Leana Barnard
Narangba
Summary
Experienced HR, office, and administrative management professional seeking a rewarding environment to utilize expertise in driving personnel development and delivering exceptional customer service. Strong background in managing office operations and fostering team collaboration. Proven skills in recruitment, employee relations, and performance management, ensuring seamless HR processes and effective problem-solving. Known for adaptability in dynamic environments, consistently taking a results-driven approach that supports organizational goals.
Overview
22
22
years of professional experience
Work History
HR & Office Manager
Totalspan Morayfield& Strathpine
05.2023 - Current
- Provided excellent customer service to both internal and external stakeholders by addressing inquiries and resolving issues in a timely manner.
- Improved marketing to attract new customers and promote business.
- Maximised performance by monitoring daily activities and mentoring team members.
- Controlled costs to keep the business operating within budget and increase profits.
- Managed employee records, ensuring data accuracy and confidentiality at all times.
- Managed payroll processing, ensuring accurate and timely payments to employees.
Human Resources Officer
Sisters of Mercy Brisbane Congregation
07.2022 - 05.2023
- Maintained accurate personnel records, ensuring privacy standards were met in accordance with relevant regulations.
- Coordinated new hire onboarding, completing background checks and reference checks to complete screenings.
- Managed employee benefits programs, ensuring timely enrollment and accurate recordkeeping.
- Supervised job interviews and conducted exit surveys to verify compliance with HR best practices.
- Advised department managers on best practices in regard to labor relations, conflict resolution, and disciplinary actions.
- Developed and implemented comprehensive human resources policies and procedures in compliance with applicable federal and state laws.
- Ensured compliance with labor laws and regulations through diligent review of company practices and policies.
- Facilitated employee relations, benefits administration and performance management initiatives to support workforce needs.
- Coordinated onboarding processes for new hires, integrating them seamlessly into the workplace environment.
HR and Office Manager
J Barnard Construction
06.2014 - 02.2022
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
- Improved team morale and cohesion with regular team-building activities and open communication channels.
- Developed and enforced office policies that aligned with company values and regulatory requirements, maintaining compliance.
- Enhanced office operational efficiency by streamlining filing systems, resulting in easier access to critical documents.
- Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
- Resolved office disputes swiftly and equitably, maintaining harmonious workplace.
Group HR Manager
Donald Brown Group of Companies
06.2010 - 06.2014
- Enhanced employee engagement by implementing innovative HR programs and initiatives.
- Managed benefits administration, optimising offerings to attract top talent while controlling costs.
- Coached managers on handling difficult employee situations or disputes professionally while adhering to company policies.
- Championed diversity and inclusion efforts, creating an inclusive environment where all employees can thrive professionally.
- Served as an internal consultant on human resources matters, providing guidance to managers on best practices and policy interpretation.
- Ensured compliance with labour laws and regulations through diligent monitoring of policies and procedures.
- Promoted a positive work culture by fostering open communication and collaboration among team members.
- Evaluated performance management systems for continuous improvement opportunities, leading to a more effective feedback process for employees.
- Streamlined HR processes for increased efficiency and effectiveness within the department.
- Established strong relationships with external partners, including recruitment agencies, to source qualified candidates efficiently.
- Maintained accurate employee records, ensuring data privacy compliance in line with local legislation requirements.
- Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
- Processed employee claims involving performance issues and harassment.
- Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
- Identified and implemented appropriate strategies to increase employee satisfaction and retention.
- Instructed senior leaders on appropriate employee corrective steps.
- Facilitated successful policy implementation and enforcement to maintain legal and operational compliance.
- Recruited top talent to maximise profitability.
Human Resources Generalist
TRW Occupant Restraints SA Inc
11.2007 - 05.2010
- Maintained up-to-date records of employee information in HRIS system ensuring accurate reporting and data-driven decisionmaking.
- Provided guidance to managers and employees on talent management, payroll and benefits.
- Served as a liaison between employees and management, addressing concerns or questions to promote open communication and maintain trust.
- Conducted confidential investigations of discrimination, harassment and workplace violence.
- Managed and processed fortnightly payroll to complete and upload pay data and worked with managers to support proper wage and hour compliance.
- Understood, interpreted and mediated human resources inquiries to support administration of human resources policies, procedures and programs.
- Coached managers through employee engagement, documentation, discipline and performance improvement plans.
- Facilitated conflict resolution among employees, leading to improved workplace relationships and enhanced team collaboration.
- Developed and built internal and external relationships with project teams, department managers and consultant teams to improve delivery of HR services.
- Managed talent acquisition process, resulting in improved candidate quality and faster time-to-fill ratios.
- Developed and implemented onboarding and orientation programs for new employees.
Team Leader / Supervisor
Telkom SA Ltd
08.2003 - 10.2007
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
Education
Bachelor of Commerce - Human Resource Management
University of Pretoria
ZABachelor of Commerce (Hons) - Human Resource Management
University of Pretoria
ZAMaster of Commerce - Human Resource Management
University of Pretoria
ZASkills
- Business & Office Management
- Human resources (HR) management
- People and Culture
- Employee relations
- Performance management
- Accounts Receivable and Payable
- Project Administration
- Recruitment strategies
- Effective communication
- Strategic planning
- Organisational
- Creative problem solving
- Coaching
- Payroll Administration
- Customer service and liaison
- HR policies development
- Onboarding processes
- Payroll management
- HR software proficiency
- Time management
- Customer engagement
- Office administration
- Staff management
- Adaptability and flexibility
- Verbal and written communication
- Microsoft office
- Teamwork and collaboration
Websites
Qualifications And Certificates
University of Pretoria, South Africa, B. Com Human Resource Management, B. Com (Hons) Human Resource Management, M. Com Human Resource Management
Demonstrated Abilities
- Strong business acumen with an excellent understanding of effective systems and processes
- Proven ability to work within the scope of practice to meet organisational objectives, promote efficiency and deliver operational excellence
- Good written and verbal communicator with superior interpersonal, negotiation and liaison skills
- Able to relate to a wide range of people from various cultural, professional and technical sectors
- Solid analytical aptitude with advanced organisational, problem-solving and time-management skills
- Safety conscious with strict adherence to health and safety regulations and guidelines
- Able to work well under pressure and meet strict deadlines in a fast-paced environment
- Displaying a high level of professionalism and confidentiality, with meticulous attention to detail
Specialist Skills
- Business & Office Management
- Human resources (HR) management
- People and Culture
- Employee relations
- Performance management
- Accounts Receivable and Payable
- Project Administration
- Recruitment & Onboarding
- Effective communication
- Strategic planning
- Organisational
- Creative problem solving
- Coaching
- Payroll Administration
- Customer service and liaison
Timeline
HR & Office Manager
Totalspan Morayfield& Strathpine
05.2023 - Current
Human Resources Officer
Sisters of Mercy Brisbane Congregation
07.2022 - 05.2023
HR and Office Manager
J Barnard Construction
06.2014 - 02.2022
Group HR Manager
Donald Brown Group of Companies
06.2010 - 06.2014
Human Resources Generalist
TRW Occupant Restraints SA Inc
11.2007 - 05.2010
Team Leader / Supervisor
Telkom SA Ltd
08.2003 - 10.2007
Bachelor of Commerce - Human Resource Management
University of Pretoria
Bachelor of Commerce (Hons) - Human Resource Management
University of Pretoria
Master of Commerce - Human Resource Management
University of Pretoria
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