Leah Pryde
Singleton,WA
Summary
Dynamic professional with a strong work ethic and exceptional interpersonal skills, adept at thriving in fast-paced environments and adapting to last-minute changes. Demonstrates a proven ability to work independently, quickly master new skills, and manage time effectively across diverse settings. Known for delivering high-quality results while maintaining a customer-focused approach and driving positive outcomes. Committed to continuous learning and contributing to team success through effective communication and collaboration.
Overview
6
6
years of professional experience
Work History
Store Manager
Ally Fashion
Baldivis , WA
09.2020 - Current
- Generated detailed analyses of sales figures and financial outcomes each month.
- Utilized communication abilities to determine customer requirements.
- Monitored progress by establishing plans, budgets, and measuring results.
- Scheduled staff work shifts and allocated tasks to team members.
- Monitored financial statements and sales reports to evaluate productivity.
- Improved productivity initiatives, managing budgets and accounts, coordinating itineraries, and scheduling appointments.
- Delegated work to staff, setting priorities, and goals.
- Provided leadership, insight, and mentoring to newly hired employees to supply knowledge of various company programs.
- Strengthened workflow productivity by hiring, managing, and developing top talent.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
- Completed thorough opening, closing, and shift-change functions to maintain operational standards each day.
- Evaluated store performance, and incorporated feedback to implement improvement plans.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Balanced sales, reconciled cash, and made bank deposits to facilitate opening and closing duties.
- Built customer confidence by actively listening to concerns and complaints, and quickly resolving issues.
- Resolved customer complaints in a timely manner.
- Recruited, trained, and supervised new employees.
- Conducted daily store operations, including opening and closing procedures, and cash handling.
- Developed strategies to maximize sales and profitability.
- Ensured compliance with safety regulations and company policies.
- Updated POS system with new products and promotional offers.
- Identified opportunities for cost savings through waste reduction initiatives.
- Maintained accurate records of employee performance reviews.
Sales Assistant
Inspirations Paint
Mandurah , WA
05.2019 - 08.2020
- Ensured compliance with company policies and procedures at all times.
- Provided customer service by answering questions, resolving problems, and responding to complaints in a timely manner.
- Informed customers about current promotions and discounts.
- Assisted customers with returns, exchanges and refunds.
- Ensured that all promotional materials were properly displayed in their designated areas.
- Organized stockroom shelves, racks and bins according to store layout and product categories.
- Completed daily reports on sales performance metrics such as units sold per hour, day, week, month.
- Adhered to all company policies and procedures regarding safety regulations, security measures, attendance policies.
- Greeted customers and provided assistance with product selection.
- Performed cashier duties such as scanning items, processing payments, and issuing receipts or change due.
- Resolved customer complaints in a timely manner.
- Processed orders accurately and efficiently using a POS system.
- Managed cash register transactions accurately and efficiently.
- Attended staff meetings to discuss new products or changes in store policy or procedure.
- Processed special orders for out-of-stock items when necessary.
- Provided excellent customer service to clients in person and over the phone.
- Maintained cleanliness of the sales floor area at all times.
- Answered incoming telephone calls to provide store, products and services information.
- Fostered relationships with customers to expand customer base and retain business.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Cleaned shelves, counters and tables to maintain organized store.
Education
High School Diploma -
Fredrick Irwin Anglican School
Mandurah, WA10-2018
Certificate II - Business
Frederick Irwin Anglican School
Mandurah, WA10-2018
Skills
- Organizational skills
- Task prioritization
- Customer service
- Problem resolution
- Decision-making
- Training & Development
- Organization and time management
- Collaboration
- Active listening
- Conflict resolution
- Friendly, positive attitude
- Dependable and responsible
- Calm under pressure
- Microsoft office
Affiliations
- Scuba diving license
- High interest in beauty and makeup
- Danced for 16 years
Accomplishments
- Top performer award
- Awarded recognition of excellence award 3 times
- Detail orientated award
- Won highest Visual merchandising standards 2 years in a row
- Won customer service award 3 years in a row
- Won highest store standards award 2 years in a row
- Award for company values
References
References available upon request.
Timeline
Store Manager
Ally Fashion
09.2020 - Current
Sales Assistant
Inspirations Paint
05.2019 - 08.2020
High School Diploma -
Fredrick Irwin Anglican School
Certificate II - Business
Frederick Irwin Anglican School
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