Summary
Overview
Work History
Skills
Timeline
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Leah Stewart

Mullaloo,WA

Summary

To seek and maintain a position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

13
13
years of professional experience

Work History

Call Centre Team Leader

SWAN TAXIS PTY LTD
10.2021 - Current
  • Lead and manage team of customer service representatives.
  • Provide guidance, support, and direction to team members.
  • Foster positive and collaborative team culture.
  • Oversee resolution of customer issues and inquiries.
  • Ensure high level of customer satisfaction.
  • Handle escalated customer complaints and find effective resolutions.
  • Accurately enter data into databases, spreadsheets, and other data management systems.
  • Ensure timely and error-free input of information.

Call Centre Operator

SONIC HEALTHPLUS
01.2021 - 09.2021
  • Provide exceptional customer service over the phone.
  • Handle customer inquiries, complaints, and requests professionally and efficiently.
  • Answer incoming calls promptly and in a courteous manner.
  • Listen actively to customers and address their needs effectively.
  • Enter and update customer information accurately into the system.
  • Maintain detailed and organized records of customer interactions.

Call Centre Operator

BROOME TRANSIT
02.2020 - 07.2020
  • Provide exceptional customer service over the phone.
  • Handle customer inquiries, complaints, and requests professionally and efficiently.
  • Answer incoming calls promptly and in a courteous manner.
  • Listen actively to customers and address their needs effectively.
  • Enter and update customer information accurately into the system.
  • Maintain detailed and organized records of customer interactions.

Accounts Payable Officer

MCCORRY BROWN EARTHMOVING
08.2016 - 12.2018
  • Receive and review invoices for accuracy and completeness.
  • Code and enter invoices into the accounts payable system.
  • Prepare and process payment runs, including checks, wire transfers, and ACH transactions.
  • Verify and reconcile payments to ensure accuracy.
  • Communicate with vendors regarding invoice discrepancies or payment issues.
  • Maintain positive relationships with vendors and address inquiries in a timely manner.
  • Maintain accurate and organized records of invoices, payments, and transactions.
  • File and archive financial documents for future reference.
  • Reconcile accounts payable transactions to ensure accuracy.
  • Investigate and resolve discrepancies between invoices and records.
  • Assist in the month-end closing process related to accounts payable.
  • Generate reports and summaries as required.

2IC Contracts Officer

SWAN TAXIS PTY LTD
04.2012 - 05.2016
  • Accurately enter and manage booking information into the database.
  • Oversee data entry processes and ensure quality and efficiency.
  • Assist in supervising and leading the data entry bookings team.
  • Provide guidance and support to team members.
  • Conduct regular quality checks on entered data.
  • Ensure team members adhere to established data entry standards.
  • Assist in identifying training needs within the team.
  • Support the training and development of team members.
  • Act as a liaison between the team and upper management.
  • Communicate effectively with team members and other departments.
  • Maintain accurate records of entered data and booking processes.
  • Ensure documentation is up-to-date and accessible.

Administration Assistant

MAGIC MILLIONS PTY LTD
01.2011 - 03.2012
  • Provide overall administrative support to the office and various departments.
  • Assist with daily office tasks and routine administrative duties.
  • Answer and direct phone calls, emails, and inquiries.
  • Communicate effectively with internal and external stakeholders.
  • Prepare, review, and distribute documents as needed.
  • Maintain organized filing systems for easy retrieval of information.
  • Schedule appointments, meetings, and conferences.
  • Coordinate travel arrangements and accommodations.
  • Accurately enter and update data in databases and spreadsheets.
  • Monitor and replenish office supplies.
  • Coordinate maintenance of office equipment.
  • Greet and assist visitors to the office.
  • Maintain a professional and welcoming reception area.
  • Assist in organizing and coordinating company events or meetings.
  • Sort and distribute incoming mail.
  • Prepare outgoing mail and packages.

Skills

    • Clear Communication
    • Time Management
    • Multitasking
    • Data Entry
    • Supervision and Leadership
      • Calm Under Pressure
      • Friendly, Positive Attitude
      • Dependable and Responsible
      • Organizational Skills

Timeline

Call Centre Team Leader

SWAN TAXIS PTY LTD
10.2021 - Current

Call Centre Operator

SONIC HEALTHPLUS
01.2021 - 09.2021

Call Centre Operator

BROOME TRANSIT
02.2020 - 07.2020

Accounts Payable Officer

MCCORRY BROWN EARTHMOVING
08.2016 - 12.2018

2IC Contracts Officer

SWAN TAXIS PTY LTD
04.2012 - 05.2016

Administration Assistant

MAGIC MILLIONS PTY LTD
01.2011 - 03.2012

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