Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Leanne Atherley

Brisbane,QLD

Summary

Responsive team leader with strong retail background combined with motivational and encouraging style. Talented trainer, problem-solver and planner takes on routine and complex job functions to promote business success. Well-organized and proactive retail professional with good communication skills and positive attitude. Detailed Retail Store Manager striving to maintain high standard of customer service and morale. Expertise in scheduling, marketing in-store promotions and merchandising. Talented at resolving personnel conflicts and addressing customer issues. Attentive leader experienced in guiding and motivating top-quality talent. Well-versed in assessing sales performance and managing staff performance against challenging expectations. Committed to consistently fostering superior customer service standards and communicating with tact and diplomacy. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

32
32
years of professional experience

Work History

Retail Manager

Woolworths Ltd
Brisbane , Qld
02.2003 - Current
  • Managed daily operations of the store, including opening and closing procedures.
  • Supervised staff to ensure customer satisfaction and proper performance of duties.
  • Developed strategies for increasing sales and improving customer service.
  • Implemented new policies and procedures to improve efficiency.
  • Analyzed financial data to identify areas of improvement for profitability.
  • Hired, trained, mentored, and evaluated staff members on a regular basis.
  • Conducted inventory management activities such as receiving shipments and maintaining stock levels.
  • Resolved customer complaints in an efficient manner while ensuring customer satisfaction.
  • Organized promotional events to increase brand awareness and drive sales growth.
  • Created weekly schedules for store employees according to labor laws and budget constraints.
  • Maintained cleanliness standards throughout the store by delegating tasks to staff members.
  • Monitored store security systems to protect against theft or vandalism.
  • Reviewed sales figures regularly to determine staffing needs during peak times.
  • Attended trade shows, conferences, and other industry events to stay current with trends.
  • Oversaw all aspects of merchandising within the store including product placement and display design.
  • Ensured compliance with safety regulations in accordance with company policy.
  • Performed regular price checks on competitor stores in order to remain competitive.
  • Monitored inventory, cash and payroll processes to keep location running smoothly.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Staged merchandise and stocked sales floor to stimulate impulse sales.
  • Managed visual merchandising, maintaining standards and elevating customer experience.
  • Improved profitability by executing daily, weekly and monthly floor plan changes.
  • Oversaw retail operations to ensure all stations were operating efficiently and maintaining customer service standards.
  • Mentored employees in management of complicated sales, complex issues and difficult customers.
  • Coached, managed and developed teams to provide exceptional service and achieve sales goals.
  • Maintained store staff by recruiting, orienting and training employees.
  • Connected with customers to provide assistance and collect feedback to optimize operations.
  • Organized and updated schedules to optimize coverage for expected customer demands.
  • Managed special store projects to improve store-wide processes and operations.
  • Met or exceeded fiscal sales goals, maximizing operating budgets.
  • Effectively managed inventory controls and re-orders within budget guidelines.
  • Led employee performance evaluations and rewarded top performers to retain quality personnel.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Delegated work to staff, setting priorities and goals.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
  • Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.

