Leanne Chaplin
Wandin North
Summary
Dynamic administrative professional with a proven track record at Inwealth Group PTY LTD, excelling in customer service and office administration. Skilled in data entry and professional communication, I enhanced workflow efficiency and improved customer satisfaction ratings through proactive problem-solving and meticulous documentation practices. A dedicated team player committed to operational excellence.
Overview
24
24
years of professional experience
Work History
Administrative Assistant
Inwealth Group PTY LTD
02.2017 - Current
- Coordinated office operations to enhance workflow efficiency and support team objectives.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
- Improved customer satisfaction ratings by promptly addressing inquiries via phone, email, or in-person visits.
- Expedited invoice processing, ensuring accurate recording of financial transactions in the accounting system.
- Safeguarded company information by maintaining strict confidentiality in handling sensitive documents and records.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
Night Shift Filler
Coles Supermarket
12.2010 - 12.2016
- Trained new staff on operational procedures and safety protocols for night shift operations.
- Maintained clean and organized work areas, adhering to safety regulations at all times.
- Provided excellent customer service when encountering late-night shoppers seeking assistance or guidance.
- Enhanced store presentation by maintaining clean and organized shelves during nightly shifts.
- Streamlined the restocking process by collaborating with fellow team members to complete tasks efficiently.
- Ensured a safe work environment by promptly addressing spills, broken items, or other hazards.
- Improved inventory accuracy by diligently restocking shelves and ensuring correct product placement.
- Increased customer satisfaction with timely and accurate stocking of products in their designated areas.
- Maintained compliance with company policies regarding safety standards, proper lifting techniques, and equipment usage during overnight hours.
- Strengthened teamwork among night shift staff through clear communication and collaboration on shared tasks.
- Maximized shelf space utilization with strategic product arrangement based on consumer shopping patterns and trends.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
- Stocked designated items on shelves, end caps and displays.
- Moved cardboard, plastic ties, and other debris from unboxing to trash.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Kept work areas neat, clean and free from debris.
- Greeted customers and directed to requested products.
- Interacted with guests in friendly and knowledgeable way.
- Greeted store customers and discussed needs.
- Promoted warehouse safety by reporting or resolving safety hazards and observing OSHA guidelines.
- Disposed of damaged or defective items or coordinated returns to vendors for covered items.
Customer Service Cashier
Coles Supermarket
04.2006 - 12.2010
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Processed cash transactions accurately, ensuring efficient checkout experiences for customers.
- Maintained knowledge of product offerings to assist customers effectively with selections.
- Trained new staff on operational procedures and customer service best practices.
Import Coordinator
Allied Pickfords
02.2002 - 03.2005
- Coordinated import documentation to ensure compliance with regulatory requirements and expedite clearance processes.
- Managed communication between suppliers, freight forwarders, and customs brokers to streamline logistics operations.
- Developed and maintained tracking systems for shipments, enhancing visibility and reducing delays.
- Analyzed import data to identify trends, inform decision-making, and optimize supply chain efficiency.
Education
No Degree - Certificate in Office And Secretarial Studies
Croydon TAFE
Croydon, VIC01-1994
High School Diploma -
Mooroolbark High School
Mooroolbark, VIC10-1993
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
- Administrative support
- Microsoft Word
- Time management
- Microsoft Excel
- File organization
- Microsoft outlook
- Customer and client relations
- Computer proficiency
- Filing
- Strong problem solver
- Documentation and recordkeeping
- Professional communication
- Database entry
- Verbal communication
- Dedicated team player
Timeline
Administrative Assistant
Inwealth Group PTY LTD
02.2017 - Current
Night Shift Filler
Coles Supermarket
12.2010 - 12.2016
Customer Service Cashier
Coles Supermarket
04.2006 - 12.2010
Import Coordinator
Allied Pickfords
02.2002 - 03.2005
No Degree - Certificate in Office And Secretarial Studies
Croydon TAFE
High School Diploma -
Mooroolbark High School
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