Leah Patterson
South Grafton
Summary
A dynamic Store Team Member at Big W, I excelled in enhancing customer satisfaction and maintaining store standards. Skilled in POS system operation and customer service, I effectively resolved complaints and fostered strong customer relationships, significantly boosting return visits. My adaptability and commitment to excellence underpin my professional achievements.
Overview
3
3
years of professional experience
Work History
Store Team Member
Big W
11.2021 - Current
- Maintained general knowledge of departments to help customers quickly locate products and merchandise.
- Increased customer satisfaction by providing exceptional service and promptly addressing concerns.
- Organized and recovered shelves, put away returns, and cleaned spills and messes to maintain high standards throughout sales floor.
- Developed strong relationships with regular customers which increased return visits.
- Maintained a clean and organized store environment, ensuring optimal shopping experience for customers.
- Resolved customer complaints professionally, demonstrating empathy and commitment to excellent service.
- Participated in ongoing training programs to stay current on company policies, procedures, and product knowledge.
- Used computer and point of sale system knowledge to process transactions, perform product lookups and verify inventory availability.
- Assisted customers in finding products to meet their needs, enhancing shopping experience.
- Addressed and resolved customer issues, ensuring positive resolution for all parties involved.
- Trained new team members, ensuring they were well-prepared for their roles.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Interacted positively with team members and customers to promote commitment to organization's vision and values.
- Used cash register to tally purchases, collect payment and execute fast and friendly check-out experiences.
- Followed inventory management and loss prevention policies to minimize shrink in store.
- Communicated pleasantly and professionally when answering phones, two-way radio calls and making announcements over PA system.
Education
Year 11 -
Windaroo Valley State High School
Windaroo, QLDK- Year 6 -
Kingscliff Primary School
Kingscliff, NSWYears 7 & 8 -
Kingscliff High School
Kingscliff, NSWYears 9 & 10 -
Beenleigh State High Scool
Beenleigh, QLDSkills
- Cleanliness and hygiene
- Workplace safety
- Store maintenance
- Reliability and punctuality
- Cash handling accuracy
- Customer engagement
- POS system operation
- Returns and exchanges
- Reliable and responsible
- Customer service
- Friendly and helpful
- Team cooperation
- Adaptable and flexible
- Store opening and closing
- Inventory and stocking
- Basic mathematics
- Decision-making
- Flexible hours
- Cash handling
- Item ticketing and pricing
- Retail merchandising
- Time management
Timeline
Store Team Member
Big W
11.2021 - Current
Year 11 -
Windaroo Valley State High School
K- Year 6 -
Kingscliff Primary School
Years 7 & 8 -
Kingscliff High School
Years 9 & 10 -
Beenleigh State High Scool
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