Security Officer

Initial Security Ltd
Manchester , England
06.2000 - 12.2002
  • Checked for safety hazards and took corrective action when necessary.
  • Monitored surveillance cameras and responded to suspicious activity.
  • Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
  • Investigated all reported incidents of theft or vandalism on premises.
  • Enforced access control measures in accordance with established procedures.
  • Responded to alarms and conducted investigations as required.
  • Confirmed visitor identification prior to granting entry into the building.
  • Assisted in the development and implementation of security policies and procedures.
  • Maintained accurate logs of all security related activities.
  • Provided escorts for visitors as needed throughout the facility.
  • Performed first aid and CPR when necessary during emergency situations.
  • Participated in training sessions to stay up-to-date on current security trends and best practices.
  • Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
  • Investigated any suspicious persons or vehicles on premises and contacted appropriate authorities if necessary.
  • Prepared detailed reports regarding daily activities, unusual occurrences, maintenance issues.
  • Assisted with crowd control during large events held at the facility.
  • Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
  • Operated communication systems between officers stationed throughout the facility.
  • Addressed problems quickly and reported clear information while working under minimal supervision.
  • Guarded restricted areas to prevent unauthorized entry.
  • Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.
  • Monitored premises and recorded activity in daily officer reports.
  • Secured personnel and premises by inspecting buildings and patrolling property.
  • Verified photo IDs and tickets to allow guests passage.
  • Completed incident reports to record security or loss prevention incidents.
  • Documented security-related situations and submitted in-depth reports to superiors.
  • Checked footage and live feeds from surveillance cameras for trespassers and criminal activity.
  • Observed patrons and customers to quickly address security situations.
  • Screened visitors and employees for weapons and contraband with hand wands and metal detectors.
  • Enforced security regulations and escorted non-compliant individuals to private areas for processing.
  • Warned persons of rule infractions or violations and evicted violators from premises.
  • Surveyed property to prevent and identify vandalism or disarmed alarm systems.
  • Searched individuals and baggage for weapons and other prohibited items.
  • Sounded alarms and called police or fire department in cases of fire or presence of unauthorized persons.
  • Warned violators of rule infractions and expelled people continuously engaging in suspicious or criminal acts.
  • Surveyed multiple CCTV feeds to closely monitor important areas on grounds.
  • Monitored access control systems and key code records for suspicious activities.
  • Protected entrances by scanning individuals and bags via manual checks or x-ray machinery.
  • Provided friendly and professional assistance to employees, visitors and customers.
  • Maintained high levels of alertness throughout shifts.
  • Monitored building and property entrances and exits to detect intrusions and protect assets.
  • Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
  • Identified suspicious activity to determine appropriate response.
  • Monitored security cameras to identify and respond to suspicious activity.
  • Adhered to daily patrol schedules to support consistent security presence throughout property.
  • Checked and secured building areas during off-hours to prevent entry by unauthorized individuals.
  • Maintained calm composure during emergencies while communicating with local law enforcement and emergency response services.
  • Patrolled crowds during events to preserve order and promote security.
  • Detected emergency situations through keen listening and close observation to respond appropriately to alarms.
  • Escorted individuals requiring personal protection to provide safe transport to specified locations.
  • Warned violators of rule infractions and escorted unauthorized persons off premises.
  • Searched bags manually to identify prohibited items and contraband.
  • Deterred criminal activity, vandalism and general misconduct by providing expert and highly visible security presence at court facilities.
  • Administered first aid for minor medical situations and contacted paramedics for medical emergencies.

Door Security Officer

Greater Manchester Doorsafe
Manchester , England
12.1998 - 05.2000
  • Checked for safety hazards and took corrective action when necessary.
  • Monitored surveillance cameras and responded to suspicious activity.
  • Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
  • Investigated all reported incidents of theft or vandalism on premises.
  • Enforced access control measures in accordance with established procedures.
  • Confirmed visitor identification prior to granting entry into the building.
  • Assisted in the development and implementation of security policies and procedures.
  • Provided escorts for visitors as needed throughout the facility.
  • Participated in training sessions to stay up-to-date on current security trends and best practices.
  • Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
  • Investigated any suspicious persons or vehicles on premises and contacted appropriate authorities if necessary.
  • Assisted with crowd control during large events held at the facility.
  • Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
  • Operated communication systems between officers stationed throughout the facility.
  • Addressed problems quickly and reported clear information while working under minimal supervision.
  • Guarded restricted areas to prevent unauthorized entry.
  • Monitored premises and recorded activity in daily officer reports.
  • Secured personnel and premises by inspecting buildings and patrolling property.
  • Verified photo IDs and tickets to allow guests passage.
  • Completed incident reports to record security or loss prevention incidents.
  • Checked footage and live feeds from surveillance cameras for trespassers and criminal activity.
  • Observed patrons and customers to quickly address security situations.
  • Warned persons of rule infractions or violations and evicted violators from premises.
  • Searched individuals and baggage for weapons and other prohibited items.
  • Sounded alarms and called police or fire department in cases of fire or presence of unauthorized persons.
  • Warned violators of rule infractions and expelled people continuously engaging in suspicious or criminal acts.
  • Surveyed multiple CCTV feeds to closely monitor important areas on grounds.
  • Investigated reported incidents to protect company assets.
  • Wrote reports outlining thefts, unauthorized access violations or other unusual occurrences to help support later criminal or civil actions.
  • Provided friendly and professional assistance to employees, visitors and customers.
  • Maintained high levels of alertness throughout shifts.
  • Monitored building and property entrances and exits to detect intrusions and protect assets.
  • Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
  • Identified suspicious activity to determine appropriate response.
  • Monitored security cameras to identify and respond to suspicious activity.
  • Adhered to daily patrol schedules to support consistent security presence throughout property.
  • Checked and secured building areas during off-hours to prevent entry by unauthorized individuals.
  • Reviewed guest identification and employee credentials to authorize entry onto premises.
  • Maintained calm composure during emergencies while communicating with local law enforcement and emergency response services.
  • Patrolled crowds during events to preserve order and promote security.
  • Detected emergency situations through keen listening and close observation to respond appropriately to alarms.
  • Warned violators of rule infractions and escorted unauthorized persons off premises.
  • Searched bags manually to identify prohibited items and contraband.
  • Administered first aid for minor medical situations and contacted paramedics for medical emergencies.

