Leah Vigolo

Cafe / Restaurant Business Owner Past 18 Years

Beaujangles Cafe

10.2005 - 07.2023

Increased customer service through personable service.
Delivered and accommodated exceptional customer service to elderly and/or customers with special needs.
Scheduled work hours for 12 employees to achieve adequate staff coverage
Motivated and rewarded employees to improve engagement.
Performed general cleaning by sweeping, mopping floors, washing dishes and emptying trash.
Prepared food and beverages and verified adherence of quality and safe food-handling standards.
Delivered excellent customer service by listening to their needs.
Reduced risks by maintaining clean and organized work environment.
Communicated with customers to promptly resolve complaints and address inquiries.
Greeted customers with friendly and professional acknowledgment to build rapport.
Trained new staff members on proper customer service
Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
Monitored staff performance and provided feedback and guidance.
Introduced new methods, practices, and systems to reduce turnaround time
Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs

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