Open To Work
Falega Logo
Blacktown,NSW
Summary
Dynamic professional with a proven track record of delivering exceptional customer service across multiple channels, including in-person, email, and phone interactions. Adept at building strong relationships with customers and providing effective support within a collaborative team environment. Highly reliable and computer literate, with a strong focus on customer satisfaction and excellent communication skills. Committed to continuous learning and skill development to enhance performance and achieve organizational goals.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Customer Care Representative
LUBE Mobile
02.2025 - 07.2025
- Resolved customer inquiries through multiple communication channels, enhancing service efficiency.
- Provided product information and troubleshooting support to ensure customer satisfaction.
- Collaborated with team members to streamline processes and improve response times.
- Documented customer interactions accurately in CRM system for future reference.
- Booking and Scheduling, efficiently managing customer appointments for mobile mechanics.
- Quoting and Sales, providing accurate service quote & working towards conversion targets (upselling & cross selling)
- System Management.
- KPI Achievement, meeting set goals and targets
- Support and problem solving
- Maintained up-to-date knowledge of products and services to provide accurate assistance.
- Received positive feedback from customers for exceptional service delivery and problem resolution.
Customer Service Consultant
YOKOHAMA TYRE AUSTRALIA PTY LTD
05.2023 - 02.2024
- Administration Duties
- Dealing with customer enquiries in person by email and over phone inbound and outbound calls
- Raising Sales Orders, invoices and quotes
- Scheduling work activities and deliveries
- Verifying and Checking Invoices
- Liaison with Warehouse managers and Freight team for ETA
- Problem Solving with delivery issues and ETA timeframes
- Credits and Returns of Goods Process
- Liaison with Business Development Executives
- Transferring Enquiries to correct departments
- General Office Duties
Customer Service
PACE FARM
01.2023 - 03.2023
- Customer Service
- Processing client orders
- High volume call
- Problem solving
- Data Entry
- Assisting clients
- Emailing
- Administrative duties
- Maintaining client databases
- Updating details
- Working as a team
- Process Credit notes for stock return and damages
- Managing and updating customer accounts
- Working in a team and communicating
- Professional telephone manners
Customer Service Officer
NSW Department of Communities and Justice
04.2022 - 05.2022
- Inbound calls
- Customer Service
- General Enquire Line
- Assistance in Rent start/Bond Loan information for clients
- Maintain client accounts
- Transferring to correct departments
- Updating Customer information upon request
- Maintain privacy and confidentiality
DATACOM CONTRACT
05.2021 - 12.2021
- Inbound Call Centre
- Administrative duties, Data Entry, Answering Calls
- Transferring to correct department
- Processing, Data Checking Centrelink Customer Documents
- COVAX Line, issuing linking code, General Information about COVID eligibility of payments
- MYGOV Helpdesk, troubleshooting issues, assisting Centrelink customers to setup mygov accounts,and linking services
- GENERAL ENQUIRE LINE for Medicare and Centrelink
- Issuing Immunisation Certificate to clients upon request
- Australian Immunisation Registrar enquiries
- Census Survey Enquirers assisting customers with census forms
- Using Government Systems.
- Conducted Privacy and Confidentiality for all Centrelink and Medicare Customers.
- Assisting Team Leader in checking enquiries before team transfer to another line.
- Australian Immunisation Register Customer Assistance
Administrative Assistant
Kikivi Education
10.2017 - 06.2018
- Correctly interpret the administrative practices and requirements of the coordination unit
- Follow organisational processes to update coordination unit regarding changes to families contactdetails and care requirements
- Monitor the number of children in care with legislative limits
- Checking timesheets submitted by Educators and ensuring all information is correct before submittinginto processing team
- Maintain records in a secure and confidential manner
- Assist Educators to accurately complete timesheets online through an online portal ensuring accuracyof information and compliance to relevant regulatory standards
- Assisting educators with the correct and accurate procedures of how to accurately record informationby using standard forms to record all required information before submitting online to head office
- Set up of new Educators, families and children onto online portal
- All clerical duties on the day to day running of the business
- Temporarily lived in Samoa from 2013 - 2016
Customer Service
Lika's Bargains Retail Outlet
07.2015 - 01.2016
- Customer Service- face to face
- Greeting Clients and assisting with Retail Product information.
