Leanne Bridgman
Salisbury East,SA
Summary
Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Overview
8
8
years of professional experience
Work History
Claims Specialist
Suncorp
Adelaide, SA
05.2022 - Current
- Maintained detailed records of all claim activities, including notes about conversations with policyholders or representatives.
- Communicated effectively with policyholders to explain claims processes.
- Provided exceptional customer service to maintain positive relationships with all parties.
- Assisted policy holders with processing claims.
- Assisted policy holders and representatives with problems or questions regarding claims.
- Maintained knowledge of policies, procedures, and insurance coverage.
- Responded promptly to emails from customers or representatives.
- Updating claims or policies with new information sent from policy holders or representatives
Administrative Assistant
Action Smart Group
Elizabeth, SA
11.2021 - 05.2022
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Managed database systems containing customer contact information.
- Entered data into spreadsheets using Microsoft Excel.
- Facilitated communication between different departments within the organisation.
- Managed customer inbound and outgoing calls for different insurance companies.
- Maintained accurate records of stock levels and movements.
- Coordinated with vendors for parts ordering.
- Providing dispute resolution to customers.
- Managing customer bookings and paperwork for repairs.
Machine Operator
Vector Technologies
Elizabeth Vale, SA
11.2016 - 06.2020
- Maintain records of completed work and production data including volume produced and time required for each task.
- Carry out regular safety checks on machinery prior to operation.
- Inspect finished products to ensure that quality and specifications are correct.
- Record production information, such as quantities produced and materials used, on daily logs.
- Comply with company policies regarding quality control procedures.
- Monitored and observed production line to watch for pileups and jams.
- Trained new operators on machine procedures and operations.
- Packaging products and labeling.
- Preparing crates for dispatch.
Skills
- Claims processing
- Customer service
- Effective communication
- Policy compliance
- Time management
- Team collaboration
- Task prioritisation
- Continuous improvement
References
References available upon request.
Timeline
Claims Specialist
Suncorp
05.2022 - Current
Administrative Assistant
Action Smart Group
11.2021 - 05.2022
Machine Operator
Vector Technologies
11.2016 - 06.2020
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