Leah Walker
SECRET HARBOUR,Western Australia
Summary
Six years of experience in aged care and disability sectors, with roles including carer, NDIS Service Coordinator, and Therapy Assistant. Proven ability to coordinate services and support individuals with diverse needs. Strong background in physiotherapy assistance and SLES coordination, demonstrating commitment to enhancing client well-being.
Overview
9
9
years of professional experience
Work History
FIFO housekeeping - 6 month contract
compass group
Perth, WA
05.2025 - 11.2025
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Completed day-to-day duties accurately and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Operated industrial washing machines and dryers efficiently.
- Maintained cleanliness of laundry area and equipment daily.
- Worked with cross-functional teams to achieve goals.
Disability Support Worker
Enable WA
Perth, WA
01.2025 - 05.2025
- Assisted clients with daily living activities and personal care.
- Developed individual support plans tailored to client needs.
- Provided companionship and emotional support to enhance client well-being.
- Communicated effectively with families regarding client progress and needs.
- Maintained accurate records of client activities and incidents.
- Implemented safety protocols to ensure a secure environment for clients.
- Participated in training sessions to improve caregiving skills and knowledge.
- Maintained daily living standards by assisting clients with personal hygiene needs.
- Managed challenging behaviors through positive reinforcement techniques.
- Transported clients to appointments, social events, and other activities as needed.
- Made beds, swept floors, and sanitized surfaces to support activities of daily living.
Disability Service Coordinator
Blue cove group
Perth, WA
03.2024 - 11.2024
- Provided support to people with disabilities and their families, ensuring that individual needs were met.
- Assessed the needs of individuals with disabilities to determine eligibility for services.
- Developed and implemented individual service plans in accordance with applicable regulations and standards.
- Monitored client progress by conducting periodic home visits or other assessments.
- Maintained up-to-date records of client information and service plans in compliance with agency policies.
- Researched resources available to assist clients in obtaining necessary benefits and services.
- Facilitated communication between family members, caregivers, professionals, and other involved parties regarding care of clients with disabilities.
- Advocated on behalf of clients with disabilities when dealing with government agencies or other entities.
- Prepared reports summarizing program activities for review by supervisor or regulatory bodies.
- Provided hands-on and proactive leadership to community services staff.
- Implemented and evaluated staff, volunteer or training programs.
- Prepared and maintained budgets, personnel records or training manuals.
- Evaluated work of staff and volunteers to maintain quality and effectiveness of resources.
- Facilitated communication between different departments in order to resolve issues quickly.
- Resolved customer complaints in a timely manner while upholding company standards.
- Managed day-to-day operations of the department including scheduling tasks and assigning duties.
- Coordinated with other supervisors, combining group efforts to achieve goals.
- Delegated work to staff, setting priorities and goals.
SLES Coordinator
Realise ability
Esperance , WA
03.2023 - 01.2024
- Guided clients in learning to complete job tasks to develop motivation and skills.
- Engaged individuals receiving support through coaching, feedback and skills development exercises.
- Implemented strategies to foster client's abilities, increasing independence across settings.
- Delegated work to staff, setting priorities and goals.
- Coordinated with other supervisors, combining group efforts to achieve goals.
- Answered questions and responded to inquiries to deliver high level of service to patients.
Disability Support Worker
Camcan
Esperance, WA
08.2021 - 01.2024
- Maintained daily living standards by assisting clients with personal hygiene needs.
- Made beds, swept floors and sanitized surfaces to support activities of daily living.
- Assisted individuals in performing wide range of housekeeping functions to develop levels of ability.
- Helped patients move in and out of beds, baths and wheelchairs by following safe lifting techniques.
- Facilitated communication between caregivers and clients regarding current issues or concerns related to client's health status or well-being.
- Collaborated with community workers to implement exciting social activity programs within facility.
- Maintained organized filing system for client records, providing complete documentation of all interactions.
- Utilized strong assessment skills to determine necessary client care and daily function assistance.
Therapy Assistant
Realise ability
Esperance , WA
06.2022 - 08.2023
- Improved patient outlook and daily living through compassionate care.
- Maintained clean and well-organized environment for client happiness and safety.
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
- Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
- Worked closely with clinical staff to support therapeutic and behavioral plans.
- Built strong and trusting rapport with clients and loved ones.