Bar Supervisor

Greenalls Inns
Manchester , England
01.1996 - 11.1998
  • Developed and implemented innovative strategies to increase customer satisfaction.
  • Monitored staff performance and provided feedback to ensure quality service delivery.
  • Created weekly schedules for bar staff, ensuring adequate coverage during peak hours.
  • Resolved customer complaints in a timely and professional manner.
  • Maintained accurate records of beverage inventories, sales, and costs.
  • Enforced health and safety regulations in the bar area.
  • Trained new employees on proper bar tending techniques and food safety protocols.
  • Assisted with ordering supplies and restocking items as needed.
  • Organized promotional events for the bar including happy hour specials, drink specials.
  • Supervised daily operations of the bar including opening and closing procedures.
  • Maximized efficiency by delegating tasks to staff members based on their skill sets.
  • Ensured compliance with all local laws regarding alcoholic beverages and tobacco products.
  • Provided guidance and support to bartenders while they served guests at the bar.
  • Conducted regular inspections of equipment used in the preparation of drinks.
  • Implemented cost control measures to reduce waste without compromising quality standards.
  • Participated in weekly management meetings to discuss operational issues or concerns.
  • Identified opportunities for increasing revenue through creative promotions or marketing initiatives.
  • Maintained an organized workspace that met all sanitation requirements set forth by local authorities.
  • Maintained detailed inventory of bar supplies and stocked work areas.
  • Performed opening and closing procedures each day.
  • Balanced tills, handled cash, processed credit card payment batches and prepared bank deposits.
  • Consulted with vendors to evaluate and add new selections to bar offerings.
  • Recommended food and drinks to patrons based on preference, pairings and special promotions.
  • Poured wine, beer and cocktails for patrons.
  • Monitored patron alcohol consumption to encourage safety.
  • Increased revenue by promoting additional products and assisting with beverage menu.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Restocked beer and liquor regularly and after special events.
  • Mitigated health risks and reduced safety hazards by creating cleaning schedules, restocking items and sanitizing equipment.
  • Resolved escalated customer complaints to maximize satisfaction and loyalty.
  • Interviewed, hired and trained staff to improve customer retention and bolster sales.
  • Monitored cash intake to reduce discrepancies.
  • Planned and coordinated special events to boost customer numbers and profits.
  • Developed and implemented bartender training programs, policies and procedures.
  • Controlled labor costs by adjusting schedules and workflows to align with anticipated customer demands.
  • Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
  • Delegated work to staff, setting priorities and goals.
  • Observed food safety and sanitation protocols to reduce germ spread.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Prepared workstations with ingredients and tools to increase efficiency.
  • Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
  • Coached staff on strategies to enhance performance and improve customer relations.

