Leah Marie Tuckwell
Floraville,Australia
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
15
15
years of professional experience
Work History
Day Roster Officer
Aurizon Bulk NSW
11.2022 - Current
- Responsible for preparing rosters, including leave rosters for the NSW Bulk Depots efficiently and most economical in line with rostering principles.
- Create crew plans for the Bulk NSW unit, including Grain & Containerised freight ensuring fatigue and shift counts are managed.
- Undertake rostering projects as required.
- Coordinate assessments and training requirements in consultation with Training Department.
Contract & Project Administrator & HSEQ Coordinator
Nepean Longwall
06.2019 - 11.2022
- Support Project Managers in the production and preparation of project documentation and the administration of contracts
- Project quotations to bill off materials, ordering in line with Scope of works
- Manage purchasing and material requisitions including holding suppliers to expected delivery dates
- Manage databases associated with these contracts
- Onboarding & inductions of NEW employees, coordinating and loading documents into a safety system, maintain employee data, administration of performance reviews & distribution of contracts
- Communication with staff and recruitment company
- Coordinate and manage daily work tasks associated with all projects.
Scheduler
HWNS Newcastle
11.2018 - 06.2019
- Scheduling of support staff Australia wide, updating of roster system, communication with case managers and staff
- Building rosters, backfill of annual leave and sick leave.
Customer Service Officer (Casual)
Svitzer, Newcastle
09.2018 - 11.2018
- Scheduling of Tug crews to ships in Port Kembla, Newcastle & Sydney Harbor, communicating with crews and managers, booking crews to ships arrival and departures, diary management customer correspondence.
Customer Services Officer / Coordinator
Aurizon
10.2016 - 12.2017
- Daily reporting of Engine room reports, Brio, Customer spreadsheets and email submittal for verification, updating and completing forecasts using the HVCCC cargo assembly plan (cap) Coordinate and facilitate load point capability statements for customers, review and distribute monthly customer reports & internal finance teams and account managers
- Exposure to weekly forums with HVCCC and regular customer meetings
- Exposure to communications to customers using salesforce, exact target & access to the market cloud
- Scheduling of ad hoc activities, analysis, and reporting, proactively supports managers and team members with all other aspects of the customer service role.
Crewing Specialist
Aurizon
04.2014 - 10.2016
- Responsibilities included daily scheduling of crew to plan for train operational routes, updating RMSR reflecting changes to the master roster including annual & personal leave
- Advising crew of changes for barracks and local shifts, communication with managers and supervisors, booking accommodation, liaising with the live run
- Grain planning and allocation, Resource Optimization, Scheduling of ad hoc activities including training and medicals, fatigue monitoring, master roster development, analysis and reporting, verbal reasoning.
Business Support Officer
O'Donnell Griffin, Newcastle
02.2009 - 03.2014
- Exceptional customer service and answering general enquiries, payroll and timesheet entry for three business units within the branch, liaison with staff, worksite and management, the interpretation of EBA’s, accounts payable and receivable, data entry, invoicing for customers daily, raising purchase orders in Pronto, the coordination of company functions and events, maintaining training and staff databases, organization of staff uniforms and equipment for site and office, the signing and coordination of new apprentices, organizing and booking pre-employment medical exams, booking drug and alcohol testing, the coordination of various site inductions, the booking and coordination of staff training, organization of travel and accommodation, assisting managers in all aspects of administration and the participation and completion of the company development program.
Skills
- High level of ability to build strong customer relationships
- Flexible, reliable dependable hard worker
- Excellent communication and collaborative skills
- Independent and self-motivated with a willingness to learn
- Strategic Planning
- Innovation and Creativity
- Report Writing
- Work Coordination
- Analytical Thinking
- Process Improvement
- Project Planning
- Logistics Coordination
Software Systems
- Train Link
- RMSR rostering system
- MRS rostering System
- EMPLIVE roster System HVCC Portal
- SPT
- Ships booking system
- Microsoft office suite
- Pronto
- Chris 21
- Quadrem
References
Jeremy Russell - Regional Operations Leader
PHONE : 04199 11307
Ashleigh Casey - Bulk NSW Resourcing Leader
PHONE : 04175 02211
Timeline
Day Roster Officer
Aurizon Bulk NSW
11.2022 - Current
Contract & Project Administrator & HSEQ Coordinator
Nepean Longwall
06.2019 - 11.2022
Scheduler
HWNS Newcastle
11.2018 - 06.2019
Customer Service Officer (Casual)
Svitzer, Newcastle
09.2018 - 11.2018
Customer Services Officer / Coordinator
Aurizon
10.2016 - 12.2017
Crewing Specialist
Aurizon
04.2014 - 10.2016
Business Support Officer
O'Donnell Griffin, Newcastle
02.2009 - 03.2014
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