Leah Stubbs
York
Overview
21
21
years of professional experience
Work History
Project Officer Outpatient Reform
WA Country Health Service Wheatbelt
09.2022 - Current
- HSPR 2.24 data quality support, auditing and data cleansing
- WebPAS training and support for clerical staff and clinicians
- Specialty service mapping
- Provide advice to stakeholders
Outpatient Department
St John of God Midland Public Hospital
08.2019 - 08.2022
- Supervise the operations of the Outpatient Department. Ensures that daily operating objectives are met by running reports and setting role specific goals/benchmarks.
- Prepare and report on monthly KPI’s.
- Management of Outpatient Department budget.
- Monitor and report on Occasions of Service
- Data quality auditing and management of HSPR 2.24
- Creation and maintenance of standard operation procedure manuals
- Mediating staff disagreements managing grievances-process for resolution
- Chair staff meetings, attend meetings with HR
- Continual review of clerical service, involving staff for best results
Coordinator Bentley Health Service
Bentley Health Service
04.2016 - 12.2018
- Supervises the operations of the Medical Records, Outpatients, Wards and Switchboard services. Ensures that daily operating objectives are met by running reports and setting role specific goals/benchmarks.
- Administer the human resource functions for the all Health Information Management staff, including recruitment and selection, deployment, staff development, maintenance of job descriptions and HR systems/payroll system for Day, Afternoon and Evening shifts
- Continual review of all clerical services, involving staff for best results.
- Supervisory access to WebPas Administration functions to report on paper.
- Maintaining standard operation procedure manuals, KPI tracker to ensure all staff are kept up to date.
- Chair Staff meetings, attend meetings with HR.
- Mediating staff disagreements Managing grievances – processes for resolution
Personal Banker
Westpac
02.2014 - 08.2015
- Aid customers in opening, managing and optimizing their bank accounts and other products
- Pursue leads and potential customers to expand services and products offered
- Provide advisory services for clients regarding available financial services
- Refer clients to financial specialists in the event of specialized needs
- Resolve issues regarding customer accounts
- Perform other administrative duties such as data entry into in house software
- Assisting Manager with day to day running of branch
Office Administration Part Time
Mech-Tech W.A
04.2008 - 02.2014
- Sales of parts and tooling
- Liaise with clients regarding scheduling of work and payment of invoices
- Managing cash flow
- Management of sub-contractors
- Use of MYOB for invoicing and BAS
- Scheduling of jobs
Medical Record Clerk
Royal Perth Hospital
04.2006 - 08.2008
- Locating, Receiving & Releasing health records using Merits
- Relieving all positions (roles) in the filing room
- Prioritizing requests for Emergency, Inpatients and Clinics
- Using TOPAS to check inpatient status, Clinic appointments & updating patient information.
- Prepare and maintain Health Records including stamping up and volumising
- Liaising with other departments, Patients, Doctors & hospitals
- Collecting / delivering records throughout the hospital and arranging transport to other sites
Clinic Clerk
Royal Perth Hospital
01.2004 - 04.2006
- Provide clerical service including reception duties and telephone duties
- Arrange new and review outpatient appointments, add referrals, consults and waitlist patients using TOPAS
- Receive and return medical records and laboratory results
- Arrange transport and orderly service for patients.
- Maintains basic operation and accuracy of all data entered into the TOPAS.
- Interacting with aggressive patients
- Maintain and book appointments from waitlist
- Add patients to surgery waitlist on ToPas
- Liaise with booked admissions to book patients beds for surgery
- Liaise with Doctors and Nursing staff daily
Education
Diploma - Children’s Services
Kelmscott Senior High School
Skills
- Project management
- Presentation skills
- Stakeholder relations
- Project scoping
Completed Courses
- Polished presentations June 2023
- Writing with style: The power of plain English January 2023
- Clinical Service Redesign February 2024
- Online Facilitation tools and tips December 2022
- Intelligent Influence October 2022
- Coaching skills for Effective teams 2017
- Excel March 2017
Timeline
Project Officer Outpatient Reform
WA Country Health Service Wheatbelt
09.2022 - Current
Outpatient Department
St John of God Midland Public Hospital
08.2019 - 08.2022
Coordinator Bentley Health Service
Bentley Health Service
04.2016 - 12.2018
Personal Banker
Westpac
02.2014 - 08.2015
Office Administration Part Time
Mech-Tech W.A
04.2008 - 02.2014
Medical Record Clerk
Royal Perth Hospital
04.2006 - 08.2008
Clinic Clerk
Royal Perth Hospital
01.2004 - 04.2006
Diploma - Children’s Services
Kelmscott Senior High School
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