Leah Perin-Symons
Geelong,VIC
Summary
Dynamic professional with a proven track record in customer service and child supervision honed across roles from Swim Instructor at the City Of Greater Geelong to Deli Worker at Coles Supermarket. Excelled in creating engaging learning environments and boosting customer satisfaction. Always pride myself on aspiring to actively improve a variety of skills to provide excellent customer service, and an inclusive, positive, and safe work environment.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Swim Instructor
City Of Greater Geelong
Leisurelink Aquatic And Recreational Centre
11.2022 - Current
- Taught daily swim instruction to students varying in ages (adults, 3-15 year olds, toddlers and infants) and skill levels.
- Maintained CPR, First Aid, and lifeguard certifications to ensure preparedness for emergency situations during lessons.
- Improved swimmer confidence by providing consistent positive reinforcement and constructive feedback on technique.
- Maintained control and safety of class and kept children in flotation always within arm's reach.
- Communicated clearly and positively with parents to ensure expectations were met and exceeded.
- Collaborated with other instructors to develop innovative teaching methods for improved student outcomes.
- Mentored and trained new swim instructors on best practices.
Beauty Salon Assistant
I Know A Chick
Bell Park, Geelong
12.2022 - 12.2022
- Welcomed, and hosted clients.
- Prepared workstations for incoming beauticians per client and service, ensuring all necessary tools were clean, sanitised, and readily available.
- Assisting with Christmas rush.
- Maintaining a sanitised, clean, and comfortable environment to assist customer experience and health in regards to their procedures/services.
Hair Salon Assistant
Separate Styles
Bell Park, Geelong
08.2022 - 11.2022
- Work Experience Volunteer work for completion of my Cert II in Salon Assistant.
- Cleaned and sanitized styling stations between clients, promoting a healthy environment for both staff and patrons.
- Prepared clients for hair cuts and styles with soothing shampoo work.
Gas Station Attendant
Apco Petrol Station
North Geelong
03.2020 - 11.2022
- Maintained clean and orderly workstation.
- Ensured accurate cash handling and maintained a balanced register at the end of each shift.
- Maintained cleanliness of gas station premises, resulting in a welcoming environment for customers.
- Cleaned up gas and other spills in accordance with spill procedures.
Deli Worker
Coles Supermarket
Corio, VIC
11.2021 - 01.2022
- Increased customer satisfaction by providing efficient and friendly service at the deli counter.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Reduced food waste by monitoring product freshness and rotating stock effectively.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Collaborated with fellow team members to ensure seamless operation during peak hours.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
Waitress
Croatian Community Centre
Norlane, VIC
12.2016 - 01.2020
- Volunteer work serving my community including elderly Croatian Australians who struggle speaking English.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
Education
Bachelor Of Building Design -
Victoria University
Footscray Park, VIC2026
Certificate II - Furniture Making
Victoria University Polytechnics
Sunshine, VIC05.2023
Certificate II - Salon Assistant
Centre of Excellence
Norlane, VIC11.2022
VCE Certificate -
North Geelong Secondary College
North Geelong, VIC11.2022
No Degree -
Clonard College
Geelong, VICCroatian Language
Victorian School of Languages
North Geelong Secondary College Skills
- Customer Service
- Patience and Empathy
- Child Supervision
- Relationship Building
- Continuous Learning Attitude
- Equipment Organization
- Emergency Procedures
- Feedback Evaluation
- Equipment management
- Curriculum Implementation
- Time Management
- Dependable and Punctual
Accomplishments
- Year 12 Arts College Captain
Certification
- Swim and Water Safety Teacher License - Obtained October 2022
- Cert II in Salon Assistant - Obtained November 2022
- Teacher of Infants and Toddlers License - Obtained April 2023
- Cert II in Furniture making - Obtained July 2023
Languages
English
Native or Bilingual
Croatian
Limited Working
Timeline
Beauty Salon Assistant
I Know A Chick
12.2022 - 12.2022
Swim Instructor
City Of Greater Geelong
11.2022 - Current
Hair Salon Assistant
Separate Styles
08.2022 - 11.2022
Deli Worker
Coles Supermarket
11.2021 - 01.2022
Gas Station Attendant
Apco Petrol Station
03.2020 - 11.2022
Waitress
Croatian Community Centre
12.2016 - 01.2020
Bachelor Of Building Design -
Victoria University
Certificate II - Furniture Making
Victoria University Polytechnics
Certificate II - Salon Assistant
Centre of Excellence
VCE Certificate -
North Geelong Secondary College
No Degree -
Clonard College
Croatian Language
Victorian School of Languages