Leah Ruth Plamio

Higher Education Loan Program (HELP) Team

Student and Provider Integrity Branch, Higher Education Division

• Contributed to the development and implementation of effective risk management strategies to ensure the achievement of program objectives within the Higher Education Loan Program (HELP).
• Collected, organized, and entered data into the program’s database system, ensuring accuracy and reliability of information.
• Assessed program performance by evaluating results against established benchmarks, identifying areas for improvement, and executing corrective action plans.
• Conducted thorough reviews of HELP applications, ensuring compliance with regulatory standards by consistently adhering to policies and procedures across all stages of the process.
• Led efforts to improve processes, enhancing operational efficiency by streamlining workflows and introducing new management strategies for better program delivery and oversight.

• Ensured smooth communication between internal stakeholders and external clients, resulting in seamless processing of registrations.
• Recognized for exceptional attention to detail while reviewing and validating registration data, ensuring a high level of accuracy for all processed applications.
• Enhanced client satisfaction by providing excellent customer service during the registration process.
• Coordinated with other respective departments to resolve any discrepancies or issues arising during the NDIS Quality and Safeguards Commission registration process.
• Accomplished timely completion of assigned tasks in the Provider Registration Team while adhering to strict deadlines and quality standards.
• Managed multiple priorities effectively, maintaining accurate records throughout high-volume period

• Oversee the full application process within the National Redress Scheme, ensuring timely and accurate progression of all triaged applications
• Focus on driving operational efficiency while maintaining strict adherence to legal, regulatory, and administrative protocols
• Validate and process applicant submissions, ensuring full compliance with relevant legislation and policies
• Provide comprehensive support to National Redress Scheme stakeholders, prioritizing a trauma-informed approach to all interactions
• Manage end-to-end application processes with a focus on efficiency, quality, and stakeholder satisfaction
• Ensure accuracy and quality in all communications, including Section 24 RFI Letters, while maintaining a high standard of professionalism
• Apply strong emotional intelligence to navigate potentially stressful situations, fostering a supportive environment for all stakeholders

• Conduct compliance reviews, including data analysis and assessing program compliance
• Assist in administrative tasks for compliance surveys and reviews with precision
• Contribute to compliance plans to mitigate program risks proactively
• Prepare accurate and timely reports following APS reporting standards
• Conducted thorough risk assessments for identifying potential compliance vulnerabilities

• Reviewed and audited participant and provider data for compliance with legislation and policies, ensuring accuracy and adherence
• Conducted complex assessments to identify and resolve non-compliance issues, providing corrective guidance and actions for non-compliance risks where necessary
• Collaborated with stakeholders and represented the Agency professionally in compliance-related matters through outbound and inbound calls, as well as mail correspondence
• Analyzed policies and legislation to make informed decisions and ensure consistent regulatory compliance

• Led overall performance across all stores, driving sales growth and operational excellence
• Set and achieved sales targets, ensuring compliance with company policies, managing budgets effectively, and providing strong leadership to Store Managers
• Managed multiple stores and large teams, ensuring consistency and success across all ACT locations
• Conducted regular performance reviews, offering constructive feedback and development opportunities to enhance staff growth
• Fostered a collaborative and high-performance environment by promoting team engagement and mutual success
• Implemented strategies to improve store efficiency, customer satisfaction, and team cohesion across all locations

• Responsible for the daily operations and performance of Valleygirl South Point store
• I managed a team of at least 6 members, oversaw inventory, maintained store cleanliness and appearance, achieved sales targets, and handled customer service and employee management
• Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
• Rotated merchandise and displays to feature new products and promotions.

• Worked under the supervision of the Store Manager or Multi-Site Store Manager
• My responsibilities include assisting in various aspects of store operations, such as staff management, inventory control, and customer service
• I frequently stepped in to handle managerial duties in the absence of the Store Manager
• Recruited, trained, and managed staff at multiple locations, prioritizing company policy compliance
• Ensured seamless and customer-focused store operations
• Consistently surpassed daily and weekly budget targets, showcasing financial expertise