Summary
Overview
Work History
Skills
Certification
Timeline
Generic

Leanne Allen

Emerald,QLD

Summary

Customer-oriented team member with strong background in customer relations and administrative support. Seamlessly provides check-in and check-out processes and assists guests in friendly, courteous manner. Committed to leaving great, lasting impression.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Motel Receptionist Manager

Maraboon Motor Inn
01.2022 - Current
  • Enhanced guest satisfaction by providing efficient check-in and check-out services.
  • Monitored hotel's budget and financial records.
  • Coordinated with maintenance staff to address any reported issues or repairs in a timely manner.
  • Assisted guests with inquiries and addressed any concerns, resulting in positive reviews and feedback.
  • Processed payments accurately and securely for both cash and credit transactions during checkouts.
  • Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
  • Contributed to an organized work environment by maintaining up-to-date files on reservations, guest details, and room statuses.
  • Liaised with housekeeping staff to verify service and maintenance of hotel standards.
  • Provided exceptional hospitality service through active listening skills to understand individual needs better.
  • Managed phone lines effectively, handling reservations, cancellations, and general inquiries professionally.

Supervisor - Catering

Mothers Pantry
12.2019 - 01.2022
  • Planned and executed promotions and special events in close collaboration with management.
  • Hired and trained both permanent and temporary staff members.
  • Developed successful marketing strategies that increased brand visibility, leading to a surge in new clients seeking our catering services.
  • Ensured compliance with health department regulations, maintaining a clean, safe working environment for all staff members.
  • Planned routine upkeep of kitchen equipment and facilities for safe and efficient operations.
  • Scheduled and rotated staff for adequate coverage and fair distribution of workload.
  • Controlled food costs and managed inventory.
  • Monitored food preparation, production, and plating for quality control.
  • Maximized team productivity by expertly delegating tasks to kitchen staff.
  • Directed food preparation and cooking activities to meet health and safety standards.
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.

Motel Receptionist

Centrepoint Motel
01.2015 - 01.2019
  • Promoted hotel amenities and local attractions to maximize guest satisfaction during their stay.
  • Enhanced guest satisfaction by providing efficient check-in and check-out services.
  • Ensured compliance with motel policies by verifying identification documents while checking in guests.
  • Maintained accurate records of guest information, payment transactions, and room assignments to ensure smooth operations.
  • Coordinated with vendors for repair and maintenance of hotel.
  • Handled confidential guest information responsibly, ensuring privacy standards were upheld at all times.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Liaised with housekeeping staff to verify service and maintenance of hotel standards.
  • Contributed to an organized work environment by maintaining up-to-date files on reservations, guest details, and room statuses.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Trained new staff members in customer service techniques and hotel operations.
  • Resolved problems, improved operations and provided exceptional service.
  • Excellent communication skills, both verbal and written.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.

Skills

  • Payment Processing
  • Business Development
  • Reservation Management
  • Problem-Solving
  • Front Office Management
  • Tourism Knowledge
  • Data Gathering
  • Computer Skills
  • Revenue management
  • Guest Relations
  • Coaching and Mentoring
  • Guest Reception
  • Word Processing
  • POS Systems
  • Administrative Skills
  • Payment Collection
  • Front Desk Management
  • Regulatory Compliance
  • Invoicing and Billing
  • Professional Appearance
  • Basic accounting
  • Complaint Handling
  • Microsoft Office
  • Good Telephone Etiquette

Certification

Responsible service of alcohol

White card

Drivers licence

Safe food handling


Timeline

Motel Receptionist Manager

Maraboon Motor Inn
01.2022 - Current

Supervisor - Catering

Mothers Pantry
12.2019 - 01.2022

Motel Receptionist

Centrepoint Motel
01.2015 - 01.2019

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Leanne Allen