Summary
Overview
Work History
Education
Skills
Timeline
GeneralManager

Leah Potter

Retail Assistant
Ballarat,VIC

Summary

Results-driven store retail manager determined to exceed company sales goals. I have 7 years in customer service which I have developed forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales. I am highly driven working in a team and encouraging other team members in performing tasks.

Overview

3
3
years of post-secondary education
2
2
years of professional experience

Work History

Store Manager

Williams the shoemen
Ballarat, Victoria
08.2020 - Current
  • Managed all aspects of store operations, including organization, maintenance and purchasing functions.
  • Kept orderly and accurate accounting records by monitoring sales documentation.
  • Cash handling / Opening and closing store
  • Maintained customer satisfaction while handling product returns quickly and professionally.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Examined merchandise to verify correct pricing and attractive displays.
  • Point of sale (POS) system.
  • Trained team members in successful strategies to meet operational and sales targets.

Casual Team Member

Sportsgirl
Ballarat, Victoria
11.2019 - 08.2020
  • Kept work areas clean, organized and safe to promote efficiency and team safety.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Counted cash in register drawer at beginning and end of shift.
  • Assisted customers by answering questions and fulfilling requests.
  • Worked with customers to understand needs and provide excellent service.
  • Carried out day-day-day duties accurately and efficiently.

Support Trainer

Oxygen College
Geelong / Ballarat, Victoria
06.2019 - 07.2020
  • Supported student learning objectives through personalized and small group assistance.
  • Assessed student assignments to check quality and completeness before submission for grading.
  • Performed special tasks such as working one on one to help students with special needs learn and grow.
  • Collated classroom materials to help teachers prepare for daily instruction and activities.
  • Assisted students with technical issues and at workstations.

Education

Cert III, Cert IV & Diploma - Professional Photo Imaging

Oxygen College
Geelong
02.2017 - 11.2018

No Degree - Business Course

Kangan Institute
Online
05.2020 - 07.2021

Skills

    Team leadership and coaching

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Timeline

Store Manager

Williams the shoemen
08.2020 - Current

No Degree - Business Course

Kangan Institute
05.2020 - 07.2021

Casual Team Member

Sportsgirl
11.2019 - 08.2020

Support Trainer

Oxygen College
06.2019 - 07.2020

Cert III, Cert IV & Diploma - Professional Photo Imaging

Oxygen College
02.2017 - 11.2018

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Leah PotterRetail Assistant