- Money Handling & Food Handling
- Answering Customer enquiries via phone, Email and Fax
- Ensuring Necessary Actions are undertaken when dealing with high priority enquiries
- Time Management
- Taking Phone Orders
- Ensuring client satisfaction and developing new business Opportunities
- Assisting the customer service team with complaints, enquiries, & training of new staff
- Working closely with Customer Service representatives to ensure customer satisfaction & problemsolution.
- Providing Customers with precise product information
- Tracking and liaising with warehouse regarding to client product orders
- Upselling of New Products
- Receiving checking Products/ Warehouse clearance.
Front House Supervisor (Samoa)
Legends Café Taumeasina
04.2015 - 07.2015
- Ensure Compliance with safety and health regulations
- Supervise Front house staff to maintain customer service requirements
- Managing staff rosters and Daily café operations
- Managing Payroll
- Daily Record Keeping of café sales & products
- Coordinate with Managers and Supervise staff
- Banking, Administration duties
- Café Duties cleaning washing and serving customers
- Human Resources Working with management with recruitment.
Customer Service & Solutions
Australian Taxation Office
04.2010 - 07.2011
- Researching, investigating, and analysing client cases
- Customer service inbound/outbound
- Maintaining Code of conduct policy for Australian Public Servants
- Informed Decision making
- Accurate database Management
- Knowledge and understanding of Australian Taxation Systems, Structure and policy
- Issue Replacement Cheques
- Explanation of Notice of Assessments for individual clients
- Maintaining and updating client details on ATO Systems
- Problem solving ensuring they are directed into the right taxation information - Re-issuing ofcorrespondence
- Managing correspondence updating correct client information posted to the ATO Clients files
- Registrations and cancelling Australian business numbers
- Registrations of GST, PAYGW, FTC, LCT, WET roles on Business Clients Accounts
- Assisting public and clients on E-Tax and paper lodgement of tax returns
- Providing client details of file debt, income tax and business accounts
- Problem solving and management of customer profiles
Education
Statement Of Attainment - Tourism International Travel Sales
Blacktown TAFE
01.2003
Preliminary Higher School Certificate -
Whalan Chifley College
01.2000
School Certificate - undefined
Shalvey Chifley College
01.1999
Skills
- Six years in customer service
- Team management and leadership experience
- Strong computer literacy
- Customer complaint resolution
- Detail-oriented data processing
- Experienced in inventory handling and distribution
- Strong written and verbal communication
- Critical thinking and investigative skills
- Experienced with Microsoft Office tools
- Client-centric approach
- Experienced in office management
- Client support
- Telecommunications systems knowledge
- Working with children
- Administrative support experience
- Proficient in computer applications
- Detail-oriented data entry
- Client support
- Experienced with Microsoft Office applications
Certification
- Certified Providing Great Customer Experience, Bridegestone LubeMobile - 20min duration
Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Languages
Samoa - Native
Accomplishments
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Held first-point-of-contact for all internal and external communications with executive-level officers.
- Responded to over 30 plus inbound calls, customer inquiries each day.
Personal Details
- Eligible to work in Australia: Yes
- Highest Level of Education: Secondary School (Years 7-12)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Care Representative
LUBE Mobile
02.2025 - 07.2025
Customer Service Consultant
YOKOHAMA TYRE AUSTRALIA PTY LTD
05.2023 - 02.2024
Customer Service
PACE FARM
01.2023 - 03.2023
Customer Service Officer
NSW Department of Communities and Justice
04.2022 - 05.2022
DATACOM CONTRACT
05.2021 - 12.2021
Administrative Assistant
Kikivi Education
10.2017 - 06.2018
Customer Service
Lika's Bargains Retail Outlet
07.2015 - 01.2016
Front House Supervisor (Samoa)
Legends Café Taumeasina
04.2015 - 07.2015
Customer Service & Solutions
Australian Taxation Office
04.2010 - 07.2011
School Certificate - undefined
Shalvey Chifley College
Statement Of Attainment - Tourism International Travel Sales
Blacktown TAFE
Preliminary Higher School Certificate -
Whalan Chifley College