Summary
Overview
Work History
Skills
Certification
Timeline
Generic

Leah Sheridan

Sydney

Summary

A well rounded worker in many sectors from dental Reception/Assisting , call centres and the management of a cafe/bar in Ireland I feel as i am an assist to any team as i put my heart into any task. I am sure people will see this in my can do attitude in my work life and day life as i put myself in team sports such and rugby and football and always do my best. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Astute Call Centre professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player. Reliable individual proudly offering 8 years of experience fostering repeat customers through consistent, professional service. Skilled in designing profitable drink menus, handling cash sales and managing bar inventory. Dedicated to creating inviting environment for both guests and staff.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Dental Receptionist

Randwick Dental Care
11.2023 - Current
  • Working with RDC I worked in both sections of the business ( Receptionist and DA)
  • Enhanced patient satisfaction by efficiently managing appointment scheduling and confirmations.
  • Increased office efficiency with meticulous record-keeping of patient information, treatment plans, and payment history.
  • Reduced wait times by quickly greeting patients upon arrival and assisting with the check-in process.
  • Improved billing accuracy by diligently verifying insurance coverage and updating patient financial records accordingly.
  • Assisted dentists with complex procedures, ensuring optimal patient care and treatment outcomes.
  • Maintained a clean and sterile work environment to prevent cross-contamination and infection.

Bar Team Leader

Temple Bay
03.2023 - 08.2023
  • Maximized customer service by training staff, overseeing operations and resolving issues.
  • Closed out cash register and prepared cashier report at close of business.
  • Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
  • Checked ID cards and verified bar guests were of legal age.
  • Improved customer service rankings by resolving issues quickly and accurately.
  • Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
  • Handled cash on daily basis, which built trustworthiness and loyalty with owners.
  • Motivated and disciplined employees and implemented new mentoring program, which increased worker morale.
  • contact info: Andy@templebay.com.au

Restaurant Manager

Germaines
01.2022 - 02.2023
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Carefully interviewed, selected, trained and supervised staff.
  • Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Created fun team building activities to engage staff in up-selling to meet revenue targets.
  • Clearly and promptly communicated pertinent information to staff, such as large reservations or last minute menu changes.
  • Skillfully interacted with external vendors to obtain best quality in pricing and product.
  • contact info : ellen finn , Katie smith 059 6481005

AIB

Allied Irish Bank
01.2022 - 02.2023
  • Self-motivated, with a strong sense of personal responsibility.
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
  • Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
  • Mentored new hires as they navigated our systems and protocols, fostering teamwork within the call center.

Skills

  • Mail Sorting and Distribution
  • Equipment Sterilization
  • Customer Service
  • Call Control
  • Sales Promotion
  • Budget Development

Certification

completed my rsa in new south wales.

cocktail classes in Ireland and management courses

Dental assisting training

Timeline

Dental Receptionist

Randwick Dental Care
11.2023 - Current

Bar Team Leader

Temple Bay
03.2023 - 08.2023

Restaurant Manager

Germaines
01.2022 - 02.2023

AIB

Allied Irish Bank
01.2022 - 02.2023

Similar Profiles

CREATE PROFILE
Leah Sheridan