Leanne Edwards

CSA

Ampol

11.2021 - 01.2024

Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Cross-trained and provided backup support for organizational leadership.
Maintained a clean and organized store environment for optimal customer experience.
Followed-through on all critical inter-departmental escalations to increase customer retention rates.
Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
Investigated and resolved accounting, service and delivery concerns.
Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Contributed to the development of promotional strategies that successfully attracted new customers.
Resolved escalated customer complaints professionally and efficiently, restoring client confidence in the brand.
Provided exceptional service to customers by actively listening to their needs and offering personalized solutions.
Reduced process inconsistencies and effectively trained team members on best practices and protocols.
Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
Handled cash transactions accurately while adhering to company security protocols for loss prevention measures.
Supported management in implementing new policies and procedures for increased efficiency within the store operations.
Increased sales through effective product recommendations and upselling techniques.
Delivered prompt service to prioritize customer needs.
Trained staff on operating procedures and company services.
Trained new personnel regarding company operations, policies and services.
Maintained up-to-date knowledge of product and service changes.
Stayed up-to-date with industry trends, ensuring relevant products were stocked to meet changing consumer demands.
Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
Implemented and developed customer service training processes.
Assisted in inventory management, ensuring accurate stock levels and timely replenishment of merchandise.
Delivered services to customer locations within specific timeframes.
Self-motivated, with a strong sense of personal responsibility.

Chief Cook

Ozcare

08.2010 - 06.2020

Trained and managed kitchen personnel and supervised related culinary activity.
Organized and executed successful catering events, showcasing the restaurant''s culinary talents while exceeding client expectations for service and presentation.
Enhanced kitchen efficiency by streamlining meal preparation processes and implementing innovative cooking techniques.
Utilized culinary techniques to create visually appealing dishes.
Scheduled and received food and beverage deliveries, adhering to food cost and budget.
Set up and broke down kitchen for service.
Implemented food cost and waste reduction initiatives to save money.
Modified recipes to accommodate dietary restrictions and allergies.
Trained and mentored new staff members in kitchen safety, sanitation and cooking techniques.

Assiistant Nurse

Ozcare

02.2008 - 06.2010

Overview

Work History

CSA

Chief Cook

Assiistant Nurse

Education

Assistant In Nursing - Nursing

Skills

Work Availability

Timeline

CSA

Chief Cook

Assiistant Nurse

Assistant In Nursing - Nursing

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