Leah Patterson
Thornlie
Summary
I am an eager Team Member who is always ready and willing to assist fellow employees with job tasks. I can handle various duties and assignments. I am accustomed to multitasking and working quickly to meet challenging demands.
I am hard working, reliable with great interpersonal skills.
I am a clear communicator possessing outstanding customer service skills.
Overview
5
5
years of professional experience
Work History
Swimming Instructor
State Swim
01.2024 - Current
- Developed strong relationships with students to foster trust and rapport, enabling more effective instruction.
- Organized and taught swimming lessons to children aged 6 months to 15 years.
- Implemented ongoing assessments of student progress, adjusting lesson plans accordingly to ensure continued growth in abilities.
- Increased class engagement with interactive activities and games focused on various swimming techniques.
- Promoted water safety awareness by incorporating essential skills into lessons such as treading water, floating, and rescue techniques.
- Taught daily swim instruction to students varying in ages and skill levels.
Call Center Operator - Casual
Campion Education
11.2023 - 04.2024
- Assisted customers by answering questions and responding to inquiries.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded to customer requests for products, services, and company information.
- Recommended products to customers, thoroughly explaining details.
- Enhanced customer satisfaction by efficiently handling high call volumes and promptly addressing inquiries.
- Adapted communication style when necessary to accommodate diverse callers, ensuring understanding and clarity during conversations.
- Demonstrated resilience in high-stress situations, consistently maintaining a calm demeanor and professional tone when assisting challenging customers.
Food Attendant - Casual
Optus Stadium
12.2022 - 11.2023
- Adhered to all safety and sanitation standards while preparing and delivering food.
- Assisted customers with information regarding menu offerings and nutrition information.
- Developed and maintained positive relationships with customers to enhance service.
- Greeted customers at counter to fulfill requests and answer questions.
- Cleaned and maintained dining area and condiment stations.
Restaurant Team Member
Grill'd
11.2021 - 12.2022
- Greeted guests pleasantly and answered menu questions.
- Operated register to process payments and collect cash payment for order totals.
- Arrived to work in uniform and presentable in appearance to meet restaurant standards.
- Trained new employees by demonstrating tasks and coaching during daily activities.
- Restocked condiment dispensers, napkins, silverware and drink machines to prevent shortages.
- Assisted with in-store operations by disassembling delivery boxes, cleaning floors and dishwashing.
- Prepared food orders, cooking on grill and operating fry station.
- Used proper techniques to prepare food and ingredients.
- Recorded orders by answering customer questions and entering requests in system.
- Checked and restocked utensils and condiments in appropriate locations for guests.
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Demonstrated exceptional multitasking abilities by managing multiple tasks simultaneously during peak hours without sacrificing quality of service or attention to detail.
Family Babysitter
Family Members
01.2020 - Current
- Played games, worked on puzzles and read books to young children.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Prepared healthy, age-appropriate snacks and meals.
- Bathed, dressed and helped with teeth brushing as part of bedtime preparation.
- Helped children learn how to complete small chores appropriate for age level.
- Communicated positively with children and guardians.
Education
High School Diploma -
La Salle College
Middle Swan, WA10.2023
Skills
- Credit Card Transaction Processing
- Working with Diverse People
- Cash Handling
- Food Safety Measures
- Critical Thinking
- Teamwork and Collaboration
- Multitasking Abilities
- Self-Motivated
- Decision-Making
- Flexible and Adaptable
- Good Telephone Etiquette
- Excellent Communication
- Attention to Detail
- Active Listening
- Creating Good Habits
- Excellent Communication
- Attention to Detail
- Active Listening
- Creating Good Habits
Certificates
Drivers license
01/01/2023
RSA- provide responsible service of alcohol
22-02-2022
Working with children
19/01/2024
National Police Clearance
20/01/2024
Timeline
Swimming Instructor
State Swim
01.2024 - Current
Call Center Operator - Casual
Campion Education
11.2023 - 04.2024
Food Attendant - Casual
Optus Stadium
12.2022 - 11.2023
Restaurant Team Member
Grill'd
11.2021 - 12.2022
Family Babysitter
Family Members
01.2020 - Current
High School Diploma -
La Salle College
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