Leanne Connolly
Inglewood
Summary
Motivated and results-driven professional with extensive experience in customer service, sales, and team leadership. Demonstrated ability to support and mentor teams, drive sales performance, and deliver exceptional customer service in fast-paced environments. Strong interpersonal, organizational, and time management skills honed through collaborative work across diverse teams.
Overview
11
11
years of professional experience
Work History
Sales Agent / Sales Development Coach
AA Insurance Ireland
08.2021 - 04.2025
- Co-led induction and development for graduates in the Home and Motor departments.
- Provided training, mentoring, and performance feedback to new team members.
- Supported team readiness through coaching, product knowledge, and process guidance.
- Handled complex customer queries and complaint resolution.
- Maintained accurate records of customer interactions and transactions.
- Achieved high-performance sales results while supporting senior agent responsibilities.
Deputy Manager
Paddy Power
05.2016 - 08.2021
- Supervised store operations in the absence of the manager.
- Processed payroll and maintained staff attendance records.
- Delivered customer service excellence and cash handling accuracy.
- Provided coaching to new employees and maintained shop presentation standards.
Bar Staff
Mulvany’s Pub
05.2014 - 08.2016
- Delivered friendly and efficient service in a busy hospitality environment.
- Handled orders, payments, and ensured cleanliness of service areas.
- Maintained a welcoming atmosphere for patrons
- Table Service (Beverages and Food).
Education
APA Qualification - Level 7
The Insurance Institute of Ireland
ITEC Level 2 - Diploma for Beauty Specialists
Coláiste Íde
QQI Level 5 - Diploma in Beauty Therapy
Coláiste Íde
Leaving Certificate Applied - undefined
St. Peter’s College
CIP 2 - Compliance and Advice
The Insurance Institute of Ireland
01.2024
CIP 3 - Personal General Insurance
The Insurance Institute of Ireland
09.2023
CIP 1 - The Nature of Insurance
The Insurance Institute of Ireland
05.2023
Skills
- Customer Service & Communication
- Team Leadership & Development
- Conflict Resolution
- Decision-Making & Judgement
- Time Management
- Sales Coaching
- Public Speaking
- Resilience under pressure
- Call control
- Objection handling
- Key relationship management
- Building rapport
- Cold calling
Awards
Awarded Academic Excellence Award – 2015
Timeline
Sales Agent / Sales Development Coach
AA Insurance Ireland
08.2021 - 04.2025
Deputy Manager
Paddy Power
05.2016 - 08.2021
Bar Staff
Mulvany’s Pub
05.2014 - 08.2016
APA Qualification - Level 7
The Insurance Institute of Ireland
ITEC Level 2 - Diploma for Beauty Specialists
Coláiste Íde
QQI Level 5 - Diploma in Beauty Therapy
Coláiste Íde
Leaving Certificate Applied - undefined
St. Peter’s College
CIP 2 - Compliance and Advice
The Insurance Institute of Ireland
CIP 3 - Personal General Insurance
The Insurance Institute of Ireland
CIP 1 - The Nature of Insurance
The Insurance Institute of Ireland
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