Lean Kyle Nael
Summary
Restaurant professional with history of delivering exceptional customer service and maintaining operational efficiency. Known for collaborative teamwork and flexibility in dynamic settings. Dependable with skills in problem-solving and effective communication, ensuring smooth operations and positive guest interactions.
Overview
6
6
years of professional experience
Work History
Restaurant Staff
City Extra 24 Hour Restaurant
03.2023 - Current
- Assisted customers and provided excellent customer service and experience. In charge of maintaining the neatness of the premises as well as taking customer payments and takeaway orders by being in charge of the cashier
- In charge of making and preparing drink orders for customers. Having the knowledge on how to make various types of coffees, cocktails and other beverages.
- Took food and drink orders in a fast-paced restaurant located in Sydney’s famous landmark (Opera House) in Circular Quay
- Occasionally in charge of bag storage for customers. Taking down information, giving out tickets and accepting payments for bag storage bookings and walk in bag storage.
Legendary VA's
05.2022 - 01.2023
- Company Overview: Amazon Online Arbitrage Virtual Assistant
- Generated reports on Excel to determine product information (price, ROI, profit, margin).
- Collaborated with online arbitrage sellers and provided products to sell for profit within the minimum standards.
- Developed strategic ideas to find products to sell for client/sellers.
- Lead training team to victory as a leader on a competition exercise among 3 different groups of trainees.
Freelancer
10.2020 - 12.2021
- Company Overview: Guitar Luthier
- Analyzed financial statements, business reports, and successfully operated a small side hustle business while attending lectures and finishing a college course.
- Developed financial management/ planning skills, in regards to the calculation of product cost, investments, and profits. Had a minimum of 40% profit margin on all products sold
- Developed marketing strategies in order to attain more customers, and developed customer service skills by providing relevant information to potential customers and consideration for the requests and questions by clients.
Sales Representative/Associate
Sun Tong Seng
10.2019 - 11.2019
- Responsible for providing good customer service and assisting customers with their needs and inquiries about specific products
- Developed the ability to work in a team, work under pressure, and developed skills in customer service.
- Responsible for handling orders, stocking inventory, sales representative, and maintaining the cleanliness of the premises at all times.
Education
Bachelor of Business - Management and Finance
King's Own Institute
Sydney, NSW01.2025
Skills
- Microsoft Office (Excel, PowerPoint) Sales Customer Relationship Management (CRM), Painting, Spray Painting, Wood-working
- Strong teamwork
- Customer service focus
- Reliability and punctuality
- Cleanliness and hygiene
- Cash handling proficiency
- Beverage making
- Salesmanship
- Exceptional customer service
Hobbies and Interests
Podcasts, Music Production/Performance, Basketball, Combat Sports, Working Out
Communication
Able to communicate efficiently in different situations including high stress environment in different places. Won job training exercise, leading a group of trainees to victory by being an efficient communicator among teammates.
Sales
Managed to successfully run a small business independently and sell to direct to consumers with a product that only has a small market. Possesses negotiation and persuasion tactics and a perspicacious sales man, that has the ability to put himself in the shoes of the customer, making the consumer thought process more understandable and ultimately help with sale tactics.
Time Management
Highly organized with the ability to manage day to day tasks. Ran a small business while attending college lectures simultaneously.
Languages
English
Native or Bilingual
Chinese
Limited Working
Interests
- Music
- Graphic Design
- Gym Workouts
- Team Sports
- Martial Arts
Timeline
Restaurant Staff
City Extra 24 Hour Restaurant
03.2023 - Current
Legendary VA's
05.2022 - 01.2023
Freelancer
10.2020 - 12.2021
Sales Representative/Associate
Sun Tong Seng
10.2019 - 11.2019
Bachelor of Business - Management and Finance
King's Own Institute
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