Summary
Work History
Education
Skills
Timeline
BusinessAnalyst
Leah Wise

Leah Wise

Sunshine West,Victoria

Summary

Dedicated and results-oriented professional with extensive experience in customer care, recruitment, and novated leasing. Demonstrated success in managing high-profile client relationships, executing projects, and ensuring compliance. Skilled in cross-functional collaboration, team training, and project oversight. Passionate about delivering high-quality outcomes and fostering strong client relationships.

Work History

Customer Care Consultant

Maxxia
05.2024 - Current
  • Manage Novated Leasing accounts, ensuring compliance with Australian Taxation Office legislation
  • Resolved complex customer issues, ensuring a positive and efficient experience.
  • Provide detailed information on vehicle leasing options
  • Delivered outstanding support during peak periods, adeptly handling increased call volume without compromising service quality.
  • Collaborated with cross-functional teams to identify areas for improvement in customer service processes.

Recruitment Field Lead

Forethought Research
06.2022 - 03.2023
  • Coordinated high-profile client interviews, including for organizations like Deloitte and Optus
  • Recruited C-suite executives for strategic projects
  • Led consumer recruitment efforts for market research and product development
  • Developed training materials and process documentation for team efficiency
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.

Recruitment Field Officer

Forethought Research
02.2019 - 06.2022
  • Conducted recruitment for market research projects by contacting selected clients
  • Developed strong relationships with stakeholders, fostering trust and open lines of communication during site visits and meetings.
  • Managed multiple priorities effectively while adhering to deadlines under challenging conditions in the field.

Client Relations Manager

BMW South Yarra – Bayford Group
02.2018 - 05.2018
  • Assisted with vehicle service bookings, repair details, and transportation arrangements
  • Spearheaded initiatives aimed at enhancing overall customer experience, leading to increased loyalty among existing clientele base.

Sales and Retention Roles

Lumo Energy
05.2011 - 10.2014
  • Contacted clients to gain or retain their business through calculated demonstrations of benefits and answering client queries
  • Specialized in aiding customers with electricity and gas requirements, such as solar, billing issues, and hardship

Outbound Sales Consultant

Lumo Energy
05.2011 - 09.2012
  • Utilized persuasive communication skills to overcome objections during the sales process
  • Cross-sold and up-sold products related to electricity and gas services

Customer Service Manager

Stellar Call Centre - Australian Bureau of Statistics - Census
07.2011 - 09.2011
  • Managed delegation of tasks for a floor support team, ensuring consistency and accuracy of data collection
  • Monitored calls for quality assurance and trained agents for specialized tasks

Customer Service Representative

Stellar and Salmat Call Centres - Jetstar Airways
08.2010 - 07.2011
  • Provided product information and assisted in selecting specific sale products, upselling and cross-selling according to client offers
  • Resolved customer queries, offering technical guidance through various systems

Level 2 Banking Advisor

National Australia Bank - Term Deposits
12.2009 - 02.2010
  • Maintained and created new Term Deposit accounts, analyzing market trends for profitable returns
  • Created sales leads and referrals to internal financial products

Customer Service Representative

The Pegasus Club - My Rewards
04.2009 - 11.2009
  • Provided information and assisted with event bookings and golf club memberships
  • Maintained databases and handled basic bookkeeping tasks

Proactive Sales

UCMS - Telstra
11.2006 - 02.2008
  • Proactively sold telecommunications products, including mobile and home phone plans, to existing customers
  • Cross-sold additional services such as internet plans, security solutions, and entertainment packages

Education

Certificate II - Multimedia

Swinburne University of Technology
Melbourne, VIC
12-2000

Skills

  • Microsoft office
  • Sales expertise
  • Account management
  • Call center experience
  • Customer relationship management
  • Appointment scheduling
  • Project management
  • Upselling techniques
  • Brand representation
  • CRM software

Timeline

Customer Care Consultant

Maxxia
05.2024 - Current

Recruitment Field Lead

Forethought Research
06.2022 - 03.2023

Recruitment Field Officer

Forethought Research
02.2019 - 06.2022

Client Relations Manager

BMW South Yarra – Bayford Group
02.2018 - 05.2018

Customer Service Manager

Stellar Call Centre - Australian Bureau of Statistics - Census
07.2011 - 09.2011

Sales and Retention Roles

Lumo Energy
05.2011 - 10.2014

Outbound Sales Consultant

Lumo Energy
05.2011 - 09.2012

Customer Service Representative

Stellar and Salmat Call Centres - Jetstar Airways
08.2010 - 07.2011

Level 2 Banking Advisor

National Australia Bank - Term Deposits
12.2009 - 02.2010

Customer Service Representative

The Pegasus Club - My Rewards
04.2009 - 11.2009

Proactive Sales

UCMS - Telstra
11.2006 - 02.2008

Certificate II - Multimedia

Swinburne University of Technology

Similar Profiles

  • Jules Reid-Roe

    Jules Reid-RoeJules Reid-Roe

    Sales Consultant at MaxxiaSales Consultant at Maxxia

    View Profile
  • Ashleigh Borrelli

    Ashleigh BorrelliAshleigh Borrelli

    Settlement Co-Ordinator at MaxxiaSettlement Co-Ordinator at Maxxia

    View Profile
  • Michael Hu

    Michael HuMichael Hu

    Settlement Coordinator at MaxxiaSettlement Coordinator at Maxxia

    View Profile
Leah Wise