Ngoc Truc Giang Nguyen

Griefline

Volunteer Helpline Supporter // March 2024  to Current

• Providing a listening ear and emotional support to various callers (callers who are in distress, callers who are grieving, callers who are lonely, etc.) on the helpline
• Referring to the callers to appropriate mental health organisations based on their current concerns
• Attending Supervision meetings with a Counsellor to work through difficult calls and acquiring skills to become a better helpline support for the callers

Umeed Psychology

Non-clinical Intern // May 2023 to Current

• Organising events aimed at increasing mental health awareness (e.g. boundary setting workshop, cooking for connection, etc,) for young people.
• Attneding supervision meeting with principal psychologist to get guidance on mental health content.

Raise Foundation

Youth Mentor // May 2023 to October 2024

• Mentored young people at risk of school-disengagement in the 2023 program through providing guidance and introducing them to healthy coping mechanisms
• Discussed difficult issues that arises during the mentoring session in a respectful way with the program counsellor to gather ideas on how to best support the young people

Autism Camp Australia

Volunteer // 5 day camp from 10/12/2022 to 15/12/2022

• Assisted carers with autistic young people's needs during the 5-day camp and worked collaboratively with them to create a non-judgemental space where the autistic young people's autonomy is fully respected

Swinburne Babylab

Volunteer Research Assistant // May 2022 to May 2023

• Worked collaboratively with other interns to liaise with participants, organise lab schedules and conduct literature search to support principal researchers in their studies on infant's and children's development

• Griefline Volunteer Training Program