Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Leanne Callanan

Leanne Callanan

Tanjil South,VIC

Summary

Experienced with providing comprehensive care and support to individuals with disabilities. Utilizes effective communication and interpersonal skills to build trusting relationships and ensure client well-being. Strong understanding of personalized care plans and daily living assistance to enhance client quality of life.

Professional support worker skilled in delivering high-quality care and assistance to individuals with disabilities. Proven ability to create positive and inclusive environment that fosters client independence and well-being. Strong team collaborator with focus on achieving results and adapting to changing needs, while displaying empathy and patience.

Hardworking Disability Support Worker dedicated to comprehensive, compassionate and individualized patient care. Manages appointments and medication, assists with bathing and grooming and maintains tidy environments.

Overview

27
27
years of professional experience
1
1
Certification

Work History

Disability Support Worker

Melba Disability Support
01.2020 - Current
  • Certificate 4 in Disability (finish May 2023)
  • Working with Children Check
  • Police Check
  • Human Rights
  • Fire Safety training
  • Administering medication
  • Asthma training
  • Dementia Training
  • Behaviour Support training
  • Manual handling training
  • Personal Funds Management (PFM)
  • NDIS Quality and Safeguards worker orientation module
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Strengthened communication skills through regular interactions with others.
  • Worked well in a team setting, providing support and guidance.
  • Skilled at working independently and collaboratively in a team environment.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Truck Driver

Dyers
10.2018 - 02.2019
  • Local deliveries
  • Taut liner
  • Securing loads
  • Loading and unloading truck
  • Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Maintained a clean driving record while adhering to company policies and federal regulations for transportation safety.

Cleaner

Menzies Cleaning
01.2017 - 01.2018
  • General cleaning of schools, kindergartens and health centres
  • Vacuuming and mopping floors
  • Handled equipment, chemicals, and materials properly and with caution.
  • Maintained clean environments across various industries including offices, medical facilities, schools, retail spaces, and warehouses.
  • Organized and used industrial cleaning products following strict safety procedures.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Used steam cleaners and vacuum cleaners to clean floors and carpets.
  • Refilled soap dispensers and air fresheners in [Number] bathrooms.
  • Kept building entryway glass clean and polished for professional presentation.
  • Optimized cleaning routes and methods for large facilities, achieving comprehensive coverage in less time.
  • Used power scrubbing and waxing machines to scrub and polish floors.
  • Cleaning ceiling vents
  • Restroom cleaning
  • Performing and documenting routine inspection and maintenance activities
  • Disinfected restrooms, kitchens and other common areas to remove bacteria and maintain hygiene standards.

Owner/Operator

C’est Si Bon Beauty Salon
01.2014 - 01.2018
  • Meet and greet guests in a warm friendly manner to create a positive first impression
  • Communicate all client reservations to appropriate staff
  • Organised salon tours for new guests
  • Prepared program operating budgets, budget reports and other financial performance reports
  • Oversaw the upkeep of the entire facility and notified maintenance for service repairs
  • Co-ordinated all aspects of guest services
  • Ensured continuous flow of clean laundry and linen
  • Managed salon operations efficiently, ensuring smooth day-to-day functioning and top-quality customer experiences.
  • Consistently maintained a clean, organized, and welcoming environment for clients and staff members alike.
  • Ensured compliance with state regulations regarding licensing, sanitation procedures, and workplace safety guidelines.
  • Expanded salon offerings by staying current with industry trends, incorporating new treatments into the service menu as appropriate.
  • Maintained accurate financial records by tracking expenses, managing budgets, and analyzing sales data for informed decision-making purposes.
  • Introduced loyalty programs to incentivize repeat business from satisfied customers.
  • Fostered a collaborative team atmosphere by regularly holding staff meetings and encouraging open communication among employees.
  • Assisted in recruiting, hiring and training of team members.
  • Interacted well with customers to build connections and nurture relationships.

Driving Instructor

Self Employed
01.2005 - 01.2014
  • Successfully initiated and implemented a learner driving programme which resulted in more
  • Confident drivers who attended the school.
  • Enhanced company reputation by promoting targeted business within local high schools
  • Scheduled appointments with students for driving lessons.
  • Supported student drivers in hands-on road training.
  • Ensured all vehicles were well-maintained, clean, and properly equipped according to state regulations for optimal safety during lessons.
  • High customer satisfaction for new drivers undertaking their learner permit to P1 licence
  • Retested the elderly and clients who have been through physio to regain their licence
  • Established trust with parents by maintaining transparent communication about their child''s progress and areas of improvement.

Customer Services Officer

Vic Roads
01.1999 - 01.2005
  • Achieved high customer satisfaction for license testing, updating and renewing vehicle
  • Registrations and general customer service and enquiries
  • Collaborated with driving instructors, upper management, call centres and other customer
  • Service officers to ensure delivery of efficient, high-quality services
  • Consistently received positive feedback from guests on performance reviews
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Education

No Degree -

Secondary College
Stawell, VIC
01-1979

Skills

  • Excellent communication skills
  • Excellent interpersonal skills
  • Safety and sanitation
  • Aware of WH&S procedures
  • Housekeeping and meal preparation
  • Independent living support
  • Documentation and reporting
  • Client confidentiality
  • Incident reports
  • Health and safety
  • Medication administration
  • Daily living assistance
  • Family liaison
  • First aid and CPR
  • Appointment organization
  • Personal care assistance

Certification

  • Provide First Aid with CPR
  • Effective Communication Workshop – Methmacs Communication
  • Driver Accreditation Certificate – Commercial Passenger Vehicles
  • Heavy Combination truck licence

Timeline

Disability Support Worker

Melba Disability Support
01.2020 - Current

Truck Driver

Dyers
10.2018 - 02.2019

Cleaner

Menzies Cleaning
01.2017 - 01.2018

Owner/Operator

C’est Si Bon Beauty Salon
01.2014 - 01.2018

Driving Instructor

Self Employed
01.2005 - 01.2014

Customer Services Officer

Vic Roads
01.1999 - 01.2005

No Degree -

Secondary College

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Leanne Callanan