Leandri Naudé
Canning Vale
Summary
I have seven years of experience as Customer Service Manager and General Shop Manager. I have hands on experience working with customers and handing complaints and enquires, developing works rosters, ordering and maintaining stock levels, approving timesheets and managing general finances.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Chain of Operations Trainee
Sadleirs Logistics
01.2024 - 08.2024
- Accountabilities and Responsibilities include, but not limited to the following key concepts:
- Customer Liaison
- Assisting with customer enquires
- Responding to customer emails in a professional manner
- Data Entry
- Entering customer consignments
- Updating customers on freight movement
- Assisting other departments such as our fleet coordinators as well as our outward loading team
- Completing my units and assessment in a timely manner
- Assisting with scanning paperwork
- Assisting with invoices
Café Manager
Sammy Wyborn Aboriginal Art Café
03.2023 - 12.2023
- Maintain customer relationships, resolve issues, and strive to create a popular and reputable local cafe
- Accountabilities and Responsibilities include, but not limited to the following key concepts:
- Ordering and maintaining stock
- Managing day-to-day operations of the cafe
- Hiring and onboarding new wait staff and baristas
- Training employees on drinks preparation and proper use of coffee equipment
- Organising Rosters
- Approving Timesheets
- Overseeing Staff
- Maintaining social media platforms
- Track finances
- Responding to emails and phone calls
Customer Service Clerk and Online Order Dept Lead
Woolworths
10.2016 - 03.2023
- Accountabilities and Responsibilities include, but not limited to the following key concepts:
- Assisting Customers with transactions
- Improve customer service experience, create engaged customers and facilitate organic growth
- Handing customer complaints and enquires
- Take ownership of customers issues and follow problems through to resolution
- Develop service procedures, policies and standards for the Online Order Desk
- Keep accurate records and document customer service actions and discussions
- Maintain an orderly workflow according to priorities
- Organising Rosters
- Delegating Task
- Handing complaints and enquires
- Maintaining a clean work environment
Education
High School Diploma -
Joseph Banks Secondary College
Perth 11-2019
Certificate II - Heavy Engineering Fabrications
North Metropolitan TAFE
Perth, WA11-2019
Skills
- Operational efficiency
- Workflow optimization
- Planning and coordination
- Process documentation
- Data entry
- Critical thinking
- Computer proficiency
- Professional telephone demeanour
- Dispute resolution
- Teamwork and collaboration
- Customer service
- Time management
Certification
2019 Manual Drivers License
2022 Forklift Ticket
2025 RSA
2025 Main Roads WA Basic Worksite Traffic Management & Traffic Controller (BWTM & TC) accreditation.
Timeline
Chain of Operations Trainee
Sadleirs Logistics
01.2024 - 08.2024
Café Manager
Sammy Wyborn Aboriginal Art Café
03.2023 - 12.2023
Customer Service Clerk and Online Order Dept Lead
Woolworths
10.2016 - 03.2023
High School Diploma -
Joseph Banks Secondary College
Certificate II - Heavy Engineering Fabrications
North Metropolitan TAFE
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