Leah Temperton
Upper Coomera,QLD
Summary
Friendly, professional and organized with excellent interpersonal skills and a positive approach. Familiar with front desk reception, scheduling, customer service, and administrative support, ensuring smooth daily operations. Known for strong communication skills, organizational abilities, and keen attention to detail. Collaborative team player focused on achieving results and adapting to changing needs seamlessly. Excited to broaden skill set and contribute to a professional setting and embrace new challenges with dedication, adaptability and a positive attitude.
Overview
15
15
years of professional experience
Work History
Housekeeper
Self Employed
01.2023 - Current
- Successfully launched and currently operating laundry/cleaning business
- Laundry, general domestic cleaning and housekeeping duties
- Invoicing
- Maintaining strong communications with clients
- High levels of organization and scheduling to ensure that clients are always seen when required
- Excellent attention to detail required for all housekeeping duties performed
Graphic Design
Self Employed / Design Creator
01.2020 - Current
- Creation of designs for purchase through print-on-demand website, Zazzle
- Navigate graphic design programs (self -taught)
- Self-initiative to learn, create and sustain
- Created broad range of products using various design techniques.
- Created digital image files for use in digital and traditional printing methods.
Reception/Administration
Barambah Veterinary Service
01.2017 - 01.2019
- Managing front desk operations at a very high-paced clinic
- Providing a high level of customer service
- Taking phone calls and client enquiries
- Processing payment and “VetPay” application for clients
- Scheduling appointments, consultations and learning the clinic's appointment-scheduling software, “Vision”
- Multi-tasking between front desk, surgery and consultations
- Coordinating with vets, nurses and other staff to ensure smooth patient flow
- Maintaining client records & data entry
- Assisting with examinations
- Compassionate customer service and effective follow-up communication
- Receiving/ordering stock
- Preparing medications and labels as per Vet instructions
- Maintained a clean and welcoming reception area for enhanced client comfort.
Store Manager
Mathers
01.2012 - 01.2017
- Providing excellent customer service
- Working effectively as a manager and team member to create an enjoyable and productive workplace
- Effectively dealing with customer complaints and returns in accordance to store policy
- Ensure personal and team KPI's were met and investigating further to better them for maximum efficiency
- Conducting interviews and recruiting new staff members
- Training new and existing staff members in relevant sales techniques and store operations
- Managing wage budgets through effective rostering
- Banking procedures, money handling, end of day closing procedures
- Prepare for and assist with store audits
- Receive stock on both store computer system and manually
- Organising all stock on the floor and in the stockroom
Retail Assistant
Kingaroy Jewellers
01.2010 - 01.2012
- Working as part of a team to provide a high standard of customer service
- Writing receipts and entering receipts on the computer system
- Completing end of day procedures including balancing till and banking procedures
- Handling of money and transactions
- Opening and closing of the store, including enabling and disabling store alarm and safe
- Supervise and train new staff to store procedures
- Conduct stock-take when required
- Manage staff roster within guidelines set by employer
Education
Bachelor of Education with Distinction - Early Childhood Learning
Central Queensland University
01.2003
Senior Certificate - undefined
Kingaroy State High School
01.1999
Skills
- Front Desk Reception
- Office Administration
- Retail Store Management
- Retail Store Assistant
- Customer service
- Appointment scheduling
- Multitasking and organization
- Cash register operation
- Telephone skills
- Greeting and seating clients
- Reliability and punctuality
- Professionalism and courtesy
TEACHING EXPERIENCE
- Bracken Ridge State School
- 2007 - Year4 Teacher and Year1 Teacher - Both full time positions.
- 2008 - Year1 Teacher - full time position
- Proston State School P-10
- 2007 - Prep -3 Multi-age teacher - full time position.
- 2007 - Key Teacher - Year2 Net.
- 2006 - Years1-3 Multi-age teacher - Full time position.
- 2006 - Key Teacher - Year2 Net.
- 2005 - Preschool Teacher (.5), Teacher Librarian (.2), Learning Support (.1)
- 2004 - Preschool Teacher (.5)
- Bauhinia State School
- 2003 - P-3 Multi-age Teacher.
- General responsibilities and duties.
- Planning and implementing unit plans and programs to address student needs in accordance with syllabus outcomes.
- Planning and implementing lessons in accordance with syllabus outcomes.
- Creating and organising timetables to manage parent volunteers, teacher-aides, learning support and intervention.
- Reporting on student progress (Progress reports and Report Cards.
- Attending staff meetings.
- Daily classroom management and organisation, including weekly and daily planning and classroom routines.
OTHER PAST EMPLOYMENT
- Harvey Norman -Sales Assistant-6 months
- Petbarn - Sales Assistant -2 years
- High Society Tea House - Waitress -12 months
- Sportsgirl - Sales Assistant -18 months
- RSL Kitchen - Waitress/Kitchen Hand/ Front Desk -4 years
Timeline
Housekeeper
Self Employed
01.2023 - Current
Graphic Design
Self Employed / Design Creator
01.2020 - Current
Reception/Administration
Barambah Veterinary Service
01.2017 - 01.2019
Store Manager
Mathers
01.2012 - 01.2017
Retail Assistant
Kingaroy Jewellers
01.2010 - 01.2012
Senior Certificate - undefined
Kingaroy State High School
Bachelor of Education with Distinction - Early Childhood Learning
Central Queensland University
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