LEANNA TAYLOR
QLD
Summary
Experienced professional with 5+ years in customer service, hospitality business, and IT. Collaborates cross-functionally to establish consensus, track benchmark achievement, and resolve issues. Excels in people-centric industries, leveraging expertise to enhance operational efficiency and customer satisfaction.
Overview
11
11
years of professional experience
Work History
Assistant (Photography/Film)
01.2022 - Current
Social Media Specialist
With You With Me
01.2021 - 01.2023
- Developed and executed social media campaigns to enhance CEO Tom Moore's online presence
- Worked remotely to support global expansion into the Canadian and UK markets, collaborating with system 6 team members
- Created and managed content strategies, increasing engagement across various social media platforms and forums: Quora, Stack Overflow, Medium, LinkedIn
Events Assistant/Promotions
Solitude & Co.
01.2019 - 01.2022
Junior Sales/Marketing Assistant
Wright's Flooring
01.2019 - 01.2020
- Assisted customers in selecting merchandise, providing product recommendations, and completing purchases
- Conducted client meetings to expand sales opportunities and ensure customer satisfaction
- Supported marketing initiatives to promote new products and drive sales
Personal Assistant
ACE Warehouse
01.2016 - 01.2019
- Provided administrative support, including answering calls, managing mail, and scheduling appointments
- Assisted management by managing errands, scheduling, and transportation logistics to improve efficiency
- Maintained positive client relationships, promoting satisfaction and repeat business
Retail Assistant
Connor Menswear
01.2014 - 12.2014
- Ensured the store met performance goals through accurate reporting and monitoring of KPIs
- Delivered excellent customer service by answering product inquiries and promoting merchandise
- Managed daily store operations, including opening/closing, handling transactions, and tracking weekly KPIs
Education
Cert. II -
IT Fundamentals - undefined
AI for Everyone - Online
Skills
- Administrative Support
- File and record keeping
- Report generation
- Decision-making
- Travel arrangements
- Product and service sales
- Quality Assurance
- Verbal and written communication
- Customer Relationship Management
- Proficient in Group Dynamics
- Collaborative Project Coordination
- Project management
- Effective Presentation Skills
- Social Media Strategy Creation
- Content Creation Expertise
- Brand Positioning Expertise
- Digital Marketing Development
- Customer-Focused Sales
- Product Merchandising Expertise
- Performance Metrics
- Event Coordination
- Coordination
- Clerical Support Services
- Independent Writing Projects
- Proficient in MS Office
- Email Management
- Social Media Engagement Optimization
- Data Analysis with Google Analytics
- Visual Content Creation
- Foundational Knowledge in AI
- Technology Solutions
Affiliations
- Neighbourhood Watch (SA Police), Supporter/Member
- Professionals Association, Associate Member
- Australian Association of Social Marketing, Associate Member
Professional Development
- Cert. II in Business
- Excel Training
- IT Fundamentals
- WithYouWithMe
- AI for Everyone - Coursera (Online)
Hobbies and Interests
- Writing
- Reading
- Creative Industries
- Technology
- Media Arts
Timeline
Assistant (Photography/Film) -
01.2022 - Current
Social Media Specialist - With You With Me
01.2021 - 01.2023
Events Assistant/Promotions - Solitude & Co.
01.2019 - 01.2022
Junior Sales/Marketing Assistant - Wright's Flooring
01.2019 - 01.2020
Personal Assistant - ACE Warehouse
01.2016 - 01.2019
Retail Assistant - Connor Menswear
01.2014 - 12.2014
WithYouWithMe - IT Fundamentals,
Coursera - AI for Everyone, Online
Business - Cert. II,
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