Leah Hill
Victor Harbor,SA
Summary
Friendly and reliable professional offering unmatched customer service and workplace focus. Quick and accurate in cash and card transactions with excellent multi-tasking aptitude.
Overview
10
10
years of professional experience
Work History
Manager
Kura Kura Surf Camp
06.2023 - 07.2024
- Lead a team of 15 and managed the daily operations of the camp resulting in an increase of 5* reviews and return guests.
- Provided exceptional customer service by addressing guest concerns promptly and effectively resolving any issues that arose during lessons or at the camp.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Trained new and existing employees to maximize team performance.
Bottle Shop Attendant
Royal Family Hotel / Sip N Save
03.2022 - 03.2023
- Handled cash transactions accurately,
- Maintained a clean and organized store environment for an enhanced shopping experience.
- Maintained compliance with local and federal regulations governing the sale of alcoholic beverages, verifying customer identification as necessary.
- Processed deliveries efficiently, verifying delivery accuracy and stocking shelves in a timely manner to minimize disruption of store operations.
Manager
Algarve Surf Camp
10.2018 - 12.2021
- Ensured smooth daily operations of the surf hostel with guest relations, kitchen and housekeeping management
- Managed a team of volunteers to assist in reception, housekeeping, daily breakfast, weekly events and creating memorable guest experiences
Lending Administration / Insurance & Service
Beyond Bank Australia
09.2014 - 05.2018
- Sold Beyond Bank Insurance policies and assisted guests with everyday banking transactions and enquiries
- Processed product / rate variance requests, interest adjustments and more
- Reviewed and prepared loan and mortgage documentation
Education
High School Diploma -
Seaford Secondary College
Seaford, SA12.2010
Skills
- Customer service
- Verbal and written communication
- Problem-solving abilities
- Attention to detail
- Computer proficiency
- Administrative support
- Time management
- Strong work ethic
- Team work
Timeline
Manager
Kura Kura Surf Camp
06.2023 - 07.2024
Bottle Shop Attendant
Royal Family Hotel / Sip N Save
03.2022 - 03.2023
Manager
Algarve Surf Camp
10.2018 - 12.2021
Lending Administration / Insurance & Service
Beyond Bank Australia
09.2014 - 05.2018
High School Diploma -
Seaford Secondary College
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