Leana Ru

• Completed routine maintenance on truck to keep in working order.
• Provided reliable transportation of goods over long distances by maintaining a clean driving record and adhering to company guidelines for rest breaks, hours of service, or other relevant factors within the industry.
• Coordinated effectively with shippers, receivers, brokers, or other relevant stakeholders to ensure smooth logistics handling during each trip.
• Established strong relationships with clients by delivering exceptional service consistently throughout each interaction.
• Demonstrated commitment to safety regulations by consistently updating knowledge on changes in legislation, policies, or guidelines affecting trucking operations.
• Increased on-time deliveries by implementing efficient route planning and time management strategies.
• Assisted with loading and unloading of cargo when necessary, using proper equipment and techniques to maintain safety standards at all times.
• Relief Dispatch Supervisor oversee and coordinate the operations of a team of 8 drivers. Ensuring smooth and efficient communication ensuring freight is loaded onto vehicles for transportation.
• General administration with timesheets, managing incoming calls / emails from both internal and eternal clients professionally and promptly.
• Trained new staff on job duties, company policies, and safety procedures.
• Generated reports to track deliveries and maintain proper records and documentation.
• Driven Manual Transmission and Roadranger gear box

Retention Residential, Small Business and Medium Enterprise

• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Handled high volume of inbound calls per shift to offer callers product and service information and to offer any solutions based on their circumstances.
• Level 1-3 Helpdesk assistance to assist with new connections of products and services, faults. Utilized basic troubleshooting techniques to diagnose and resolve customer inquiries.
• Made outbound follow-ups to potential and existing customers by telephone and email. Followed-up on leads produced by outbound marketing campaigns based on established criteria.
• Contacted customers after sales process to drive ongoing customer satisfaction and resolve issues and complaints.
• Retail frontline face-to-face interaction and meeting with clients internally and externally
• Streamlined contract renewal processes to enhance customer retention rates.
• Worked cross-functionally with other departments at no notice to assist with pandemic issues countrywide.
• Adhered to strict confidentiality guidelines, protecting customer privacy and sensitive data at all times.
• Participated in ongoing training programs to continuously refine sales techniques and improve performance metrics.
• Implemented innovative strategies to drive sustainable growth and maintain a competitive edge in the market.
• Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
• Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.