Retail Assistant

Woolworths Ltd
Brisbane , QLD
04.1992 - 10.1995
  • Assisted customers with product selection, answered queries and provided advice.
  • Greeted customers upon entry to the store and provided a positive shopping experience.
  • Processed payments using cash register, credit card machine and POS system.
  • Maintained stock levels by replenishing shelves, tidying displays and organizing merchandise.
  • Performed regular inventory checks to ensure accurate stock control.
  • Provided excellent customer service by attending to customer needs in a timely manner.
  • Assisted in setting up promotional displays, signage and window displays.
  • Managed customer complaints in a professional manner while seeking solutions for resolution.
  • Adhered to strict safety regulations such as adhering to fire exits, emergency procedures and health and safety policies.
  • Organized storeroom items neatly on shelves according to size, color or type of item.
  • Kept up-to-date knowledge of all products available in the store.
  • Restocked shelves with new merchandise when required.
  • Ensured cleanliness of the retail area including dusting surfaces, vacuuming floors and cleaning windows.
  • Followed company policies regarding returns, exchanges, refunds and other transactions.
  • Answered phones promptly and directed calls appropriately.
  • Attended team meetings regularly for updates on new products, promotions or services offered by the store.
  • Engaged positively with each customer, providing professional and polite support for sales and service needs.
  • Engaged with customers and recommended products based on needs and requests.
  • Restocked and organized shelves during slow periods to maintain store appearance.
  • Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Explained information about quality, value and style of products to influence customer buying decisions.
  • Resolved customer complaints to boost service and satisfaction and escalated higher level issues to supervisor for immediate remediation.
  • Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
  • Answered questions about current promotions and resolved issues according to store policies.
  • Placed special orders or called other local stores to find desired items for customers.
  • Cleaned shelves, counters and tables to maintain organized store.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Recommended merchandise to customers based on needs and preferences.
  • Watched for and recognized security risks and thefts to prevent or handle situations.
  • Ticketed, arranged and displayed merchandise to promote sales.
  • Exchanged merchandise for customers and accepted returns.
  • Placed special orders or called other stores to find desired items.
  • Maintained records related to sales for store management.

Education

Control And Restraint Training - Crown Court Security

The British Security Industry Association
Manchester
09-2002

Customer Care And Conflict Management - Security And Loss Prevention Services

The British Security Industry Association
Manchester
06-2002

Greater Manchester Doorsafe Programme - Security And Loss Prevention Services

Manchester College of Arts And Technology
Manchester
12-1998

Qualified - Bar And Cellar Management

Greenalls Inns
Manchester
04-1996

High School Diploma -

Wynnum State High School
Brisbane
11-1991

Skills

  • Store Opening And Closing Procedures
  • Retail Inventory Management
  • Store Operations Oversight
  • Customer Care
  • Staff Supervision
  • Customer Complaint Solutions
  • Sales Strategy Development
  • Process Improvements
  • Policy And Procedure Adherence
  • Profit And Loss Analysis
  • Financial Goals
  • Profit Management
  • Financial Reporting
  • Hiring And Training
  • Employee Development And Engagement
  • Staff Recruitment
  • Customer Service Delivery
  • Marketing And Promotions
  • Employee Scheduling
  • Retail Merchandising Expertise
  • Standard Operating Procedures
  • Operational Compliance
  • Customer Experience Management
  • Productivity Maximization

Languages

English
Full Professional

References

References available upon request.

Timeline

Retail Manager

Woolworths Ltd
02.2003 - Current

Security Officer

Initial Security Ltd
06.2000 - 12.2002

Door Security Officer

Greater Manchester Doorsafe
12.1998 - 05.2000

Bar Supervisor

Greenalls Inns
01.1996 - 11.1998

Retail Assistant

Woolworths Ltd
04.1992 - 10.1995

Control And Restraint Training - Crown Court Security

The British Security Industry Association

Customer Care And Conflict Management - Security And Loss Prevention Services

The British Security Industry Association

Greater Manchester Doorsafe Programme - Security And Loss Prevention Services

Manchester College of Arts And Technology

Qualified - Bar And Cellar Management

Greenalls Inns

High School Diploma -

Wynnum State High School

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Leanne Atherley