LEANNE DUNN
Wyoming,NSW
Summary
Dynamic administrative professional with a proven track record at Universal Fire Protection, excelling in work order management and customer service. Adept at achieving KPIs and enhancing client relations through effective scheduling coordination and problem-solving. Known for attention to detail and a self-motivated approach, driving results in fast-paced environments.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Universal Fire Protection
West Gosford, NSW
05.2024 - Current
- Performed data entry tasks into the SIMPRO database, including customer contact information.
- Raise customer work orders and schedule them for technicians.
- Raise and issue purchase orders.
- Process Work Order Increases and Field Quotes.
- Created invoices for services rendered and processed payments received from customers.
- Maintain the Customer Portal and provide updates in FMWeb 2.0.
- Maintain the customer claim in FMWeb 2.0.
- Management of ten technicians.
- Scheduling preventive maintenance work.
- Achieve monthly KPIs.
- Manage the shared inbox.
- Answered incoming calls from customers regarding technical inquiries and services.
- Responded to customer issues to provide immediate resolution.
- Directed customer inquiries to appropriate department personnel.
- Liaised between customers and retail buyers to expedite orders and meet customer demands.
- Organized and maintained documents, files and records.
Client Service Scheduler
My Home care
Tuggerah, NSW
09.2023 - 05.2024
- Scheduling field staff to meet clients' needs.
- Personal care, domestic assistance, and transportation.
- Assisting clients on the TRANSPAC program after hospital admissions.
- Liaising with support nurses and clinic nurses to provide care for elderly clients.
- Liaising with field staff for reactive services and time challenges.
- Managing client services on a daily basis.
- Management of 25+ field staff.
- Speaking with clients and care assistants, support nurses via phone or email.
- General office duties.
- Ensure all client services are scheduled efficiently within time frames.
- Meet KPI deadlines.
Client Service Manager (Contract Role)
Spotless-Downer
Remote, NSW
04.2023 - 09.2023
- Managing all jobs that have been raised by the client to ensure effective outcomes, and to make sure all KPIs are met.
- Meeting KPI deadlines.
- Raising quotes and estimates from contractors and issuing them to clients for approval.
- Liaising between the contractor and client to ensure all work is completed.
- Update clients for all scheduled dates, or changes that may occur.
- Assisting the claims team with any issues that may arise during the claiming process.
- Daily job updates via client portals.
- Visiting client sites.
- Liaising with the clients via phone and email.
- Manage all inbox requests.
- Ensuring that all monthly preventative maintenance jobs are on track for completion.
- WMS and FMWEB.
- Problem-solving to achieve expectations.
Scheduling Coordinator
Briter Door Solutions
Jamisontown, NSW
04.2021 - 03.2023
- Tech allocation to all locations within Sydney.
- Management of 13 technicians in total.
- Scheduling preventive maintenance work monthly.
- Answering incoming calls.
- Handling customer inquiries and complaints.
- Monitored shared email inboxes and ensured enquiries are addressed efficiently.
- Working closely with Operation Managers to achieve desired outcomes.
- Managing site inductions.
- Ordering and coordination of spare part requirements.
- Arranging daily hire equipment needs.
- Achieve Monthly and Daily KPI.
- Proficient use of the SIMPRO system.
- Updating client portals, including JLL Corrigo, BSAFE (BGIS), Ventia, Sydney Water, and SWAP (Cushman & Wakefield).
- Driving outcomes to achieve daily budget targets for the quoted works department.
- Monthly EOM invoicing.
Scheduling Coordinator
Pulford Air & Gas
Seven Hills, NSW
02.2015 - 03.2021
- Allocation of service calls for Victoria.
- Organize daily tasks for technicians.
- Raising orders for service parts.
- Handling customer inquiries and complaints.
- Liaising with customers to advise them of attendance.
- Answering incoming calls.
- Monitored shared email inboxes and ensured enquiries are addressed efficiently.
- Achieve Daily and Monthly KPIs.
- Drive outcomes to achieve the budget.
- Prepare weekly and monthly reports.
- Liaising with the Accounts team for EOM invoicing requirements.
Spare Parts Coordinator
Freedom Furniture
Kings Park, NSW
09.2013 - 09.2015
- Liaising with all suppliers nationally.
- Processing all spare parts nationally.
- Organizing freight of spare parts for stores and customers.
- Processing all emails from stores and manufacturers.
- Stock take of all spare parts.
- Ordering and maintaining stock levels.
- Helping to assemble furniture.
- Providing support to the inventory team.
Education
Year 10 School Certificate -
Rooty Hill High School
Skills
- Work order management
- Customer service
- Invoice processing
- Email management
- Data entry
- Scheduling coordination
- KPI achievement
- Problem solving
- Technical support
- Client relations
- Database management
- Time management
- Communication skills
- Self-motivated
- Honest and reliable
- Attention to detail
- Willingness to learn
- Professional and mature
Certification
National police check
Working with children’s check
NDIS check
Certificate III in Security Operations
RSA Certificate
References
References available upon request.
Timeline
Administrative Assistant
Universal Fire Protection
05.2024 - Current
Client Service Scheduler
My Home care
09.2023 - 05.2024
Client Service Manager (Contract Role)
Spotless-Downer
04.2023 - 09.2023
Scheduling Coordinator
Briter Door Solutions
04.2021 - 03.2023
Scheduling Coordinator
Pulford Air & Gas
02.2015 - 03.2021
Spare Parts Coordinator
Freedom Furniture
09.2013 - 09.2015
Year 10 School Certificate -
Rooty Hill High School
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