Summary
Overview
Work History
Education
Skills
Volunteer Experience
Timeline
Generic

LEAH WELLS

Bridgeman Downs,QLD

Summary

I am a detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. My goal is to seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

7
7
years of professional experience

Work History

Compliance and Administration Officer

MANACH
Current
  • Writing policies and procedures for WHS and hospitality, data entry, onboarding employees, assisting with employee contracts, creating staff handbooks, assisting with staff training, assisting with recruitment procedures, conducting interviews with candidates

QUALITY AND SAFEGUARD FEEDBACK AND COMPLAINTS COORDINATOR

ONCALL
09.2022
  • Handling participant, guardian, and community feedback and complaints, Documenting and handling complaints and feedback, Investigating and resolving issues, taking phone calls with staff and clients, Contacting Community Visitors, Incident management, Filing feedback, complaints, and incidents, Writing letters and reports, Managing multiple inboxes, Creating templates, Training staff

REPORTING AND COMPLIANCE OFFICER

ACCORD CARE
09.2022 - 01.2024
  • Receiving and handling complaints, correctly documenting and storing documents, Maintaining multiple registers (Incident, Corrective Actions and Feedback), Participating in internal and external audits, Mandatory reporting to NDIS Commission, Frequent correspondence with stakeholders, Investigating incidents

SERVICE DELIVERY ADMINISTRATOR

ABLECARE/ONCALL
11.2021 - 06.2022
  • Data entry, Behaviour tracking for participants, Staff support, Participant support, Rostering, COVID Project, Administration, Communication, Managing multiple inboxes, Collating information and documents, Training staff

JUNIOR SALES REPRESENTATIVE

LENNARD'S CHICKEN
09.2016 - 08.2019
  • Cleaning and maintaining a safe food handling environment, Customer service, Ordering of food products and merchandise, Cash handling, Customer complaints, Window displays, Food production, Daily logs

Education

Diploma of Beauty Therapy and On-Screen Media Beauty Diploma -

THE FRENCH BEAUTY ACADEMY

Bachelor of Arts - Creative And Professional Writing

Curtin University
Perth, WA

BACHELOR DEGREE OF PSYCHOLOGICAL SCIENCES AND CRIMINOLOGY -

ACAP
06.2022

Skills

  • I work well independently and with a team
  • I strive for perfection and excellence
  • I am a quick learner and I enjoy sourcing my own training and resources
  • I have excellent reading and writing skills and am proficient with Microsoft Word, PowerPoint and Excel
  • Risk Management
  • Auditing Processes
  • Reporting Requirements
  • Document Control
  • Policy and procedure modification

Volunteer Experience

St John's Community Care, 2016, 2019, Preparing food, Serving food to participants, Aiding participants in activities and raffles

Timeline

Compliance and Administration Officer

MANACH
Current

QUALITY AND SAFEGUARD FEEDBACK AND COMPLAINTS COORDINATOR

ONCALL
09.2022

REPORTING AND COMPLIANCE OFFICER

ACCORD CARE
09.2022 - 01.2024

SERVICE DELIVERY ADMINISTRATOR

ABLECARE/ONCALL
11.2021 - 06.2022

JUNIOR SALES REPRESENTATIVE

LENNARD'S CHICKEN
09.2016 - 08.2019

Diploma of Beauty Therapy and On-Screen Media Beauty Diploma -

THE FRENCH BEAUTY ACADEMY

Bachelor of Arts - Creative And Professional Writing

Curtin University

BACHELOR DEGREE OF PSYCHOLOGICAL SCIENCES AND CRIMINOLOGY -

ACAP

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