Leah Wallis
Kurrimine Beach
Summary
Proven track record in enhancing operational efficiency and customer satisfaction, notably at Coles Supermarket. Expert in online ordering management and fostering strong customer relations. Demonstrated adaptability and a strong work ethic, significantly improving service quality and compliance with health and safety standards. Achieved seamless integration of innovative solutions in diverse roles, from front-end operations to small business management.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
17
17
years of professional experience
Work History
Online Ordering
Coles Supermarket
01.2019 - 04.2025
- Resolved technical issues with the online ordering platform quickly to minimize delays in processing new orders or updating existing ones.
- Assisted consumers with online ordering process.
- Assisted customers by walking through online ordering processes.
- Improved order accuracy by implementing an effective online ordering system that streamlined communication between customers and store.
- Troubleshot and resolved online ordering issues and concerns to promote seamless ordering process for customers.
Assistant Meat Manager
Woolworths Group
05.2019 - 02.2022
- Enhanced customer satisfaction by providing exceptional service and product recommendations.
- Assisted in maintaining store-wide cleanliness standards by ensuring the meat department was clean, organized, and free of debris or spills.
- Ensured compliance with all federal, state, and local regulations governing food handling, storage, sanitation, weights and measures requirements in the meat department operations.
- Maintained a safe and sanitary work environment by adhering to strict food safety guidelines and cleaning protocols.
Small Business Owner
Magnetic Island Bakery
06.2014 - 05.2019
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
- Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
- Promoted business via social media to generate leads and maximize brand identity.
- Enhanced company reputation by consistently delivering exceptional service quality to customers.
Front End Cashier
Coles Supermarket
02.2008 - 02.2014
- Enhanced customer satisfaction by providing efficient and friendly service during checkout.
- Maintained a well-organized and clean workstation, ensuring a positive shopping experience for customers.
- Supported stocking efforts by organizing shelves near the front end cashier area, maintaining a visually appealing presentation of merchandise.
- Handled high volumes of transactions with accuracy, contributing to overall store sales goals.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies and ensuring financial integrity.
Education
High School Diploma -
Miami High School
Gold Coast, QLDSkills
- Online Retail Fulfillment
- Health and Safety Compliance
- Operational Efficiency in Small Enterprises
- Adaptable Learner
- Sanitation procedures
- Online ordering management
- Workplace safety
- Small business operations
- Strong work ethic
- Excellent customer service
- Quick learner
- Planning and execution
Timeline
Assistant Meat Manager
Woolworths Group
05.2019 - 02.2022
Online Ordering
Coles Supermarket
01.2019 - 04.2025
Small Business Owner
Magnetic Island Bakery
06.2014 - 05.2019
Front End Cashier
Coles Supermarket
02.2008 - 02.2014
High School Diploma -
Miami High School
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