Summary
Overview
Work History
Education
Skills
Timeline
Generic

Leah Plaatjes

Brisbane,QLD

Summary

I am an enthusiastic and driven professional eager to contribute to a dynamic team where I can continue to grow and develop my skills. With a strong background in customer service, I am confident in my ability to provide exceptional care and ensure customer satisfaction. My proven communication and relationship-building skills enable me to foster strong connections with both clients and colleagues. I bring expertise in general accounting and financial transactions, and I am adept at identifying customer needs and delivering effective solutions. With excellent time management skills and a deep understanding of the customer service industry, I am hardworking, positive, and ready to bring my energy and skills to your team.

Overview

5
5
years of professional experience

Work History

Sales Consultant and Delivery Coordinator

Mazda
05.2023 - 12.2024
  • Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Provided sales and customer service assistance to walk-in traffic
  • Inspected merchandise for damage and accuracy against order documents.
  • Consulted with customers about delivery and order preparation requests.
  • Scheduled deliveries, monitored progress and communicated updates to customers.
  • Organised themed events at the store location, driving increased foot traffic and customer engagement.

Retail Sales

Build-A-Bear Workshop
03.2022 - 05.2023
  • Handled cash transactions accurately and efficiently to facilitate smooth store operations.
  • Contributed to achieving store sales targets through upselling techniques and promotion of add-on products.
  • Trained new employees on company policies, procedures, and product knowledge, increasing overall team performance.
  • Resolved customer issues promptly and professionally to ensure satisfaction and repeat business.
  • Managed appointment scheduling for parties or group events, optimizing staff availability for excellent service delivery.
  • Engaged guests in conversation by using open-ended questions to assess reason for visit and to make experience personal.

Cashier

Woolworths
11.2019 - 03.2022
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.

Education

High School Diploma -

Craigslea State High School
Chermside, QLD
11-2022

Diploma - Business

Barrington College
Brisbane, QLD
05-2022

Skills

  • Time management
  • Customer relationship management
  • Persuasive communication
  • Strategic planning
  • Objection handling
  • Cold calling
  • Product and service sales
  • Online marketing

Timeline

Sales Consultant and Delivery Coordinator

Mazda
05.2023 - 12.2024

Retail Sales

Build-A-Bear Workshop
03.2022 - 05.2023

Cashier

Woolworths
11.2019 - 03.2022

High School Diploma -

Craigslea State High School

Diploma - Business

Barrington College
Leah Plaatjes