Leah Potter
Retail Assistant
Ballarat,VIC
Summary
Results-driven store retail manager determined to exceed company sales goals. I have 7 years in customer service which I have developed forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales. I am highly driven working in a team and encouraging other team members in performing tasks.
Overview
3
3
years of post-secondary education
2
2
years of professional experience
Work History
Store Manager
Williams the shoemen
Ballarat, Victoria
08.2020 - Current
- Managed all aspects of store operations, including organization, maintenance and purchasing functions.
- Kept orderly and accurate accounting records by monitoring sales documentation.
- Cash handling / Opening and closing store
- Maintained customer satisfaction while handling product returns quickly and professionally.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Examined merchandise to verify correct pricing and attractive displays.
- Point of sale (POS) system.
- Trained team members in successful strategies to meet operational and sales targets.
Casual Team Member
Sportsgirl
Ballarat, Victoria
11.2019 - 08.2020
- Kept work areas clean, organized and safe to promote efficiency and team safety.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Processed POS transactions, including checks, cash and credit purchases or refunds.
- Counted cash in register drawer at beginning and end of shift.
- Assisted customers by answering questions and fulfilling requests.
- Worked with customers to understand needs and provide excellent service.
- Carried out day-day-day duties accurately and efficiently.
Support Trainer
Oxygen College
Geelong / Ballarat, Victoria
06.2019 - 07.2020
- Supported student learning objectives through personalized and small group assistance.
- Assessed student assignments to check quality and completeness before submission for grading.
- Performed special tasks such as working one on one to help students with special needs learn and grow.
- Collated classroom materials to help teachers prepare for daily instruction and activities.
- Assisted students with technical issues and at workstations.
Education
Cert III, Cert IV & Diploma - Professional Photo Imaging
Oxygen College
Geelong 02.2017 - 11.2018
No Degree - Business Course
Kangan Institute
Online 05.2020 - 07.2021
Skills
Team leadership and coaching
Relationship building and management
Excellent customer service skills
Staff Management
Bank deposit procedures
Team Building
Store displays
Product and service sales
Accurate money handling
POS systems
Opening and closing procedures
Timeline
Store Manager
Williams the shoemen
08.2020 - Current
No Degree - Business Course
Kangan Institute
05.2020 - 07.2021
Casual Team Member
Sportsgirl
11.2019 - 08.2020
Support Trainer
Oxygen College
06.2019 - 07.2020
Cert III, Cert IV & Diploma - Professional Photo Imaging
Oxygen College
02.2017 - 11.2018