure design implementations were executed according to plan, maintaining high standards of quality.
  • Designed floor plans, elevations, 3D perspective views, and material boards for review and presentation.

Interior Designer

Asquith, Foan and Goode
02.1990 - 10.1993
  • Designed floor plans, elevations and material boards for review and presentation.
  • Selected and sourced materials, furniture, and accessories for aesthetically pleasing spaces.
  • Managed budgets and timelines effectively to deliver projects on schedule and within budget constraints.
  • Participated in furniture selection and documentation of specifications.
  • Specified appropriate products and materials to meet project objectives and design scheme.
  • Conducted site visits and meetings with clients to gather necessary information for successful project execution.
  • Collaborated with architects and contractors to ensure seamless integration of design elements.

Education

Bachelor of Interior Design - Interior Design

RMIT
Melbourne, VIC

Skills

  • Dedicated work ethic
  • Effective verbal communication
  • Exceptional customer service
  • Effective client communication
  • Interior design expertise
  • Custom cake consultations
  • Custom wedding cake design
  • Creative design methods
  • Speak Greek

Timeline

Custom Cake Decorator

Isher Eggless Bakeries
11.2023 - 11.2024

Custom Cake Decorator

Luxe Cakes by Leah
03.2017 - Current

Sales Assistant

Celebrations, Weddings and Christenings
06.2011 - 03.2014

Sales Assistant - Homeware Department

Country Road Group
10.1995 - 09.1997

Front of House Manager/Owner

La Porchetta North Melbourne
03.1995 - 12.2024

Interior Designer

G. D. Harrison & Associates
11.1993 - 08.1995

Interior Designer

Asquith, Foan and Goode
02.1990 - 10.1993

Bachelor of Interior Design - Interior Design

RMIT

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Leah Nania