Leah Potter
Retail Assistant
Ballarat,VIC
Summary
Results-driven store retail manager determined to exceed company sales goals. I have 7 years in customer service which I have developed forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales. I am highly driven working in a team and encouraging other team members in performing tasks.
Overview
3
3
years of post-secondary education
2
2
years of professional experience
Work History
Store Manager
Williams the shoemen
Ballarat , Victoria
2020.08 - Current
- Managed all aspects of store operations, including organization, maintenance and purchasing functions.
- Kept orderly and accurate accounting records by monitoring sales documentation.
- Cash handling / Opening and closing store
- Maintained customer satisfaction while handling product returns quickly and professionally.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Examined merchandise to verify correct pricing and attractive displays.
- Point of sale (POS) system.
- Trained team members in successful strategies to meet operational and sales targets.
Casual Team Member
Sportsgirl
Ballarat , Victoria
2019.11 - 2020.08
- Kept work areas clean, organized and safe to promote efficiency and team safety.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Processed POS transactions, including checks, cash and credit purchases or refunds.
- Counted cash in register drawer at beginning and end of shift.
- Assisted customers by answering questions and fulfilling requests.
- Worked with customers to understand needs and provide excellent service.
- Carried out day-day-day duties accurately and efficiently.
Support Trainer
Oxygen College
Geelong / Ballarat , Victoria
2019.06 - 2020.07
- Supported student learning objectives through personalized and small group assistance.
- Assessed student assignments to check quality and completeness before submission for grading.
- Performed special tasks such as working one on one to help students with special needs learn and grow.
- Collated classroom materials to help teachers prepare for daily instruction and activities.
- Assisted students with technical issues and at workstations.
Education
Cert III, Cert IV & Diploma - Professional Photo Imaging
Oxygen College
Geelong 2017.02 - 2018.11
No Degree - Business Course
Kangan Institute
Online 2020.05 - 2021.07
Skills
Team leadership and coaching
Timeline
Store Manager
Williams the shoemen
2020.08 - Current
No Degree - Business Course
Kangan Institute
2020.05 - 2021.07
Casual Team Member
Sportsgirl
2019.11 - 2020.08
Support Trainer
Oxygen College
2019.06 - 2020.07
Cert III, Cert IV & Diploma - Professional Photo Imaging
Oxygen College
2017.02 - 2018.11