Leanne Edgar
Support Worker/Carer
Norwest,NSW
Summary
Results-driven with forward-thinking approach centered on company success and competitive growth. Demonstrated record of success in building successful teams and managing profitable operations.
Overview
41
41
years of professional experience
Work History
Support Worker
Glenhaven In Home Care
Norwest , NSW
11.2022 - Current
- Monitored clients' overall health and well-being and noted significant changes.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
- Assisted patients with bathing, grooming, dressing and oral hygiene care both in private residences and facilities.
- Maintained strong connections within caregiver community to gain continuous knowledge.
- Transported clients to and from medical appointments with safety and efficiency.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Assisted with daily living activities, running errands and household chores.
Owner/Operator
ATD Cleaning Services
Hills District, New South Wales
01.2003 - 05.2022
- Managed day-to-day business operations.
- Assessed financial reports and statements regularly to update processes and operations for greater profitability.
- Charted and executed marketing strategies to gain new clients.
- Fostered strong professional network and partnership building skills to connect with quality leads.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Assessed income and expenses and adapted plans to improve profit levels.
- Developed business plan, processes and procedures to provide superior service to customers.
- Invoiced, collected monies due and settled accounts with shippers each week.
- Responsible for scheduling staff weekly/fortnightly
Business Development Manager
McCormack Recruitment
Epping, Bankstown, Milsons Point & Burwood, New South Wales
07.1998 - 12.2000
- Coordinated innovative strategies to accomplish marketing objectives and boost long-term profitability.
- Reached out to potential customers via telephone, email and in-person inquiries.
- Generated new business with marketing initiatives and strategic plans.
- Worked with existing customers to increase purchases of products and services.
- Negotiated and closed long-term agreements with new clients in assigned territory.
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
- Represented company and promoted products at conferences and industry events.
Branch Manager
Adecco Employment Services
Liverpool, NSW
07.1995 - 10.1998
- Maintained friendly and professional customer interactions.
- Assessed employee performance and developed improvement plans.
- Resolved various issues impacting sales management and business operations.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent and skill set.
- Gathered and reviewed customer feedback to improve operations.
- Consulted customers to boost product sales and services.
Sales Consultant Representative
WESGO Group
East Gosford, NSW
05.1993 - 12.1994
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Developed and delivered engaging sales presentations to convey product benefits.
- Increased sales by offering advice on purchases and promoting additional products.
- Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
- Increased sales by offering consultation on products and services and applying customer service and upselling techniques.
- Organized sales paperwork, presented proposals and finalized contracts.
Temp Worker
Centacom Staff
Sydney, NSW
04.1990 - 03.1993
- Temp assignments in various administration roles.
- Reception, customer service, data entry.
Customer Liaison Officer
KAWOOD Stationery
Sydney & Leichhardt, NSW
02.1990 - 09.1992
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Met customer call guidelines for service levels, handle time and productivity.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Responded to customer requests for products, services and company information.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Updated account information to maintain customer records.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Medical Secretary
Dr Bhatt
Guildford, NSW
12.1982 - 03.1989
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
- Supported office staff and operational requirements with administrative tasks.
- Organized paperwork such as charts and reports for office and patient needs.
Education
National Association of Personnel Consultants - Human Resources Training
Deakin University
Melbourne, VICSkills
- Leadership and People Development
- Sales Negotiation
- Payment Processing
- Customer Retention
- Employee Relations
- Training and Development
- Pricing Strategies
- People and Culture
- Marketing and Advertising
Quote
"People do not care how much you know until they know how much you care."
John C Maxwell
Timeline
Support Worker
Glenhaven In Home Care
11.2022 - Current
Owner/Operator
ATD Cleaning Services
01.2003 - 05.2022
Business Development Manager
McCormack Recruitment
07.1998 - 12.2000
Branch Manager
Adecco Employment Services
07.1995 - 10.1998
Sales Consultant Representative
WESGO Group
05.1993 - 12.1994
Temp Worker
Centacom Staff
04.1990 - 03.1993
Customer Liaison Officer
KAWOOD Stationery
02.1990 - 09.1992
Medical Secretary
Dr Bhatt
12.1982 - 03.1989
National Association of Personnel Consultants - Human Resources Training
Deakin University
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