Aged Carer & PTA
Esperance aged care facility
Esperance , WA
05.2019 - 06.2022
- Provided clients with emotional support and companionship.
- Made beds, swept floors and sanitized surfaces to support activities of daily living.
- Assisted patients with daily personal hygiene such as bathing, dressing and grooming.
- Assisted clients to transfer using equipment such as a blue strap, sara steady, standing hoist and full hoist.
- Assist client to maintain and improve their mobility
- Improved patient outlook and daily living through compassionate care.
- Tracked and reported clients' progress based on observations and conversations.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Transported patients to medical, dental and personal care appointments.
Customer Service Cashier
Caltex
Perth, WA
08.2018 - 11.2019
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
- Greeted customers and responded to informational requests.
- Processed credit card, EBT and gift certificate payments in electronic computer systems.
- Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals.
- Exchanged and returned items, noting all details in company database and placed returned merchandise in bins for restocking.
- Recommended, selected and helped locate and obtain out-of-stock products based on customer requests.
- Refilled and rotated items on shelves to maintain well-stocked inventory.
- Maintained cleanliness and presentation of stock room and production floor.
- Greeted customers promptly and responded to questions.
- Maintained work area in clean and neat manner.
Child Centre Team Member
Chipmunks
Perth, WA
08.2016 - 07.2018
- Sanitized high-touch surfaces, including toys and tables to maintain clean, safe environment.
- Used techniques such as positive reinforcement and behavior modeling to instill discipline in children.
- Secured indoor and outdoor premises to protect children.
- Discussed developments, behavior and concerns with parents or guardians.
- Tidied up, washed hands and assisted children in bathroom.
- Kept children safe and secure at all times.
- Established and maintained safe, supportive and welcoming environments for children of all backgrounds.
- Incorporated music and art activities to encourage creativity and expression.
- Operated cash register, collected payments and provided accurate change.
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
- Helped customers find specific products, answered questions and offered product advice.
Education
LEADERSHIP AND MANAGEMENT CERT 4
TAFE
EsperanceHORSE CARE CERT 1 & 2 -
LEARNING CLOUD
PERTHINDIVIDUAL SUPPORT CERT 3 -
HEALTHLINK TRAINING
EsperanceEVENT MANAGEMENT CERT 3 -
TAFE
Mandurah10.2017
YEAR 10 -
COMET BAY COLLEGE
SECRET HARBOUR11.2016
Skills
- Behavior redirection
- Quality program protocols
- Client documentation
- Compassionate client care
- Physical therapy assistance
- One-on-one support
- Computer skills
- Work Planning and Prioritization
- Budget Planning
- Verbal and Written Communication
- Relationship Building
- Project Coordination
- Problem resolution
- Team collaboration
- Individual support
- Leadership development
- Communication skills
Additional Information
I Have obtained my Safe Work Certificate and Responsible service of alcohol Certificate. I have also completed my assist clients with medication training course through TAFE and the Esperance aged care facility. I have also completed a several Dementia training sessions, and many training modules that come through weekly to complete, from my previous and current job that help in furthering my knowledge. Currently i am looking for a full time job, with a minimum of 37 hours a week.
I believe i will be an asset to your business and hope you will consider my expression of interest. I will be looking forward to further contact.
Kind regards, Leah Walker
Timeline
FIFO housekeeping - 6 month contract
compass group
05.2025 - 11.2025
Disability Support Worker
Enable WA
01.2025 - 05.2025
Disability Service Coordinator
Blue cove group
03.2024 - 11.2024
SLES Coordinator
Realise ability
03.2023 - 01.2024
Therapy Assistant
Realise ability
06.2022 - 08.2023
Disability Support Worker
Camcan
08.2021 - 01.2024
Aged Carer & PTA
Esperance aged care facility
05.2019 - 06.2022
Customer Service Cashier
Caltex
08.2018 - 11.2019
Child Centre Team Member
Chipmunks
08.2016 - 07.2018
LEADERSHIP AND MANAGEMENT CERT 4
TAFE
HORSE CARE CERT 1 & 2 -
LEARNING CLOUD
INDIVIDUAL SUPPORT CERT 3 -
HEALTHLINK TRAINING
EVENT MANAGEMENT CERT 3 -
TAFE
YEAR 10 -
COMET BAY COLLEGE