Summary
Overview
Work History
Skills
References
Timeline
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Leah Taylor

Willowmavin,VIC

Summary

With over two decades of experience as a dedicated medical receptionist, I bring forth a blend of warmth, confidence, and professionalism to every interaction. Throughout my career, I've honed exceptional verbal, written, and interpersonal communication skills, ensuring that each patient and customer feels valued and understood. My ability to thrive under pressure while managing heavy workloads speaks to my resilience and commitment to providing top-tier service. I have had the privilege of working across various medical settings, including private practices, bulk billing facilities, and specialist rooms, where I've consistently delivered exceptional patient care, fostering an environment of wellness and happiness. My passion for the medical industry stems from a genuine empathy and interest in meeting the diverse needs of patients, ensuring they feel supported and cared for throughout their healthcare journey. Whether working collaboratively with a team or independently managing tasks, I approach each day with enthusiasm and a proactive mindset. I take pride in my ability to adapt to dynamic work environments, offering unwavering support to both colleagues and medical professionals. My dedication to excellence has been a driving force behind my successful career, and I remain committed to upholding the highest standards of professionalism and service in all that I do.

Overview

31
31
years of professional experience

Work History

MEDICAL RECPTIONIST

HELENA VALLEY MEDICAL CENTRE
01.2015 - 01.2024
  • Managed appointments, processed Medicare/DVA payments & accounts, and handled medical reports.
  • Conducted triage of patients and assisted with daily financial reconciliation and banking.
  • Maintained current and accurate medical records for patients
  • Provided support to Practice Manager and five doctors, including training new staff and handling crisis situations.
  • Responsible for opening and closing the clinic.

MEDICAL RECEPTIONIST

SOUTH WEST MEDICAL CENTRE
01.2014 - 01.2015
  • Assisted patients, managed reception duties, and processed Medicare payments.
  • Monitored and reordered stock, maintained cold chain for vaccines, and managed drug expiry.
  • Provided assistance to doctors during procedures and handled medical reports and recalls
  • Streamlined appointment scheduling for improved patient flow and reduced wait times

MEDICAL RECPTIONIST

ARTHUR STREET CLINIC
01.2002 - 01.2015
  • Managed patient appointments, reception duties, and processing Medicare payments.
  • Handled scanning, filing, and incoming/outgoing payments.
  • Maintained current and accurate medical records for patients.

SECRETARY

WESTPAC BANKING CORPORATION
01.1993 - 01.1996
  • Managed reception duties for senior management and departmental managers.
  • Handled switchboard operation, serviced customers, and managed accounts and travel arrangements


Skills

  • Proficient in medical terminology
  • First aid/CPR certified
  • Professional phone etiquette
  • Microsoft Office Suite
  • Experience with Best Practice Software and Medical Directo

References

  • Sue Palmer, Practice Manager, HELENA VALLEY MEDICAL CENTRE, (08) 9255 1161
  • Kimberley Haan, Practice Manager, HELENA VALLEY MEDICAL CENTRE, (08) 9255 1161
  • Nanda Shree Kumar, Practice Manager, SOUTHWEST MEDICAL CENTRE, (03) 8742 1104
  • Dr K.P. Saratchandran, General Practioner, ARTHUR STREET CLINIC, (03) 9366 5444

Timeline

MEDICAL RECPTIONIST

HELENA VALLEY MEDICAL CENTRE
01.2015 - 01.2024

MEDICAL RECEPTIONIST

SOUTH WEST MEDICAL CENTRE
01.2014 - 01.2015

MEDICAL RECPTIONIST

ARTHUR STREET CLINIC
01.2002 - 01.2015

SECRETARY

WESTPAC BANKING CORPORATION
01.1993 - 01.1996
Leah Taylor