Leah Sherwell

• Collaborated with warehouse and other entities to coordinate physical movement of products between internal sites.
• Prioritized work based on business demands and freight delivery times.
• Managed paperwork and necessary information required for client shipments.
• Dispatched information to service providers to schedule freight movement.
• Relayed information between drivers and recipients regarding ETA and potential delays.
• Evaluated incoming pick-up and delivery requests to determine driver assignments.
• Forklift ( LF & LO) driver.
• Oversaw delivery, packaging and shipment for material transitioning from warehouse to customer location.

The volunteer work I did for a foundation that creates and serves restaurant quality meals for those experiencing food insecurity and homelessness was very rewarding. I wish to do more volunteer work like this in the future. I just wasn't able to continue due to work and life commitments at the time, but it was fantastic to not only help but meet different people and hear about their lives.

• worked and managed the two bars, 120 seat restaurant , large gaming room, TAB, live entertainment and sports bar indoor and outdoor.
• Handled guest complaints and offered complimentary services for hardship cases.
• Did weekly rosters for over 30+ staff

Administered new hire paperwork.

• Coordinated weekly staff schedule to accommodate ongoing and seasonal needs of hotel.
• Mentored new employees, demonstrating best methods for servicing clients and guests.
• Oversaw reservations received from direct calls and provided room availability information.
• Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
• Interviewed, hired and trained staff to improve customer retention and bolster sales.
• Restocked beer and liquor regularly and after special events.
• Poured wine, beer and cocktails for patrons.
• Mitigated health risks and reduced safety hazards by creating cleaning schedules, restocking items and sanitizing equipment.
• Created signature beverages to increase revenue and patron loyalty.
• Developed and implemented drink specials to increase sa.
• Oversaw drink service at busy establishment serving over hundreds guests daily.
• Trained a lot of staff members to enhance customer service and increase profits.
• Maintained detailed inventory of bar supplies and stocked work areas.
• Resolved escalated customer complaints to maximize satisfaction and loyalty.
• Monitored cash intake to reduce discrepancies.
• Complied with health codes, sanitation requirements and license regulations while streamlining productivity initiatives.
• Completed thorough opening, closing and shift change functions to maintain operational standards each day.
• Recommended food and drinks to patrons based on preference, pairings and special promotions.
• Monitored patron alcohol consumption to encourage safety.
• Increased profits by overseeing inventory and strategically increasing menu prices.
• Controlled labor costs by adjusting schedules and workflows to align with anticipated customer demands.
• Developed and implemented bartender training programs, policies and procedures.
• Reorganized bar stations to streamline service flow.
• Planned and coordinated special events to boost customer numbers and profits.

- I worked in one of Brisbane's biggest and oldest Hotels consisting of six bars, two restaurants, gaming room and a bottle shop. I worked the sports bar, Rum bar Spanish restaurant and opened air kitchen, serving over 1500 people in a shift and there were two shifts everyday.

• Maintained accuracy while handling payments, giving change and printing receipts for customers.
• Communicated with kitchen staff to stay updated on item availability and customer wait times.
• Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
• Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
• Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
• Presented menus to patrons to answer questions about menu items and make recommendations.
• Utilized POS system to total meal costs and add taxes for final bill calculation.
• Relayed orders to service bar and kitchen via point-of-sale register system.
• Prepared salads, appetizers and garnishes to assist kitchen staff.
• Coffee maker
• Greeted customers, answered questions and recommended specials to increase profits.
• Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
• Presented food and beverages to guests at tables.
• Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
• Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
• Explained menu options to guests, offered suggestions and took orders for food and beverages.
• Served food and beverages to patrons and confirmed complete orders.
• Trained new employees to perform duties.
• Presented menus and answered questions regarding items.
• Stocked service areas with supplies during slow periods.
• Explained menu items, describing ingredients and cooking methods upon request.
• Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
• Filled condiments and napkin containers during slack periods.
• Prepared checks, itemizing total meal costs and taxes.
• Set up tables in between patrons to reduce wait times.
• Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
• Assisted in preparing salads, appetizers and desserts to speed up food service.
• Responded to ad hoc cleaning duties at end of shift.
• Garnished dishes and beverages to serve visually appealing menu items.
• Brought wine selections to tables with appropriate glasses and poured for customers.

• Finished cabinets by sanding, staining and installing.
• Measured cabinet spaces and designed detailed layouts.
• Adhered to production deadlines and reported delays to supervisors.
• Operated sanders and laminating machines to adhere wood laminate to surfaces.
• Interpreted work instructions and diagrams to set up and execute assigned projects.
• Chose materials for custom cabinets fitting design and client wishes.
• Promoted and complied with company policies and OSHA safety requirements.
• Maintained clean and organized workplace to optimize performance, efficiency and safety.
• Utilized various tools, equipment, materials and forming systems to complete construction tasks.
• Communicated with teammates and supervisors frequently to understand requirements and complete projects on time.
• Worked independently on projects and tasks within carpentry team.
• Adhered to tool and equipment safety protocols and promoted worksite safety, protecting both personnel and equipment.
• Took accurate measurements to calculate size and amount of materials needed for project completion.
• Mastered panel saw, clamps and drilling and dowel machinery and applied skills toward producing high-quality work for every customer.
• Inspected each product upon completion to evaluate overall quality, assign grades and remove unacceptable products.
• Consistently constructed square and level projects.
• Studied blueprints and specifications to identify size and shape of patterns and implement required machine setups.
• Reinforced joints with nails and fasteners to prepare articles for finishing.
• Operated boring machines to bore holes for insertion of screws and dowels.