Summary
Overview
Work History
Skills
Timeline
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LEANNE FLANNERY

Salamander Bay

Summary

Guest Services professional with background in delivering exceptional customer experiences in hospitality environments. Skilled in problem-solving, conflict resolution, and maintaining customer satisfaction. Known for strong team collaboration, adaptability, and consistently achieving results. Proficient in handling guest inquiries, managing reservations, and ensuring smooth operations. Reliable, flexible, and focused on enhancing guest services and operational efficiency.

Overview

2026
2026
years of professional experience

Work History

Guest Service Representative

Belle Escapes
2023 - Current
  • Enhanced guest satisfaction by providing exceptional customer service at the front desk.
  • Collaborated closely with colleagues across departments to enhance overall guest experience throughout their stay.
  • Provided personalized recommendations for local attractions, dining options, and transportation services based on guest preferences.
  • Streamlined check-in and check-out processes for increased efficiency and guest convenience.
  • Collaborated with housekeeping and maintenance teams to ensure timely room readiness for arriving guests.
  • Handled emergency situations with composure, ensuring guest safety and minimal disruption.
  • Managed check-in and check-out processes, ensuring smooth experience for guests.

Guest Service Representative

Oaks Lure
2021 - 2023
  • Assisted guests with reservation modifications, resolving any issues promptly and professionally.
  • Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
  • Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
  • Developed strong rapport with returning guests to foster loyalty and repeat business.
  • Contributed positively towards creating a welcoming atmosphere by maintaining a clean and organized front desk area at all times.
  • Managed guest inquiries via telephone, email, and in-person communication, ensuring accurate information delivery.

Online Manager

Woolworths Nelson Bay
01.2016 - 2021
  • Rostering for team members of my department, customer service, ordering and management of stock and supplies my department
  • Collaborated with cross-functional teams to ensure consistency of branding and messaging across all online platforms.

Manager

BP Petrol Station Anna Bay
01.2007 - 01.2015
  • Rostering for staff and management, customer service, ordering and management of stock and supplies my department. Safe and money (use of EFTPOS terminals and cash) handling. Cleaning as I go as well as stock replenishment to ensure enough products for customers.

Manager

Caltex Nelson Bay
01.2004 - 01.2007
  • Rostering for staff and management, customer service, ordering and management of stock and supplies my department. Safe and money (use of EFTPOS terminals and cash) handling. Cleaning as I go as well as stock replenishment to ensure enough products for customers.

Team Member

Woolworths Salamander Bay
01.1995 - 01.2004
  • Customer service, cleaning department areas, working well with team members and management. Stock replenishment, filling up shelves.

Skills

  • Excellent customer service
  • Ability to work under pressure
  • Following policies and procedures
  • Stock replenishment
  • Staff management and rostering
  • Excellent time management
  • Communication with team members
  • Active listening
  • Customer service
  • Computer skills
  • Guest accommodations
  • Issue resolution
  • Flexible schedule

Timeline

Online Manager

Woolworths Nelson Bay
01.2016 - 2021

Manager

BP Petrol Station Anna Bay
01.2007 - 01.2015

Manager

Caltex Nelson Bay
01.2004 - 01.2007

Team Member

Woolworths Salamander Bay
01.1995 - 01.2004

Guest Service Representative

Belle Escapes
2023 - Current

Guest Service Representative

Oaks Lure
2021 - 2023

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LEANNE FLANNERY