Jack De Lapp
Summerland Point,NSW
Summary
Experienced professional with a strong background in customer service and hospitality seeking opportunities in retail and bar work. Proven ability to deliver exceptional customer experiences through effective communication and a friendly demeanour. Skilled in handling transactions accurately and efficiently while maintaining a positive attitude. Eager to contribute enthusiasm, reliability, and a strong work ethic to a dynamic team environment.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Operations Manager
Freeze Shack
01.2023 - Current
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
Window Tinter & Customer Service
Total Tint Protection
03.2017 - 05.2022
- Discussed tint and accessories options.
- Improved customer satisfaction by providing high-quality window tinting services and timely project completion.
- Increased repeat business by establishing strong rapport with clients, resulting in positive word-of-mouth referrals.
- Oversaw inventory management and purchasing, proactively ordering required quantity of parts and supplies.
- Accepted and processed payments for services.
Sales Assistant
Surf Dive N Ski
11.2018 - 03.2019
- Processed transactions accurately while maintaining a high level of customer service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Met and exceeded sales targets consistently, contributing to overall team success.
- Boosted store revenue through upselling and cross-selling techniques.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Education
Certificate IV - Alcohol And Other Drugs
Tafe New
Mount Druitt, NSW11.2023
Certificate III - Business
Accm
Online02.2022
Skills
- Problem-Solving
- Team Leadership
- Operations Management
- Customer Service
- Inventory Management
- Sales background
Certification
RSA/RCG
First Aid
White card
Timeline
Operations Manager
Freeze Shack
01.2023 - Current
Sales Assistant
Surf Dive N Ski
11.2018 - 03.2019
Window Tinter & Customer Service
Total Tint Protection
03.2017 - 05.2022
Certificate IV - Alcohol And Other Drugs
Tafe New
Certificate III - Business
Accm
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