Leah Whitmore

• Efficient organisation of workflow to meet deadlines and produce results within an timely and professional manner.
• Completed computer and data entry tasks with high level of accuracy and efficiency, and attention to detail.
• Created and maintained company data and correlation files logs to track activities.
• Entered numerical data into databases with speed and accuracy using 10-key pad.
• Sorted documents and maintained organized filing process.
• Resolved discrepancies in data entry activities for accurate, completion of jobs.
• Communicated with supervisors, colleagues and stakeholders to process information quickly and resolve discrepancies.
• Preserved customer confidence and protected operations by keeping information confidential.
• Entered information into various computer systems accurately using Microsoft Office Suite to an advanced skill level - including word processing, Excel spreadsheets and email.
• Organized, sorted, and checked input data against original documents.

Relevant Skills:

• Effectively prioritised tasks and monitored workflows to ensure efficient day-to-day running of a busy veterinary practice.
• Handled customer inquiries and suggestions courteously and professionally.
• Provided primary customer support to internal and external customers.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Exhibited high energy and professionalism when dealing with clients and staff.
• Answered constant flow of customer calls with minimal wait times.
• Confirmed appointments, communicated with clients, processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
• Interacted with clients regarding animal health, questions and concerns, education on treatment protocol and general procedures.
• Corresponded with clients through email, telephone, or postal mail.
• Handled cash transactions and maintained sales and payments records accurately.
• Managed multiple tasks daily and met time-sensitive deadlines.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Maintained detailed records of animal health care and diagnostic treatments.
• Obtained patient history from owners and performed physical examinations.
• Participated in team meetings and training sessions to stay informed about product updates and changes.
• Trained and mentored junior veterinary staff.

Relevant skills as per Greater Springfield Veterinary Hospital.

Relevant Skills as per Greater Springfield Veterinary Hospital