Leanne Bartle
Newport,NSW
Summary
I consider myself to be organized and dependable. Excellent at managing multiple priorities with a positive attitude.
I'm willing to take on added responsibilities to meet team goals including obtaining relevant skills/qualifications needed to satisfy the role and excel and progress further within the industry.
Reliable and upbeat, successful at promoting customer/client loyalty, and pay diligent attention to individual needs, with a kind caring and respectful demeanor.
Advocating the business I'm working for is important. And believe company and customer trust and confidentiality is key to a successful and happy professional relationship.
Overview
25
25
years of professional experience
Work History
Office Administrator
Northern Beaches Specialist Carpentry And Joinery
05.2019 - Current
- Streamlined office operations by implementing efficient administrative systems and procedures.
- Evaluated customer needs and feedback to drive product and service improvements.
- Leveraged bookkeeping software and automated processes to reduce errors.
- Excellent communication skills, both verbal and written.
- Maintained inventory of office supplies and placed orders.
- Reconciled bank statements and credit card accounts for accuracy and completeness.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Paid attention to detail while completing assignments.
- Developed and maintained courteous and effective working relationships.
- Learned and adapted quickly to new technology and software applications.
- Streamlined bookkeeping processes for increased efficiency and time management.
- Input financial data and produced reports using Xero software.
- Prepared and mailed account statements and invoices to customers and kept meticulous correspondence.
- Maintained account accuracy by reviewing and reconciling checks monthly.
- Implemented orderly, organized filing systems for easy record retrieval.
Cleaner and Organizer.
Sole Trader
10.2016 - Current
- Developed strong relationships with clients through professionalism and consistent delivery of reliable services tailored to their specific needs.
- Provided exceptional customer service by addressing inquiries, concerns, or requests from clients in a timely and satisfactory manner.
- Used time management and efficient cleaning methods to meet deadlines.
- Managed inventory levels of cleaning supplies efficiently while minimizing costs through strategic purchasing decisions.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Developed and maintained courteous and effective working relationships.
- Managed time efficiently in order to complete all tasks within deadlines.
- Strengthened communication skills through regular interactions with others.
- Helped clients to maintain independence and quality of life.
Sales Assistant
Carpet Court
03.2019 - 12.2019
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Collaborated with team members to achieve a cohesive and efficient store environment.
- Executed visual merchandising strategies to attract customers and drive sales.
- Offered exceptional after-sales support by following up with clients on purchases or addressing any concerns promptly.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Built rapport with repeat customers, fostering long-term loyalty to the br
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Listened to customer needs and desires to identify and recommend optimal products.
- Used in-store system to locate inventory and place special orders for customers.
- Participated in ongoing training to stay updated on current products, promotions, and industry trends.
- Assisted customers with prompt and polite support in-person and via telephone.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
- Fielded customer questions to share information about products, availability, and pricing.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Developed innovative ways to showcase products effectively in-store displays, increasing visibility for less-popular items.
- Established rapport with customers using active listening and interpersonal skills.
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Supported store management with administrative tasks such as scheduling appointments or updating client records.
- Communicated orders to vendors, scheduling carriers for pickup if needed.
- Managed efficient cash register operations.
- Learned and adapted quickly to new technology and software applications.
- Paid attention to detail while completing assignments.
Bar Attendant
Trevose Golf And Country Club
01.2002 - 04.2007
- Ensured compliance with state liquor laws by diligently verifying age requirements before serving alcoholic beverages.
- Demonstrated knowledge of cocktail recipes and drink preparation techniques, resulting in consistent quality beverages.
- Bussed bottles and glassware to maintain clean bar area.
- Arranged tables and chairs for special occasions and events.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Cleaned and stocked kitchen and bar inventory and placed orders for additional products and supplies.
- Increased repeat business through friendly interactions and personalized recommendations based on guest preferences.
- Maintained neat, clean and professional appearance to meet business dress code policy.
- Managed cash register transactions accurately, ensuring proper handling of payments and tips.
- Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
- Implemented effective time management strategies to balance multiple responsibilities during peak hours without compromising service quality.
- Developed rapport with regular customers, fostering a sense of community within the establishment.
- Restocked ice, condiments, and snacks.
- Assisted management in creating new promotions that successfully increased overall revenue.
- Replaced empty kegs and soda syrups.
Hotel Room Attendant
Water Beach Hotel
04.1999 - 10.2002
- Enhanced guest satisfaction by maintaining a high standard of cleanliness in all assigned rooms.
- Promoted a welcoming atmosphere for guests, maintaining a well-organized and inviting environment.
- Performed deep-cleaning tasks on schedule, ensuring rooms remained fresh and attractive yearround.
- Assisted in training new staff members, sharing best practices and industry knowledge.
- Maintained excellent communication with front desk staff, reporting completed rooms for timely guest checkins.
- Supported team members in completing daily responsibilities, fostering a collaborative work environment.
- Managed inventory levels and replenished supplies as needed, minimizing waste and reducing costs.
- Skilled at working independently and collaboratively in a team environment.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Developed and maintained courteous and effective working relationships.
Restaurant Waiter
Water Beach Hotel
04.1999 - 10.2002
- Processed orders and sent to kitchen employees for preparation.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Utilized time management skills to prioritize tasks effectively during busy shifts, ensuring prompt attention to all guests'' needs.
- Addressed guest concerns promptly and professionally, fostering a positive dining atmosphere.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
- Trained new servers on restaurant policies and procedures.
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
- Demonstrated knowledge of diverse menu offerings, guiding guests towards optimal meal choices based on preferences or dietary requirements.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Balanced excellent customer service with efficient task completion by multitasking effectively throughout each shift.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Holiday Rental Management
Various
03.2008 - 11.2015
- Improved tenant satisfaction by promptly addressing concerns and resolving issues related to their rental properties.
- Communicated customer feedback and complaints to team members to promote proper resolution.
- Implemented rental asset processes and cleanliness standards.
- Assisted sales team members in developing customer relationships, and building customer loyalty.
Education
No Degree - Accounting Technology And Bookkeeping
IAB And City & Guilds
Cornwall.England06.2008
Skills
- Schedule Management
- Financial software
- Microsoft Office
- Hardworking and Reliable
- Client Relations
- Multitasking and Prioritizing
- Excellent oral and written communication
- Data Entry
- Teamwork
- Invoice Processing
- Bank Statement Reconciliation
Timeline
Office Administrator
Northern Beaches Specialist Carpentry And Joinery
05.2019 - Current
Sales Assistant
Carpet Court
03.2019 - 12.2019
Cleaner and Organizer.
Sole Trader
10.2016 - Current
Holiday Rental Management
Various
03.2008 - 11.2015
Bar Attendant
Trevose Golf And Country Club
01.2002 - 04.2007
Hotel Room Attendant
Water Beach Hotel
04.1999 - 10.2002
Restaurant Waiter
Water Beach Hotel
04.1999 - 10.2002
No Degree - Accounting Technology And Bookkeeping
IAB And City & Guilds
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