Leanne Chirgwin
Drysdale,VIC
Summary
Dynamic Customer Service Manager at Woolworths with a proven track record in enhancing customer satisfaction and operational efficiency. Skilled in problem-solving and utilizing Microsoft Excel to analyze service metrics. Committed to fostering positive relationships and mentoring teams, driving continuous improvement initiatives that elevate service delivery and customer loyalty.
Overview
6
6
years of professional experience
Work History
Customer Service Manager
Woolworths
Drysdale, VIC
08.2023 - Current
- Led customer service team to enhance service delivery and improve customer satisfaction.
- Developed training programs to elevate staff performance and ensure compliance with company standards.
- Implemented feedback mechanisms to address customer concerns and drive continuous improvement initiatives.
- Analyzed customer service metrics to identify trends and formulate action plans for operational efficiency.
- Coordinated cross-departmental collaboration to streamline processes and resolve complex customer issues.
- Mentored junior staff in best practices for handling inquiries and fostering positive customer relationships.
- Managed scheduling and resource allocation to optimize workforce efficiency during peak periods.
- Executed strategic initiatives aimed at enhancing overall customer engagement and loyalty programs.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
Horticulturalist
Programmed Skilled Workforce
Geelong, VIC
02.2021 - 05.2023
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
Gardener
Private
Wallington, VIC
02.2020 - 02.2022
- Cultivated diverse plant species, ensuring optimal growth conditions and health.
- Implemented effective irrigation systems to enhance water efficiency across garden areas.
- Pruned trees and shrubs to promote healthy growth and aesthetic appeal.
- Assisted in landscape design, contributing creative ideas for plant arrangements.
- Monitored soil quality and nutrient levels, adjusting care techniques as needed.
- Developed seasonal planting schedules to maximize garden productivity.
- Performed fall and spring cleanup to clear brush and debris from landscaped areas.
- Identified and removed invasive plants and noxious weeds for garden aesthetics and ecosystem health.
- Planted and cultivated by preparing soil and watering and fertilizing plants for thriving and healthy results.
- Used shears, pruners, and chainsaws to prune and trim hedges and shrubs.
- Maintained healthy gardens by timely pruning, fertilizing, mulching, and pest control measures.
- Kept accurate and up-to-date records of scheduled tasks, tools and material inventory to maintain gardens and track progress.
- Maintained gardening tools and equipment by sharpening and cleaning tools to keep in good working condition.
- Contributed to a safe working environment by adhering to company safety protocols and maintaining well-organized workspaces.
Education
Certificate III - Horticulture
Gordon Institute of TAFE
Geelong, VIC02-2022
Skills
- Customer service
- Problem-solving
- Microsoft outlook, word, and Excel
- Customer focused
- Positive and constructive feedback
Timeline
Customer Service Manager
Woolworths
08.2023 - Current
Horticulturalist
Programmed Skilled Workforce
02.2021 - 05.2023
Gardener
Private
02.2020 - 02.2022
Certificate III - Horticulture
Gordon Institute of TAFE